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Thai Square - Richmond

29 Kew Road, Richmond TW9 2NQ, England
+44 20 8940 5253
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Overview
  • Excellent11%
  • Very good36%
  • Average27%
  • Poor11%
  • Terrible15%
Travellers talk about
Closed Now
All hours
CUISINES
Asian, Thai, Vegetarian Friendly
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
29 Kew Road, Richmond TW9 2NQ, England
All Details
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Reviews (110)
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1 - 10 of 109 reviews

Reviewed 4 weeks ago

Firstly, I attended this restaurant with a friend I had not seen in ages. The restaurant was not too busy and we were offered a table hidden away in the back. One staff member was pleasant and friendly and she worked very hard. Her male...More

Thank ChristopherAuckland
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 3 weeks ago

It is an unfortunate news for our team that you are disappointed with your recent visit at Thai Square Richmond . Please accept my sincere apology, your input provides us with the right directions on how to make further improvement. Please give us another chance...More

Reviewed 4 weeks ago

We wouldn't go back. Staff are fine and friendly enough but the food is of, at best, average quality - despite not having average prices; most of the dishes tasted as if they had been bought frozen from a supermarket and warmed up rather than...More

Thank Richard P
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 3 weeks ago

I would like to thank you for reviewing your last visit at Thai Square Richmond. Your feedback is extremely valuable for Thai Square, as our team is committed to make further improvement on the quality of services and food. I am certain that your next...More

Reviewed 4 weeks ago

Attractive central location, pleasant decor, excellent service and good food. Very drinkable Sauvignon Blanc (and alternatives) at safely under 20 pounds. Excellent loos. Don't know about parking but close to tube. Would definitely go again.More

Thank decline421
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 3 weeks ago

Thank you for choosing Thai Square Richmond. Your positive comments on your last visit are a great recognition of our team’s effort. We always aim at offering the best experience to every customer, and your input is very essential for our continuous improvement. I hope...More

Reviewed 5 weeks ago

Read the average reviews before trying but thought it would be better than it was. Food tasted and looked as if it was prepackaged, precooked and warmed in a microwave. Service was ...well, there wasn't any. Someone brought us dishes but certainly didn't serve us....More

Thank Sancho_Panza_1962
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 4 weeks ago

I would like to express my apology for your regrettable experience with Thai Square Richmond. Our mission is to provide every customer with an unforgettable dining experience, and I am disappointed that yours was not the case. Your comments are very valuable to us, and...More

Reviewed 23 April 2017 via mobile

Beautiful restaurant, clean toilet, great service. I ordered the spiciest lamb but its not as spicy as i expected, but it was ok though.More

Thank f00dl0v3r5
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 24 April 2017

I would like to take this opportunity to express my appreciation on your positive feedback. Your satisfaction with our team’s performance is an exciting news to us. It is our commitment to continuously improve ourselves and offer the best experience to our customers. I am...More

Reviewed 14 April 2017 via mobile

Unfriendly and rude staff, poor quality food Very disappointed! Restaurant empty but service looked confused and very rude.More

Thank Giancarlo D
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 18 April 2017

I would like to express my apology for your regrettable experience with Thai Square Richmond. Our mission is to provide every customer with an unforgettable dining experience, and I am disappointed that yours is not the case. Your comments are very valuable to us, and...More

Reviewed 11 April 2017 via mobile

We wanted a light dinner post Orange Tree Theatre and thus is perfectly located between the theatre and the station. Not outstanding but not mediocre either. Good service.More

Thank Marjorie Ellis T
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 13 April 2017

Thank you for your support on Thai Square Richmond. Our team aims at providing customers with the best dining experience, and we are devoted to make further improvement. Your feedback is very much valued, and provides us with the direction on how to improve ourselves....More

Reviewed 1 April 2017 via mobile

Good quality offering which was better than expected. The chicken soup with coconut milk was very good and the mains were tasty and satisfying. Friendly staff - no nonsense and solid offering.More

Thank Rej1964
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 4 April 2017

I would like to take this opportunity to express my appreciation on your positive feedback. Your satisfaction with our Richmond team’s performance is an exciting news to us. It is our commitment to continuously improve ourselves and offer the best experience to our customers. I...More

Reviewed 31 March 2017 via mobile

This seems to have had a change of management and staff. The service is worse and the food more bland. Such a shame as I loved this place before. Used to eat here all the time. Won't go back. Will try some of the other...More

Thank vocalbill
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 4 April 2017

Please accept my sincere apology for your unfortunate experience with Thai Square Richmond. I am sorry that we failed to deliver you a satisfactory dining experience during your last visit. It is always our mission to provide the best food and services to our customers,...More

Reviewed 29 March 2017 via mobile

Bland chicken dish, very small, charged extra for non-fried rice, with glass of wine at lunchtime, total £25 wow… never presented with lunch menu... Mistake or deliberate?More

Thank David R
Nida P, Guest Relations Manager at Thai Square - Richmond, responded to this reviewResponded 31 March 2017

Thank you very much for reviewing your last visit at Thai Square Richmond, and I am sorry for your disappointment with our food. It is always our commitment to deliver the best Thai dishes to our customers, and I believe that this is an isolated...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$20 - US$52
Meals
Lunch, Dinner
Restaurant features
Takeout, Serves Alcohol, Reservations, Seating, Waitstaff, Wheelchair Accessible, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Highchairs Available
Good for
Child-friendly
Open Hours
Sunday
12:00 - 15:00
17:30 - 22:30
Monday
12:00 - 15:00
18:00 - 23:00
Tuesday
12:00 - 15:00
18:00 - 23:00
Wednesday
12:00 - 15:00
18:00 - 23:00
Thursday
12:00 - 15:00
18:00 - 23:00
Friday
12:00 - 15:00
18:00 - 23:00
Saturday
12:00 - 15:00
18:00 - 23:00
Location and Contact Information
  • Address: 29 Kew Road, Richmond TW9 2NQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Richmond
  • Phone Number: +44 20 8940 5253
  • E-mail
Description
Situated on the Kew Road, close to Richmond Station, another great restaurant in Thai square group which has been excitingly designed within the former Duke of York pub. Combining the best of contemporary design with authentic Thai artefacts we hope that we have created an ambiance that will enhance any occasion, from a simple lunch to an intimate dinner. Our Thai chefs and staff have only one aim, to delight all our guests with a genuine Thai culinary experience.
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