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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$8 - US$20
CUISINES
Italian, Pizza, European
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about

Location and contact

Vironniemi
0.4 km from The Esplanadi Park
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Reviews (885)
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Traveller rating
88
170
79
46
44
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LanguageEnglish
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Traveller rating
88
170
79
46
44
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Reviewed 1 week ago via mobile

Read the poor reviews before going but decided to give it a try anyway, as it was just beside our hotel. I can unfortunately confirm the poor reviews were true for us. We waited quite a long time for our food. The pizza was cold,...bland and very disappointing. In fairness the staff were nice and apologetic for the food. Nonetheless, I would definitely not go here again.More

Date of visit: July 2021
Helpful?
Vapiano Finland, Marketing at Vapiano Mikonkatu, responded to this reviewResponded yesterday

We thank you for the feedback and it is truly sad that you did´t enjoy the pizza and the stay. Our pizzas are meant to be tasty and full of flavours. We forward your feedback to restaurant so and take a closer look on the...More

Reviewed 2 weeks ago via mobile

In the restaurant there are five or six gastropoints where cook prepares your meal. One was open and there was a queu from where people got their meals. When second was opened the first in queu stepped there. But then people came behind and established...a new queu in front of those have been waiting half an hour. Same happened in two more stands. Finally when our turn we noticed that it was wrong queu. Only for salads. We stepped next queu behind few people who came after us. When we were almost having meal, cook decided to have a break. And next stand opened and a queu of newcomers populated that. In this point we were there for three quarters of an hour and decided to vote with our feet. So we left hungry, unhappy and extremely dissappointed. And we will never come back. SorryMore

Date of visit: July 2021
Helpful?
Vapiano Finland, Marketing at Vapiano Mikonkatu, responded to this reviewResponded yesterday

We are so sorry to hear that your visit to us ended up like this without being able to taste our delicious food. We thank you the feedback and we understand that our restaurant concept could be sometimes frustrating. We do want that all our...More

Reviewed 19 June 2021

A few years back, Vapiano in Helsinki was a restaurant where you could grab a bowl of pasta for a decent price. Nowadays, its a place where where the pasta is mediocre and the prices are outrageously high.. Sadly when I went to complain to...the staff after a meal today, their reply was "the Management knows but doesn't care" and added " as long as people come through the door, that's all they care about" . That sums it up for me and translates the lack of care that is felt in the food and service.More

Date of visit: June 2021
Helpful?1  
Vapiano Finland, Marketing at Vapiano Mikonkatu, responded to this reviewResponded 3 weeks ago

Thank you so much for the feedback and it is truly sad that this situation happened to you while visiting us. All our guest are important to us and our purpose is to serve high quality food made from the fresh ingredient. We greet our...More

Reviewed 1 November 2020 via mobile

The best restaurant for pastas. Me and my friend went to the restaurant and ordered Carbonara pasta and wine. It tastes yummy, I would highly recommend this place for pasta lovers😍

Date of visit: November 2020
Helpful?
Reviewed 26 September 2020

The barwoman was super rude and from the cocktails she made you can clearly see that she needs more practice. The cashier was rude as well.

Date of visit: September 2020
Helpful?1  
Reviewed 5 March 2020 via mobile

I ordered pizza CRUDO. Very dry, very tasteless pizza. I had to ask for more sauce and cook didn't want to give it, so I had to insist. Never again pizza in Vapiano!

Date of visit: February 2020
Helpful?
Reviewed 1 February 2020 via mobile

Went to Vapiano Itis this afternoon with bunch of friends. There was not too many customers inside. We got to order our pizzas straight away. I went to the bar to order glasses of wine waited more than 20min by the bar for the staff...to appear behind the bar to come and serve us. Finally he appears and take our orders. 1 glass of white, one glass of red. Nothing was behind the counter, so he tells us to go back to our table to wait for him to bring it on the table, and so we did. It took around 20min to have our pizzas made. And the food was ready and served. We started eating, as the pizza would get cold if one kept waiting. Waiter stood by the counter cashing out customers, serving Wolt curriers and drinking soda. Welcoming other customers inside. Obviously there was no separate bar staff today, so they were far too short of staff. We had already finished our pizzas, and finally the bartender comes by our table, around 40 to 45 mins after our pizza order, telling the Chianti I had ordered had ran out. Obviously I and my party told him, we don’t want no wine at this stage. We are so disappointed for the waiting. He did apologise yet no compensation was presented. We had our share of Vapiano, and there is no return for near future for us.More

Date of visit: February 2020
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Reviewed 24 January 2020 via mobile

I gave Vapiano a second chance after awful experience years ago when the gluten free pizza came so late that others have finished their owns, and yes, the pizza was cold and one of the worst ones ever. This time it was a celebrity of...a friend and Vapiano was chosen for a bigger group. Since the first time was so awful, I didn't want to support their food business, and tried to order a gluten free beer - which they don't have and went for a GT. When leaving from the place they charged from two drinks, separately, which may be common elsewhere, but not in Finland, and the combo price has Not been mentioned in menu. That's what I call cheating. And yes, coeliacs, there are so many other options in the world, Vapiano has ethics of their own.More

Date of visit: January 2020
Helpful?
Reviewed 8 December 2019

I went to the restaurant with five other people and volunteered to bring the orders to the cooks, as there is no waiter. The company was sitting at the table and I was waiting for all the meals to be ready, two was in the...making at a time. We were sitting upstairs and all the cutlery and glasses are downstairs. There is no water jar on the table, you get your water from a tap from the other end of the room. The food was nothing special and a rather small portion. Once you are in the neighbourhood better head towards the University metro station. There under the street level there are several restaurant next to each other (Thai, Turkish, Indian, Chinese, Asian) with all u can eat for cheaper than this one and much better quality.More

Date of visit: December 2019
Helpful?
Reviewed 23 November 2019 via mobile

Poor customer Service, the queing concept makes you wait for ages and Take away orders are added into the line so you have to wait even longer. By the time you get the food you have lost your appetite

Date of visit: November 2019
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Questions & Answers
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Kristjan P
1 September 2017|
AnswerShow all 13 answers
Response from VapianoHki | Property representative |
Hi and thank you for your interest. We don't usually take reservation. If there is a group of 8 or more, then I suggest you give us a call or send us an email. I hope you enjoy your visit in Helsinki and in Vapiano!
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Frequently Asked Questions about Vapiano Mikonkatu

Yes, Vapiano Mikonkatu offers takeaway services.

Yes, Vapiano Mikonkatu offers delivery services.

Vapiano Mikonkatu is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4