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Bill's Durham

39 Saddler Street, Durham DH1 3NU, England
+44 191 386 7672
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Overview
  • Excellent50%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“brunch” (36 reviews)
“fish pie” (45 reviews)
“pancakes” (28 reviews)
Restaurant Hours
CUISINES
British, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
39 Saddler Street, Durham DH1 3NU, England
All Details
Write a ReviewReviews (1,091)
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1 - 10 of 1,071 reviews

Reviewed 3 days ago

Desperate for a hot drink we were persuaded by the guy outside to step inside. "All we want is a cup of tea". "We serve tea in these big pots", says he. So in we went. We placed our order and were offered 'English Breakfast'...More

Thank Harricobean
Reviewed 6 days ago

We’re visiting the Escape rooms next door and we’re 30 minutes early so popped in here for a quick drink....there were nine of us and because of a new barperson they would bea couple of minutes late...twenty minutes later we were all served finally but...More

Thank lynn t
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded today

Hi Lynn t Firstly I’m sorry you had such a long wait on your drinks, we do strive to get our guests served in a timely manner. We would like to look into this a bit more. Could you leave your details on hello@bills-email.co.uk Thanks...More

Reviewed 1 week ago via mobile

Went here after booking in with the man stood outside earlier on in the day. Even though we had booked we were left waiting for ages and some of the staff didn't seem to know what they were doing (we weren't the only ones in...More

Thank ruthbeau77
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 1 week ago

Hi Ruthbeau77 Sorry to hear you didn’t have the best experience with us at Bills. Could you possibly leave your details at Hello@bills-email.co.uk and we can get a little more information. Thanks Brad

Reviewed 2 weeks ago

Booked a table for Saturday night. Excellent choice of meals, fairly priced. Food cooked fresh. Excellent service.

Thank Norlyn2014
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 1 week ago

Hi Norlyn2014 Thank you for your 5*review. Really glad you enjoyed your experience at Bills. I will pass your comments on. Thanks Brad

Reviewed 2 weeks ago

It was like a parody the decor the food the service it made me uncomfortable it was a blooming peculiar set up. I hate it when the staff are 'suppose to' act ott and pretend they really really love ye and its their hearts desire...More

Thank beesimo
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi Beesimo Thank you for taking the time to feedback about your visit with us. I'm really sorry to hear it wasn't your cup of tea. We do have a very positive vibe in our business and the team are usually genuinely happy to be...More

Reviewed 2 weeks ago via mobile

Have made frequent visits here mainly weekdays friendly staff good food and service but 1st weekend visit very busy 10min wait for seat. But someone had since to book a table and was seated straight away so good idea Would defiantly recommend and hope business...More

Thank apple2901
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi Apple2901 Thanks for your nice feedback about your visit to Bills. Booking for weekends is the way forward! Glad you booked and got seated in quick time. Thanks Brad

Reviewed 2 weeks ago via mobile

2nd visit in a month with first a good breakfast and nice staff just a bit slow, probably a 4 star but this visit again staff nice, but really slow service and food was just ok. To be honest there is so much choice in...More

Thank PaulF109
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi Paul F Sorry to hear you have not had a great experience with us. Slow service on two occasions and the food just being okay isn't what we strive for. Id like to get a few more details from you about your visit. Can...More

Reviewed 3 weeks ago

My partner and I booked a table at Bill's in Durham for our anniversary. We had never eaten at a Bill's restaurant before and were very excited to visit. We were not disappointed! Upon arrival we were greeted by a friendly server who showed us...More

Thank SunnyBee99
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi SunnyBee99 It’s been lovely to read your nice comments about your visit to us. I’m glad you both had great food and service. I will be passing your comments into the team who will be really pleased to read your feedback. Hope to see...More

Reviewed 3 weeks ago via mobile

This chain of restaurants look so enticing. They use the quirkiness of whatever building they inhabit to make themselves look interesting, homely, welcoming and they achieve this every time. Mostly however I find their food a bit over priced for what it is. I have...More

Thank WMJAB
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi WMJAB I really sorry to hear you feel a bit let down by our prices and service. I’d like to understand a bit more about your visit to us. Could you leave your details at hello@bills-email.co.uk And we can get back to you to...More

Reviewed 3 weeks ago via mobile

We came here for breakfast and it was tasty and had good friendly service. We liked the huge pots of tea- although I would share one between 2 and then get another fresh one later.

Thank katieeeeek
BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi katieeeeek Thank you for your feedback about Bills breakfast and our tea. Yes the pots are big and always enjoyed by our guests. We look forward to seeing you again. Thanks Brad

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Ask a question
Questions & Answers
jenns20
14 September 2018|
Answer
Response from TONI1955 | Reviewed this property |
Hello, I did see vegetarian option in menu not sure about vegan however I am sure they would obliged if you asked them.
0
Votes
Shaun J
4 September 2018|
AnswerShow all 3 answers
Response from alistairrobinson1977 | Reviewed this property |
They have a set menu 12-7 which is good value and I've eaten from it several times. The cod burger is good as is the ham hock and pea salad
1
Vote
craighenderson25
19 March 2017|
AnswerShow all 2 answers
Response from S455OIstevenb | Reviewed this property |
hi I know they do not do sunday lunches but do have very good options for people avoiding gluten
1
Vote
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Local cuisine, Kids, Romantic, Special Occasion Dining, Child-friendly
Location and Contact Information
  • Address: 39 Saddler Street, Durham DH1 3NU, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Durham  >  Durham
  • Phone Number: +44 191 386 7672
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