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I must admit we were a little bit disappointed. The food is good, it would be unfair to say it’s not. However, it is a bit… boring: while perfectly executed, there’s somehow no surprise in the plate, nothing that makes you think ‘wow, that’s really...good!’.
For well executed traditional food, that’s a good address; but if you want surprises in your plate, there might be other places to try in Lucerne.
Service is friendly and efficient, however there was 1h15 minutes between the moment we arrive and the moment our starters were served, which I think is too long.More
Date of visit: October 2020
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 7 November 2020
Thank you for your review and for your honest feedback! We are pleased that you had an overall good evening at our restaurant but we are sorry to hear that our offer did not meet your expectations. We hope that we can nonetheless welcome you...More
It is a very busy centrally located hotel with a restaurant on the lake/river. We were there at lunch and it was at near capacity and found the service to be painfully slow and when the food did arrive, it wasn't that special - very...average pasta/tomato/courgette lacking taste/seasoning. I can complete see why it is so busy, but wouldn't go back - am sure they are many places in the centre of Lucerne with better foodMore
Date of visit: August 2020
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 28 August 2020
Thank you for your review and for sharing your experiences! We are glad that you enjoyed the location of our restaurant. We regret however to hear that the food and the service did not meet your expectations. We wish you all the best and hope...More
I had the pleasure to book a table at the restaurant and I had been given a table on the terrace overlooking the Reuss and overlooking the Kapellbrücke.
The scenery is simply breathtaking.
The service given by the waitresses and waitress is discreet yet very...attentive.
The food is of an absolute high level and it is terrific.
I took as a starter the burrata owoth salad and everything was very fresh. As a main course I opted for the "stroganoff" fillet and the meat chunks could melt only at the touch of the tongue. They were really tender and cooked at perfection. The only cons and concern on this dish, from an Italian point of view, were the tagliatelle served with the fillet.
As a dessert, I took and opted for the rasperrry variation and was simply amazing; the ingredients and the variations were simply really good.
To end the lunch the usual espresso and was gifted with two chocolate dragées.
The culinary experience was simply first class.
I think it is strongly advised to nook a table if during spring summer and early autumn yiu wanna experience the terrace.
Date of visit: June 2020
Balances, Owner at Restaurant Balances, responded to this reviewResponded 25 June 2020
Thank you so much for your wonderful review! We are truly delighted that you had a great time at our restaurant and enjoyed both the scenery and the service. We would be very happy to soon welcome you again with us.
We stoped in at this popular bar for a drink and had to sit at the bar. We were fortunate enough to have Louis as our bartender. He is a very nice, caring and fun young man who also mixes a mean Cosmo. We had...planned on haveing 1 and wound up having 2. We also made reservations for dinner the next night and ate at a window table in the bar. Louis was not only our bartender but waited as well. In adition to the servie the meal was great and the view of the river lovely and peaceful.More
Date of visit: March 2020
Balances, Accounting / Finance at Restaurant Balances, responded to this reviewResponded 5 March 2020
We thank you very much for your outstanding review and your kind comments, we will most certainly pass them on to Louis! We are delighted that you enjoyed the first evening at the bar a lot and that you came back for dinner. We would...More
try to get a table at the window side, you have a magnificent view on the River " Reuss" and part of the old town.
the restaurant has very good food and an excellent choice of wines, preorder is very recommended. Besides the restaurant is...a very nice bar, open the whole day with nice drinks or coffee and snacks. In summer the terrasse is very recommended, also a must to preorder.More
Date of visit: December 2019
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 16 January 2020
Thank you for your very good rating! We are pleased that you especially enjoyed the views from our restaurant and that you had a pleasant time overall. We would be happy to soon welcome you again.