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Hard Rock Cafe

) #54 of 3,090 Restaurants in Hamburg €€ - €€€ American, ,
Brucke 5 | Bei den St. Pauli, 20359 Hamburg, Germany
+49 40 30068480
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Overview
  • Excellent39%
  • Very good35%
  • Average16%
  • Poor5%
  • Terrible5%
Travellers talk about
“burger” (48 reviews)
“fajitas” (5 reviews)
“fries” (8 reviews)
Closed Now
All hours
CUISINES
American, Bar, Central American, Grill, Vegetarian Friendly
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Brucke 5 | Bei den St. Pauli, 20359 Hamburg, Germany
All Details
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Reviews (1,171)
Traveller rating
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1 - 10 of 303 reviews

Reviewed 1 week ago via mobile

We visited for a late lunch last Sunday afternoon & was disappointed overall! We went to the open air top floor with a great view of the harbour. As expected, the prices were steep but accepted this due to the location & brand. To be...More

Thank russellturner
Hard_Rock_Cafe_HH, Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Hi Russell! Thank you so much for your visit and honest opinion. Every feedback is very valuable for us. First of all, we would like to make a compliment about the photo because it's very nice! Is it your wife? :) Thank you for appreciating...More

Reviewed 1 week ago

What we liked best was the view from the deck. Wow! We enjoyed an appetizer platter and drinks along with a nice conversation from some locals. They have blankets to get the chill off. We had a really nice evening.More

Thank pinn
Hard_Rock_Cafe_HH, Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Hello Pinn! Thank you so much for your visit and positive opinion. So great to hear you enjoyed our beautiful view - it's stunning huh? We would like to thank you also for appreciating our food and drinks. Maybe in the future you will try...More

Reviewed 2 weeks ago via mobile

Arrives at around 10pm for a drink in the trerrace, sat there for 25 minutes. No menu, no acknowledgement from staff and no service. Went to the bar and was told table service only. The two waiters were just bumbling around without a care in...More

Thank Ryan W
Hard_Rock_Cafe_HH, Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hello Ryan, please take our sincere apologies for this situation. Thank you for your opinion and description of what you were not happy with. We would like to say, that it is not our typical behavior. We're deeply sorry, that the service did not live...More

Reviewed 2 weeks ago

Very slow service - we had to wait for a service that only came when we asked for it Food was cold and unserius served without a smile / enjoy your meal etc No Party-mood among the staff as usual in other Hard Rock Cafes...More

Thank msn5800
Hard_Rock_Cafe_HH, Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Hello! Thank you very much for your feedback and description of what you were not happy with. Please accept our sincerest apologies that the service did not live up to your expectations or to our usual high standards. Specific notes have been passed on to...More

Reviewed 3 weeks ago

I figured that the Hard Rock in Hamburg would have a great amount of Beatles momentos, so I slipped in for a beer and a look around. Overall, I have seen better collections in other cities but there were some interesting signed guitars and pictures...More

Thank CFEIII
Hard_Rock_Cafe_HH, Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hello CFEIII, thank you so much for your interesting opinion. It's so great to hear that you think of our Hard Rock Cafe as a place worth to visit! :) Also, many thanks for describing our memorabilia so thoroughly. As a one big Hard Rock...More

Reviewed 4 weeks ago

We were both craving more than just a hotdog for lunch, so popped in to bask in the air conditioning, enjoy the 90s britpop blaring, and indulge in two oozing BBQ drenched pulled pork burgers with garlic fries and a large dark ale. Love that...More

Thank Pinkneonmartini
Hard_Rock_Cafe_HH, Kierownik at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hello! Thank you very much for visiting us and leaving such a good review:) We are happy to hear that your experience with us was worth 5 stars. We can definitely say that popping in to our Hard Rock was a good choice for your...More

Reviewed 4 weeks ago via mobile

We are an English couple, all staff spoke great English, very friendly and helpful when asking questions about local things in Hamburg! Good was brilliant as always as all hard rocks!More

Thank Jack M
Hard_Rock_Cafe_HH, Kierownik at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hello Jack! Thank you for your kind words. We're so glad that you and your love spent a great time with us! ;) It made our day to know that you enjoyed your visit, our helpful staff and food! <3 We can't wait to welcome...More

Reviewed 4 weeks ago

Popped in for hubby to get another t-shirt and as it was early lunch time thought we'd stay and eat as usually it's so busy you can't get a seat without a long wait. I'm not a great burger fan, but this was delicious, if...More

2  Thank Bluerhinodoris
Hard_Rock_Cafe_HH, Kierownik at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hi Bluerhinodoris! Thank you so much for your honest feedback. Every suggestion is a great opportunity to learn and upgrade our service. That's why your opinion hangs in a place visible for our employees! We're very lucky that you choose our Rock Shop - hope...More

Reviewed 17 June 2017 via mobile

Great customer service even with the crowds. Fast service. Food quality excellent. We went for a quick lunch with 2 kids. The selection at the Shop was good also.

Thank gbruiz1
Hard_Rock_Cafe_HH, Leiter Öffentlichkeitsarbeit at Hard Rock Cafe, responded to this reviewResponded 5 weeks ago

Hello gbruiz1, we feel honored by your kind words! Hope to see you again soon! Your Hard Rock Cafe Hamburg Team

Reviewed 16 June 2017 via mobile

I'm not a Hard Rock fan but I went in because of my friend's are their fans. It's a vibrant restaurant and we were greeted cheerfully by their waiters. We walked around the restaurant and even went up to their roof to have a good...More

Thank Priscilla P
Hard_Rock_Cafe_HH, Kierownik at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Hello Priscilla! We would like to thank you so much for your honest and positive feedback! Your words ale more than important for us because like you said: you aren't a Hard Rock fan - maybe you're now?:) Thank you for being with us and...More

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Questions & Answers
ChrisDapolito
14 June 2017|
Answer Show all 12 answers
Response from Steph S | Reviewed this property |
There were spaces outside but it seemed limited Lots of train links close by
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$13 - US$39
Cuisine
American, Bar, Central American, Grill, Vegetarian Friendly
Meals
Lunch, Dinner, After-hours, Drinks
Restaurant features
Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi
Good for
Special Occasion Dining, Groups, Bar Scene, Kids, View, Child-friendly
Open Hours
Sunday
12:00 - 00:00
Monday
12:00 - 00:00
Tuesday
12:00 - 00:00
Wednesday
12:00 - 00:00
Thursday
12:00 - 00:00
Friday
12:00 - 01:00
Saturday
12:00 - 01:00
Location and Contact Information
  • Address: Brucke 5 | Bei den St. Pauli, 20359 Hamburg, Germany
  • Location: Europe  >  Germany  >  Hamburg
  • Phone Number: +49 40 30068480
  • E-mail
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