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Ratings and reviews

#685 of 4,362 Restaurants in Lisbon
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
€23 - €33
CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about

Location and contact

Baixa, Rossio & Restauradores
0.4 km from Rossio
Reviews (4,667)
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All reviews burger ribs fries chicken hrc hardrock europe euros
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Reviewed yesterday

This is a great place where I spent the evening of my birthday! 🥳 Thank your to the staff really nice, specially Jaiao who makes a great job! 👍 I loved the music group and I really had a good time ! I deeply recommend...this place.More

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 days ago

I think we can establish that the Hard Rock staff is the friendliest in the world! Lisbon customer service is in general very good the staff at this cafe and specifically at the rock shop is out of this world. The place is nice, that...shop is a bit small and the prices of the merch has gone up lately… and sometimes the quality is not the best. Overall if you’re a fan it’s a good visit but stay away from the clothes, just stick to the food and the pinsMore

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Dear Lily, Thank you for the 5 stars rating ad wonderful feedback! We are glad to know that you really enjoyed our service and atmosphere. Looking forward to seeing you soon in Hard Rock Cafe Lisboa again.

Reviewed 2 weeks ago via mobile

Another hardrock cafe we visited, friendly staff and a nice atmosphere, didn't have any food only a few drinks. Got another t-shirt to our collection from a different country. Enjoyed our visit here. Thanks, hardrock Cafe.

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Dear guest, Thank you very much for your feedback and 5 star rating! We look forward to welcome again soon. Best regards.

Reviewed 4 weeks ago

Great Hardrock. Central location, great collections of hard rock inside, foods and drinks were all good. Staffs are very friendly and a comodating

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Paulkmn, Thank you very much for your feedback and 5 star rating! We look forward to welcome again soon. Best regards.

Reviewed 4 weeks ago

An extra order of onion rings costed 10 euro’s more. Small burger, not much fries. Atmoshere is fine. Burger oke, not worth 20 eurosMore

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear guest, Thank you for taking time to share your feedback with us! We are sorry to know that you had a less than perfect time. We try to give the best service all the time, therefore apologies we didn`t meet your expectations this time....More

Reviewed 4 weeks ago via mobile

Excellent bar and atmosphere for drinks , staff were really attentive. Nice environment to chill enjoy the music on offer

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear damienlb, Thank you for visiting our cafe here in Lisbon, we appreciate all guest feedback and thank you for taking a moment to review us on Trip Advisor. We hope you give us another chance in the future at one of our locations.

Reviewed 4 weeks ago via mobile

Went to Hard Rock Cafe first night in Lisbon booked online . The service was really good very attentive. Food was tasty, portion size was very filling. Drinks menu gave a variety of choices . Music was great Karaoke night people in the audience kept...us entertained. Was there for for over 4 hours what a great start to our 4 nights stay in Lisbon .More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Sandra M, Thank you very much for your rating! We look forward to welcome you again soon. Best regards.

Reviewed 3 March 2024 via mobile

Had a lovely visit here. We both had the Special Burger, which tasted amazing and upgraded our fries to the cheese and bacon fries, which always taste great. The layout of the memorabilia was great and you could easily spot the different displays. The staff...were really friendly throuought our visit. Overall, had a great experience and would visit again.More

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, Directeur général at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Beckyw84, Thank you very much for your feedback and 5 star rating! We are always happy to hear that our guests enjoyed the Hard Rock Cafe experience. We look forward to welcome again soon. Best regards.

Reviewed 25 February 2024 via mobile

Really lovely food and nice building with good decorations - however some of the staff are very rude and offhand. One in particular (lady name beginning with u) was very rude and then still had the audacity to expect a tip - also very fake...and overly falseMore

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, Directeur général at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Jodie C, Thank you for taking time to share your feedback with us. We are sorry to know that you had a less than perfect time. We try to give the best service all the time, therefore apologies we didn`t meet your expectations this...More

Reviewed 13 February 2024 via mobile

Having visited before, we thought we’d come again as we’d had a pleasant experience. It wasn’t so great this time. We reserved in advanced and joined a small queue when we arrived. Unfortunately, people were allowed to push in, regardless of whether they had booked...or not, unchallenged by staff. We were soon taken to our table. It wasn’t particularly busy and there appeared to be plenty of staff. Unfortunately, we had to ask 3 times for a menu which left us feeling slightly irritated. The tables around us arrived after us and were given menus straight away. We waited for 15 minutes for a menu. We weren’t made to feel welcome. The food, as always, was just fine. Your typical Hard Rock offering which didn’t disappoint. The issue for this visit was the service. We ordered drinks and they took a very long time. The cocktail was average, at best. During the meal, we ordered more drinks which were forgotten about. Condiments arrived over halfway through the meal… It’s a shame, I hope things haven’t slipped for Hard Rock. Let’s hope it’s just a one off…More

