Minu kogemus oli väga ebameeldiv.
Sõitsime läinud nädalavahetusel Tallinnast Valkla randa, et seal lõunat süüa. Kuna ilm oli väga ilus ja soe, siis lootsime, et saame lõunat nautida terrassil. Arvestasime, et kui terrass on täis, siis läheme mujale sööma. Kindlasti ei soovinud istuda siseruumides.
Kohale...jõudes olid mõned lauad terrassil vabad, aga teenindaja (vist juhataja või vahetuse vanem) ei lubanud meil õue istuda. Ta väitis, et sealne teenindaja on ülekoormatud ja seetõttu peame istuma siseruumides. Küsisin, et kui toit on saabunud, kas tohime õue minna.. siis oli tunda temas kärsitust ja rahuolematust ja ta ütles: "Küll me ütleme, kui tohib minna.." Olin sellisest suhtumisest jahmunud. tundsin, et klient on justkui segav üleliigne faktor.
Meile kahjuks pakutud lahendus ei sobinud ja lahkusime.
Kuna olen ise ka aastaid tagasi töötanud restoranis teenindajana on selline suhtumine mulle arusaamatu. Kui kolleeg vajab abi, siis tuleks teda abistada, mitte klienti jooksutada edasi tagasi nii nagu endale on mugavam! Pealegi ei olnud tol päeval see restoran isegi inimesi täis, silma järgi vb 50% täituvus.
Arvestades, et tavaline burx on hinnaga 15€, siis võiks veidi kliendi soovidega ka arvestada, mitte enda mugavuse järgi klienti solgutada.
ENGLISH
My experience was very unpleasant.
Last weekend we drove from Tallinn to Valkla beach to have lunch there. As the weather was very beautiful and warm, we hoped to enjoy lunch on the terrace. We thought that when the terrace was full, we would go elsewhere to eat. Definitely didn't want to sit indoors.
When we arrived, some of the tables on the terrace were free, but the waitress (probably the manager or the shift parent) did not allow us to sit in the yard. He claimed that the waitress there was overloaded and that is why we had to sit indoors. I asked that when the food had arrived, could we go outside .. then there was patience and dissatisfaction in him, and he said, "Yes, we will tell you when to go." I was shocked by this attitude. I felt that the customer was like a distracting redundant factor.
Unfortunately, the solution offered to us did not fit and we left.
Since I myself have worked in a restaurant as a waitress for years, this attitude is incomprehensible to me. If a colleague needs help, he / she should be helped, not run the client back as he / she is more comfortable! Besides, that restaurant was not even full of people that day, according to the eye it was 50% full.
Considering that a regular burger s priced at 15 €, you could also take into account the wishes of the client a bit, and not rush the client for your own convenience. I dont recommend it.More
