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Carluccio's - Richmond

€€ - €€€
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31-35 Kew Road, Richmond TW9 2NQ, England
+44 20 8940 5037
Website
Today
09:00 - 23:00
Open now
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Hours:
Sun 09:00 - 22:30
Mon - Fri 08:00 - 23:00
Sat 09:00 - 23:00
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272 Reviews from our TripAdvisor Community

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Showing 266: English reviews
Bath, United Kingdom
Level Contributor
59 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 week ago

It must be understood that Caruccio's is a chain restaurant and does not claim to offer a high end dining experience. Having said that the Kew unit gave outstanding service and food at a reasonable price. The staff were brilliant. It over achieves in it's objectives. I will have no reticence to eat there again.

Helpful?
Thank Neil H
Jamie H, General Manager at Carluccio's - Richmond, responded to this review

Hi Neil, Thank you for taking the time to review your recent visit. It is great to here the team made you feel welcome, they are a real family and always welcome guests with open arms. I will pass on your comments to the rest of the team, and we hope to see you again soon, Ciao More 

Newton Abbot, United Kingdom
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We had just got off of a 4 hour train journey and popped in really late expecting these guys to be closed. Simona welcomed us in a friendly manner and sat us down. She recommended a vegan meal for me and was super attentive and friendly throughout. A great asset to the restaurant and the food was awesome too. Violetta... More 

Helpful?
Thank jsmith1985
boston, ma
Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

We decided to have a late-ish dinner at Carluccio's after a show in Richmond. The food was very disappointing for the price. Each meal seemed microwaved (their signature pasta dish with the courgette) - bread soggy - service average...I was with people i haven't seen in a while so didn't want to ruin the night by complaining. Carluccio's is usually... More 

Helpful?
Thank meredith02360
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Hello Meredith Thank you for your review. Apology that we let you down with experience with us . Our food its freshly made and we don t microwaved , at that night something went wrong that u weren't satisfied with your meal , really sorry to hear it . I would love to get you back and prove that we... More 

1 review
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Had a lovely meal... thank you Simona for everything. We enjoyed the meal and I had a great birthday meal. Great Sundaes! Isabella and Family

Helpful?
Thank martin w
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Thank you for you great review !! We are so happy that you had a great time on your birthday !! It was pleasure to make your day special Isabell !!! I will pass compliments to Simona !!! See you soon again !!! Best wishes Violet More 

London
Level Contributor
10 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

I used to visit here regularly then stopped after a not so good meal but went back last month and it is back on top form again. It is my favourite place for breakfast. I often go with two or three friends and have long leisurely breakfasts. We are never rushed, even when it is busy and I like the... More 

Helpful?
Thank Osdavies
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Thank you for time to write nice review. Hope we will see you soon again !! Best wishes Violet More 

Greater London, United Kingdom
Level Contributor
42 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 weeks ago

Went with 3 friends. Good atmosphere - attentive waiter. The food was tasty - not the best, but good. Worth the money as we had a voucher.

Helpful?
Thank 555ulrike21
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Thank you for time to write your review . Hopefully we will see you soon again Regards Violet More 

London, United Kingdom
Level Contributor
92 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Nice friendly atmosphere with good tasty food. Our waitress, Simona, was cheerful, charming and helpful even though the restaurant was very busy as it was a Saturday lunchtime. Top marks to her; she is a credit to her company. Some of our group had to pop out halfway through the meal to move their parked car but the staff were... More 

Helpful?
Thank Michael J
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Thank you Sir for lovely review !! Simona and all our team always delightful to provide the best service in our restaurant and all team is big credit to us !! We hope to see you soon again !!! Best wishes Violet More 

Horsham, United Kingdom
Level Contributor
77 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

We have eaten at many of these restaurants. The food is OK the service not bad but the dishes we has were slightly disappointing. Neither were special though not particularly expensive. We had a quick meal on a Sunday evening. Ok if you can't find anything better but not very imaginative

Helpful?
Thank Sim0n0459
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Hi, At Carluccio's - okay, not bad isn't what we strive to be. We always want to be the best. I'd like to know more details about your visit. If you could e-mail me at richmond@carluccios.com then we can talk more about exactly what went wrong. Kind regards Violet More 

London, United Kingdom
Level Contributor
15 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 19 January 2017 via mobile

Used to go to carluccios regularly in Kingston and Walton , but had not been in one for about 5yrs . Its gone down hill . Had my heart set on a ribeye steak .. planned it most of the day. I ordered bread and olives .... the chicken pate and a ribeye . Shortly after giving the order waitress... More 

Helpful?
Thank Chas B
violettakirdok, Manager at Carluccio's - Richmond, responded to this review

Hi Chas Thank you for your time to write review . Specially in your stressful and emotional time as family illness . Sorry to hear it . I would like apologise for your experience with us on this time.It can be very disappointing that we haven't had on the menu what you wanted order and you have been waiting long... More 

London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 15 January 2017 via mobile

Came in on a Sunday evening with friends, service was really fast, food generous and delicious and the main reason to write the review was the lovely, friendly and accomodating waiter Blaze. Made the visit 5*!! Give him a raise!! Lovely place would definitely recommend.

Helpful?
Thank mllm18

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Cuisine
Italian, Vegetarian Friendly
Meals
Brunch, Breakfast, Lunch, Dinner
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Child-friendly, Groups
Open Hours
Sunday
09:00 - 22:30
Monday
08:00 - 23:00
Tuesday
08:00 - 23:00
Wednesday
08:00 - 23:00
Thursday
08:00 - 23:00
Friday
08:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: 31-35 Kew Road, Richmond TW9 2NQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond
  • Phone Number: +44 20 8940 5037

Questions & Answers

Questions? Get answers from Carluccio's - Richmond staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?