I have been to Ume many times and left a happy person, but this late-summer evening in September I had such a bad experience that I will not return to Ume. The food was, as usual, fine - we wanted to order a white wine...and opted for a Pino Grigio that Ume normally does not have listed as a standard, but they have it 'in the cellar'. I already could smell that the wine turned bad, probably because of keeping it at a too high temperature. It turned into somewhat of a dessert wine, dried raisin-like smell. When I took a sip just in case, as expected, it tasted like a dead dried-in, shrunk old grape juice. The waitress admitted not to know wines (fine, can happen in a place like this) and asked the owner for advice, who maintained that this was typically what the wine should taste like. Conclusion: also the the owner does not know wines or simply did not want to give us a replacement. We opted for the house-wine but still had to pay for the bad bottle. The waitress felt very sorry having to give us the bad news, because the owner did not feel like to deliver the message personally. Ume's ownership violates same basic rules in any business: 'service is everything - especially when the food is average' and 'keeping customers is half the effort compared to winning one'. #neveragain@UmeMore