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Hard Rock Cafe

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COVID-19 Update: This restaurant is only available for takeaway or delivery at this time.

Ratings and reviews

#512 of 4,576 Restaurants in Lisbon
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$25 - US$35
CUISINES
American, Bar
Special Diets
Vegetarian Friendly, Gluten Free Options
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meals, features, about

Location and contact

Baixa, Rossio & Restauradores
0.5 km from Chiado
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Reviews (4,461)
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Reviewed 1 week ago via mobile

Hard Rock Cafe When we visit Lisbon, we generally don’t gravitate to ‘foreign food’ establishments but as I promised my 9 year old son ‘the best burger in town’, it had to be the Hard Rock Cafe. And of course, he got a t-shirt too....Somewhat more low-key from what I recall than the London and American ones I have been to, only the poor selection of beer lets it down, other than that it ticks all the boxes - excellent multilingual and keen staff, great food, and fair prices and good service. My Portugese wife, not a great meat eater, said the seared salmon fillet was one of the best pieces she had ever had. My son’s burger and fries didn’t touch the sides either! A very nice family lunch and the staff will go the extra mile to help….well done HRC!More

Date of visit: September 2021
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Reviewed 1 week ago

Service was not great, waiter only seemed to care about getting us back out of the door. Sauces never came, had to ask twice for water. Food was okay and the only reason I gave two stars is because the food did come quickly but...for a Hard Rock Cafe and the price of the food I expected more and I wouldn't go back.More

Date of visit: September 2021
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Reviewed 2 weeks ago via mobile

Great atmosphere and dining experience! We would like to thank the Manager of the Hard Rock Cafe Lisbon for making it happen for us on the 21st August. There was a bit of misunderstanding with the new covid related entry rules which we were not...initially aware of. It was all sorted out in a highly professional way. Much appreciated.More

Date of visit: August 2021
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Reviewed 4 weeks ago via mobile

I’m completely disappointed with this visit on a Hard Rock Cafe restaurant. I’ve booked a table and made clear my husband and I were going there to celebrate his birthday. We waited for long time until someone come and get our order. They were out...of salmon, the dish I would order if it was available, which was not the case. My second option was really not good. The Mac and cheese was dry and hard to eat. Anybody asked for our rewards number and we were treated absolutely not as expected, especially when celebrating a birthday. We didn’t get the birthday cake that is tradicional on Hard Rock and we had to wait a lot to check out and pay our bill because the card machine was not working. For sure, it was a not satisfactory visit and we probably will never get back to Hard Rock Lisbon.More

Date of visit: August 2021
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Reviewed 5 weeks ago via mobile

Best meal we had in Lisbon. Place is gorgeous inside and staff were super friendly especially Mr. Gru. Highly recommend

Date of visit: August 2021
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Reviewed 15 June 2021

We went here a couple of days ago and it was ok. I’ve been to quite a few HRCs and this one had no atmosphere, it’s probably just because not many people are going at the moment, but still. Food was standard and good, drinks...ok, their cocktails weren’t great and overpriced as I find them quite watered down. Overall, even though the staff were nice, I wouldn’t go back. I unfortunately spilt my drink accidentally and they were nice about cleaning up but didn’t offer to replace it out of kindness, whereas a few years ago my boyfriend did the same in Paris HRC, they replaced it straight away and it left a completely different more positive feeling about the cafe, it’s a massive chain and wouldn’t have made a difference to them but would have to me.More

Date of visit: June 2021
Helpful?1  
Marian_Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 7 July 2021

Dear Guest. Thank you for your recent correspondence regarding your experience at the Hard Rock Cafe Lisbon. Your feedback is very valuable to us. Please be assured that we take your comments seriously and we will consider it for improvement. Our number one priority is...More

Reviewed 25 January 2021

The Hard Rock Cafe is located in a building built as Condes Cinema in 1950 in a beautiful modernist style. The location is really good. We had our lunch here and it was very delicious. I really liked it, cozy atmosphere and the service was...perfect. Hard Rock in Lisbon is a place worth a visit. I recommend.More

Date of visit: July 2020
Helpful?2  
Marian_Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 26 January 2021

Dear Guest, Thank you very much for your feedback! We look forward to welcome again soon. Best regards.

Reviewed 12 January 2021

Delicious American food. Very good atmosphere, music at all hours. Very efficient service. Totally recommendable

Date of visit: July 2020
Helpful?2  
Marian_Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 20 January 2021

Dear Guest, Thank you very much for your feedback! We look forward to welcome again soon. Best regards.

Reviewed 18 September 2020 via mobile

Great staff and service, food was merely average at best....had the NY strip and it wasn’t a very good cut or quality meat. Onion rings were good, and from the host to the server, to the manager, service was excellent though. Just not quite up...to par with food quality, though the chef did cook the steak as ordered, just was not a good steak unfortunately. Cool decor as always, and during this COVID time, well cleaned and good policies in place. Staff were wonderful singing happy birthday to a couple children which was delightful also.More

Date of visit: September 2020
Helpful?2  
Marian_Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 27 October 2020

Dear Guest, Many thanks for your comment and for your visit. We really appreciate your feedback. The opinion of our Guests is very important and we always consider it for improvement. We look forward to welcome you again!

Reviewed 10 September 2020 via mobile

Unlike many other Hard Rock Cafes a very bad service... The staff was unwelcoming and had poor service. Wanted a second drink but the staff was more busy with themselves then with guests... Food was dry. Only positive thing was the ambiance and Elton John...music. Rest was pretty crap to be honest. We love to go to hard rock everywhere we go, and have great memories, but this one... noMore

Date of visit: August 2020
Helpful?3  
Marian_Fitzgerald, General Manager at Hard Rock Cafe, responded to this reviewResponded 17 September 2020

Dear Guest. Thank you for your recent correspondence regarding your experience at the Hard Rock Cafe Lisbon. Your feedback is very valuable to us. Please be assured that we take your comments seriously and we will consider it for improvement. Our number one priority is...More

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Questions & Answers
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bethrosedavies
18 August 2019|
AnswerShow all 4 answers
Response from jose g | Reviewed this property |
No, they don’t accept reservations
0
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lisamc92
12 May 2019|
AnswerShow all 7 answers
Response from mellowkenny | Reviewed this property |
Mains will run you around £17/€19 average a dish, drinks can be a little more pricey than the local bars. I would advise booking, you could either phone or reserve a table online via Open Table, just search this with Hard... More
1
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James M
14 April 2019|
AnswerShow all 4 answers
Response from SquizyTaylor | Reviewed this property |
Sorry I took so long to answer, yes they do. I am not a beer drinker, luckily most bars have cider as an alternative now days.
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Frequently Asked Questions about Hard Rock Cafe

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5