Terrible customer service! We were visiting the restaurant with a group of international colleagues. The food was very average, on the pricier side and the staff had forgotten about the allergies of one colleague even though we informed them in advance. We waited quite a...while for the food, and once we were finishing up the dessert we overheard the staff, who probably thought we didn’t understand Finnish, talking about throwing us out. Once we confronted them they were in denial and continued being extremely rude. Never coming back, food was nothing special and service terrible.More

So how did it go, in your opinion, Restaurant Lappi? I am astonished. In year 2022, after the pandemic disaster, how can a restaurant in Helsinki provide such bad customer service? Visiting today, with my colleagues from China, your restaurant. Good food. But, it seemed...you hated your clients. Unfriendly service from the beginning. And what flipped me: after reminding three times of a missing order i snapped my fingers to get the attention of the waiter. Then I was directed that "in our restaurant you don't snap fingers" with some additional "not to be quoted bad customer service" to go with. After waiting for a while, the order was delivered. I asked for the manager. She arrived after a while. She asked, in an unfriendly way: "there was some problem here". I answered. She replied "yes, we don't snap fingers here". No apology. No nothing. I explained more. "Sorry, first time I hear it" . "Ever". Wow! Really! I can't believe it. Out we go. Can you give negative "tips"? Well, I know where I will not go again. Not with customers, not with colleagues, not with anyone. I hope you will not either.More

I came here with a British colleague excited to have her taste one of my Finnish favorites, Reindeer Stew. The atmosphere in the restaurant was touristy, but in a good way: My British visitor appreciated it. The service and my appetizer salmon soup were fine...but I was sadly disappointed in the reindeer stew. It was dry and tasteless. There was no sauce of any kind with it (usually it is fried in fat/butter and hence has clear sauce). I was embarrassed I’d recommended the entree to her and she didn’t finnish it. A restaurant called Lapland can do better. (We came on a Monday night, maybe results vary by night/chef?)More

Really nice food and service. Book it in advance or there’s a good chance tou’ll have no seat. Had reindeer filet and entrecot, quite good! No espresso coffee to close the meal! 🤷🏼‍♂️

Visited Lappi and loved the place. The decor is like a log cabin and adds to the charm. I expected the food to be rustic to match the atmosphere, but the food was anything but rustic. The quality and taste were superb. I had the...reindeer salad to start and it was a little like a Caesar salad, but with reindeer, slightly smoked and Lappish cheese. I partnered this with an aperitif of reindeer tears which was like schnapps meets vodka. Main was reindeer shank on a purée of winter vegetables, sauerkraut and a red wine sauce. I would have licked the plate if I didn’t have manners. The reindeer fell apart on the fork as it should, the purée was as smooth as silk and the sauce was quality and added a depth of flavour. We also had the sautéed reindeer on mash with lingonberries which was mouth-wateringly on point. Finished with the buttermilk pancakes, ice cream and blueberries. All told, €93 which I think is value for money. We didn’t have any alcohol other than the aperitif so factor that in. As I said at the start, I would have accepted rustic food, but this was top quality. Book and come early because it gets popular. The service tailed off as the staff kept up with the influx of customers, but that didn’t spoil the atmosphere as they were friendly and our waitress managed a party of 11 Italians as well as us Brits so she had her hands full!More

This is a lovely restaurant, something a bit different in the capital. The interior creates a lovely ambience. The menu choice is small, but perfectly formed. The food did not disappoint and was full of flavour. Service was quick, friendly and efficient. Thank you for...a lovely meal.More

First time reindeer experience - didn’t disappoint! Extremely good meat and the flavours were outstanding! Service was good and prices were also reasonable.

The steak, arctic char, and risotto are great. Nice ambiance. Customer service varies, sometimes you get a really nice and friendly waitress, sometimes you get a slightly grumpy waiter.

Decoration unusual like old style Finnish home, food, specially reindeer meat was delicious. Not to noisy. Personal was friendly

Just perfect, first of all the atmosphere, you enter in Lapland chalet, warm, cosy, full of woods, just amazing. Then we ordered local vodka, just the best one, then we picked as starter the Lapland experience to share at two but you have enough for...4, we then picked the grilled reindeer, top of the top, best we ever eat, so tasty, so tender just amazing with of course a very good Italian wine and you are in paradise. Staff are also great. Do not hesitate one second if you are around, just the best restaurant in town.More

Main courses were amazing, reindeer tenderloin could not be smoother and salmon had piquant smoky taste. Starter of tastes was plentiful (too much so?) and provided a nice tasting of different Finnish food. One of the staff was more junior, but all around - absolutely...wonderful experience.More

We came here for dinner and were really happy about the food and the atmosphere. Everything we ordered (reindeer carpaccio, smoked fish, shark, roasted reindeer, desert, wine) was of extraordinary quality, served on hot plates and with nice details. The kitchen chef is an artist....We totally recommend to come here in the cold season and enjoy the feeling of sitting in a wooden cabin somewhere in Lappland!More