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, Directeur général at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Smithlasmith, Thank you for taking time to share your feedback with us. We are always interested in opportunities to improve our service and we apologize for not meeting your expectations this time and we sincerely hope to have the chance to welcome you again...More

Reviewed 12 February 2024 via mobile

Don’t bother going both the food and service were terrible. As soon as we arrived the host just tolerated us. Shown to our table and order taken ok. Drinks very average and way over priced though expected that. Chicken burgers cheap and completely tasteless. They...got our order wrong and when I said to the waiter he snapped the plates back and grunted as if it was our fault. Plates had greasy finger prints all over them. No one came near us to offer us more drinks or ask if everything was ok etc. Asked for the bill never got it, asked another guy, again never got it. Everyone around us looked to be having a similar experience, no one was hanging about for desserts or extra drinks. There’s lots better in Lisbon.More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, Directeur général at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Clionao439, Thank you for taking time to share your feedback with us. We are giving our best to improve our guest service, and we take very seriously all feedback to move towards a better experience. Please, let us know next time you come to...More

Reviewed 16 January 2024 via mobile

Just had dinner here. I had chicken Mac & cheese generous portion. Our friendly waiter told me my plate was very hot that’s probably because it had been put in microwave/ grill for too long , under the ok portion of chicken the Mac was...just a stodgy dried up portion of pasta. At the price I grudgingly left most of it, which I hate doing. My husband had veggie burger which wasn’t very nice, there are posters up for veganuary but not much on menu. Fries were cold the onion rings were best bit of meal. My husband ate all of his burger not enjoyable but we were brought up not to waste food. Our waiter turned a bit cool when service charge wasn’t being added to bill. This was not a cheap meal. Our 1st time ever in HRC. Won’t be back even when we home in Scotland.More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, Directeur général at Hard Rock Cafe, responded to this reviewResponded 4 weeks ago

Dear Gaye N, Thank you for taking time to share your feedback with us! We are sorry to know that you had a less than perfect time. We try to give the best service all the time, therefore apologies we didn`t meet your expectations this...More

Reviewed 7 January 2024 via mobile

Good as always, they keep the franchise as it should be. Nice team , they all are very talkative. We tried a local wine and turned to be better than expected

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 8 January 2024

Dear HazS79, Thank you for the 5 stars rating ad wonderful feedback! We are glad to know that you really enjoyed your experience and service from our team . Looking forward to seeing you soon in Hard Rock Cafe Lisboa again.

Reviewed 4 January 2024

Rude front of house staff, particularly a female. Went in for a casual drink . Felt very hostile and left immediately. Regular visitors, very disappointing….More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 8 January 2024

Dear JNKay, Thank you for taking time to share your feedback with us! We are disappointed to hear you had a less than perfect time. We try to give the best service all the time, therefore apologies we didn`t meet your expectations this time. I...More

Reviewed 31 December 2023

The HRC in Lisbon has both excellent service and food. It's located around a five minute walk from the Santa Justa Lift.

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marian Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 8 January 2024

Dear Avipiti, Thank you for taking the time to post a review. We’re happy to hear you enjoyed your time with us. We hope to see you soon!

View more reviews
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Questions & Answers
Ask a question
bethrosedavies
18 August 2019|
AnswerShow all 4 answers
Response from jose g | Reviewed this property |
No, they don’t accept reservations
0
Votes
lisamc92
12 May 2019|
AnswerShow all 7 answers
Response from mellowkenny | Reviewed this property |
Mains will run you around £17/€19 average a dish, drinks can be a little more pricey than the local bars. I would advise booking, you could either phone or reserve a table online via Open Table, just search this with Hard... More
1
Vote
James M
14 April 2019|
AnswerShow all 4 answers
Response from SquizyTaylor | Reviewed this property |
Sorry I took so long to answer, yes they do. I am not a beer drinker, luckily most bars have cider as an alternative now days.
0
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HARD ROCK CAFE, Lisbon - Baixa, Rossio & Restauradores - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Hard Rock Cafe

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5