We had high hopes for this island jaunt as we were excited to showcase a typical Helsinki island restaurant to several foreign business guests. Our party of 14 arrived at 6pm and, to make a long story quite short, it was 8:15pm before we received...our main courses. During the more than two hours that we waited, we were served drinks, our starters, and two generous helpings of bread - they brought more when they realized we would be waiting forever. To add insult to injury, a party of 8 that arrived at 7pm received their meal well before us!
Now, we had agreed on a simple menu beforehand (only two choices for starters and mains) but that clearly had no effect on the speed of the service. I overheard the head waiter telling another angrily complaining guest that they were not prepared for the number of guests that night, as so many people came without an advance reservation!
This restaurant has recently changed its name from Boathouse to HSS Paviljong, and is no longer a part of the Royal group of restaurants. This may be the reason for the drop in service. The number of waitstaff was ok, it was the kitchen that was the bottleneck. To be fair, the restaurant will be compensating us i.e. we will not pay for the full cost of the meal, but that does not make up for the ruined evening.
The food itself? Salmon starter was nice, perch main was sort of ok (what food can be worth a two-hour wait?), strawberry dessert was so-so. The main course had nice fish, but also squished new potatoes and chewy, bitter white asparagus.More