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Ratings and reviews

Travellers' Choice Best of the Best
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$43 - US$174
CUISINES
Swiss, European, Central European
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about

MICHELIN Guide's Point of View

The basement (with a separate entrance) combines a welcoming restaurant, bar and lounge. This trendy venue offers contemporary cuisine and friendly ser...
Read more on MICHELIN Guide
The MICHELIN Plate: Good cooking
Comfortable restaurant
Reviews (803)
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346 results
Traveller rating
247
77
14
6
2
Traveller type
Time of year
LanguageEnglish
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Traveller rating
247
77
14
6
2
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All reviews salmon steak salad the river jesuit church course menu wonderful food fine dining excellent meal service was impeccable wine list old town tap water balanced terrace switzerland reuss
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Reviewed 4 January 2021

My husband and I stayed 3 nights and ate every night in the restaurant we we totally enjoyed the atmosphere staff and food.

Review collected in partnership with this restaurant
Date of visit: January 2021
Helpful?
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 11 January 2021

Thank you very much for this fantastic rating! We are ver happy that you also enjoyed our restaurant as part of your stay. Come visit us soon again, we look forward to it.

Reviewed 4 November 2020

I must admit we were a little bit disappointed. The food is good, it would be unfair to say it’s not. However, it is a bit… boring: while perfectly executed, there’s somehow no surprise in the plate, nothing that makes you think ‘wow, that’s really...good!’. For well executed traditional food, that’s a good address; but if you want surprises in your plate, there might be other places to try in Lucerne. Service is friendly and efficient, however there was 1h15 minutes between the moment we arrive and the moment our starters were served, which I think is too long.More

Date of visit: October 2020
Helpful?
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 7 November 2020

Thank you for your review and for your honest feedback! We are pleased that you had an overall good evening at our restaurant but we are sorry to hear that our offer did not meet your expectations. We hope that we can nonetheless welcome you...More

Reviewed 25 August 2020

It is a very busy centrally located hotel with a restaurant on the lake/river. We were there at lunch and it was at near capacity and found the service to be painfully slow and when the food did arrive, it wasn't that special - very...average pasta/tomato/courgette lacking taste/seasoning. I can complete see why it is so busy, but wouldn't go back - am sure they are many places in the centre of Lucerne with better foodMore

Date of visit: August 2020
Helpful?
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 28 August 2020

Thank you for your review and for sharing your experiences! We are glad that you enjoyed the location of our restaurant. We regret however to hear that the food and the service did not meet your expectations. We wish you all the best and hope...More

Reviewed 28 July 2020 via mobile

Excellent food, wine and service. It’s pricey but worthy of a Michelin star. The location is stellar too.

Date of visit: July 2020
Helpful?
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 31 July 2020

Thank you so much for your fantastic review! We are delighted that you fully enjoyed our restaurant. Come visit us soon again, we look forward to it.

Reviewed 21 June 2020 via mobile

I had the pleasure to book a table at the restaurant and I had been given a table on the terrace overlooking the Reuss and overlooking the Kapellbrücke. The scenery is simply breathtaking. The service given by the waitresses and waitress is discreet yet very...attentive. The food is of an absolute high level and it is terrific. I took as a starter the burrata owoth salad and everything was very fresh. As a main course I opted for the "stroganoff" fillet and the meat chunks could melt only at the touch of the tongue. They were really tender and cooked at perfection. The only cons and concern on this dish, from an Italian point of view, were the tagliatelle served with the fillet. As a dessert, I took and opted for the rasperrry variation and was simply amazing; the ingredients and the variations were simply really good. To end the lunch the usual espresso and was gifted with two chocolate dragées. The culinary experience was simply first class. I think it is strongly advised to nook a table if during spring summer and early autumn yiu wanna experience the terrace. Strongly recommended.More

Date of visit: June 2020
Helpful?2  
Balances, Owner at Restaurant Balances, responded to this reviewResponded 25 June 2020

Thank you so much for your wonderful review! We are truly delighted that you had a great time at our restaurant and enjoyed both the scenery and the service. We would be very happy to soon welcome you again with us.

Reviewed 4 March 2020

We stoped in at this popular bar for a drink and had to sit at the bar. We were fortunate enough to have Louis as our bartender. He is a very nice, caring and fun young man who also mixes a mean Cosmo. We had...planned on haveing 1 and wound up having 2. We also made reservations for dinner the next night and ate at a window table in the bar. Louis was not only our bartender but waited as well. In adition to the servie the meal was great and the view of the river lovely and peaceful.More

Date of visit: March 2020
Helpful?1  
Balances, Accounting / Finance at Restaurant Balances, responded to this reviewResponded 5 March 2020

We thank you very much for your outstanding review and your kind comments, we will most certainly pass them on to Louis! We are delighted that you enjoyed the first evening at the bar a lot and that you came back for dinner. We would...More

Reviewed 11 February 2020

Cocktails and food fantastic - surprise amouse bouche, which I just loved! It does get busy so it is best to book.

Date of visit: January 2020
Helpful?
Balances, Accounting / Finance at Restaurant Balances, responded to this reviewResponded 15 February 2020

Many thanks for this fantastic review! We are very pleased that you fully enjoyed dining at our restaurant. Come visit us soon again, we look forward to it.

Reviewed 16 January 2020

The view on the patio is truly amazing and the food is top notch, the service is first-rate. Don't forget to make reservations.

Date of visit: July 2019
Helpful?1  
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 23 January 2020

Thank you very much for your excellent rating and for recommending our restaurant! We are very happy that you enjoyed your time at the Balances and we hope to soon welcome you again.

Reviewed 8 January 2020

try to get a table at the window side, you have a magnificent view on the River " Reuss" and part of the old town. the restaurant has very good food and an excellent choice of wines, preorder is very recommended. Besides the restaurant is...a very nice bar, open the whole day with nice drinks or coffee and snacks. In summer the terrasse is very recommended, also a must to preorder.More

Date of visit: December 2019
Helpful?
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 16 January 2020

Thank you for your very good rating! We are pleased that you especially enjoyed the views from our restaurant and that you had a pleasant time overall. We would be happy to soon welcome you again.

Reviewed 6 November 2019

Location was great on a nice autumn day. Food good; service was poor/average, but still worth it for the ambience if you are not in a hurry.

Date of visit: October 2019
Helpful?
Balances, Guest Relations Manager at Restaurant Balances, responded to this reviewResponded 18 November 2019

Thank you for your good review! We are pleased that had a pleasant time at our restaurant and appreciated in particular the location. We would be happy to welcome you again in the near future.

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Questions & Answers
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Jane F
17 November 2019|
Answer
Response from pitpatusa | Reviewed this property |
I have no idea. As it is in Switzerland, I doubt that it celebrates Thanksgiving, an American tradition.
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B8646OQ_
18 September 2019|
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Response from Gerardo L | Reviewed this property |
Hi!, not sure is pet friendly, though the do have terrace to eat. I suggesto to ask directly to the Hotel!
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rhoades999
4 July 2018|
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Response from Anders H | Reviewed this property |
Yes
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