While in Livigno on a family holiday, we visited on New Year’s day. The surroundings were odd (peanut shells everywhere). The toilets were particularly run down, bins overflowing and no soap. No toilet paper in the ladies. When bringing out the food, the waitress brought...out an additional dish which we had original ordered but then cancelled on finalising the order, and ordering another dish instead. When we told the waitress that it wasn't for us, the ordering waitress appeared (a brunette) who insisted that we take it as we ordered it. I explained that there was a misunderstanding and we had ordered something else instead. This resulted in her raising her voice and shouting at us that there was no misunderstanding and that we had ordered it. As she stormed away from our table muttering under her breath, I asked to speak to the manager. The manger never appeared so I did wonder if she was the manager? Our additional drinks that we ordered didn't arrive. The food was good but the service and attitude of that particular waitress was awful. We ate quickly and left as soon as we could.
On paying at the bar, the waiter who took payment was also miserable. He hardly spoke and was unfriendly. It was an awful visit and a particularly dreadful experience for our children to hear the waitress raise her voice to us.
New management needed?More