We were in Lisbon recently celebrating a friend's 50th birthday and we've always found other HRCs to be a good, however, our experience here was far from great. Originally they were going to seat us on the stage but we then got taken upstairs and...put in a corner near the bar citing staff inexperience. It was really hot in the restaurant. TBF they did open the windows for us, but we had to ask twice and it took ages. The person who served us didn't write down the order (there were 6 of us!). Our drinks were sat on the bar for ages, and some of the food was brought out before we'd even had our drinks! We sent it back and asked to speak to the manager. Some of our group wanted to leave, but the manager agreed to give us the first round of drinks free. We'd even asked for water and that wasn't brought over until they finally brought the other drinks over. Then when the food came, my husband's order was wrong. Also. some of the food wasn't very hot. We sent his order back and complained again saying it was meant to be a special birthday celebration. In the end the manager did heavily discount our bill. We didn't bother with any more drinks or dessert and left disappointed. In my mind there weren't enough staff to cover the dining area.More

Having visited many Hard Rock Cafes across Europe, this was the first one which I was slightly disappointed by. The food was very average (children's pasta bland and adult burger very dry). For the first time at a Hard Rock Cafe, I felt our visit...was very overpriced for what we received. To add, while our server was friendly and very helpful, he did not inform us that it was Happy Hour (we found out after) and therefore we ended up paying double on our drinks.More

We have been to many HRC's and to be honest this wasn't the best. Food was OK all around but the staff here seem a little stressed and very busy, maybe looking after too many tables. The setting was not as good as other HRC's...that we have visited.More

We had so much fun at the Hard Rock we didn’t want to leave! Our server J’lo was so much fun and entertaining. In fact all of the servers we encountered were great! We shared nachos and boneless wings- everything was good! This was my...second time to the Hard Rock in Lisbon and I would definitely recommend it!More

Goodgoodgood also for the veggie people. The choise are limited but you can correct what you want to eat and ask for food without meat or fish.

I liked the music, the environment is good, not exceptional, the service is not good, I was waiting for 1 hour in total, to drink something, the waitresses did't ask one time to check if I need something, the beer was ok, but the price...was abusive, 9 euro is too much, I have already drink a IPA much better for much less. I could spend much more money but the experience was not satisfied.More

We arrived early evening and there appeared to be quite a few empty tables, but we were told we may have wait 30mins for a table. When we were given a table we ordered chicken tenders, which were gorgeous, and burgers which were very good....However we felt the meal was expensive for what you get, and it turned out to be the most expensive meal we had in a 3 week trip.More

Great Ambiance , Of Course Great Music , and the thing about JHard Rock Cafes, it doesnt matter whereever it is !!! You feel safe , happy just like Home ,😂 i was sad , expecting live music a stage , but still its a...great place not to feel like a tourist in foreign countries /cities🥰More

The service was impeccable by all the staff and the food was fantastic too Highly recommend for a great night out

We recently spent a week in Lisbon and stayed close to the Hard Rock Cafe. We ate there 3 times, a mistake. We have enjoyed a number of Hard Rock Cafes but found the service to be really lacking here. We waited 25 minutes to...be seated in the upstairs dining area, which was more than half empty. Then waited to be served and long wait for the food. Staff and management said they did not have sufficient staff. In my opinion, if you want to survive, good customer service is key. There are many good restaurants in Lisbon, I would suggest you look elsewhere. If it wasn’t raining, we would have as well.More

Long time to wait before drinks and food are served. Quality of food was poor, chicken dryer then dry. The rest was fatter than fat. Never again for us.More

The dinner was really bad! We were 3 2 of our plates were totally forgotten! More than 1 hour of a true bad experience. We have to beg for one of our drinks. 1/2 hour after the request the water came to our table (very...kind always) saying that the kitchen informed that they didn’t have ribs, the main ingredient of our plate. We started to say that that was unacceptable, he not only agreed we us but told us that the waiters are suffering probably even more. After we request the complaint book the manager came to us saying that this things happen and that t he y miscalculated the quantity of ribs and also that this was his first day of work after his vacations. No more comments…More