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Lower Ground Festival Place, Basingstoke RG21 7BB, England
+44 1256 358898
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  • Excellent44%
  • Very good30%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“nachos” (20 reviews)
“pudding” (17 reviews)
Open Now
10:00 - 23:00 Hours
American, Barbecue, British, Vegetarian Friendly, Vegan Options, Gluten Free Options
€€ - €€€
Lower Ground Festival Place, Basingstoke RG21 7BB, England
All Details
Write a ReviewReviews (723)
Traveller rating
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1 - 10 of 720 reviews

Reviewed yesterday via mobile

Five friends came to Basingstoke from Reading for lunch. Two had looked on line and chose salmon, but today was the first day of a new menu and salmon was not included. However after a quick word two salmon meals were produced. Well done Coal....More

Thank Janet F
Reviewed 4 days ago

although I enjoyed my meal the only problem I had was with the dessert , I asked for the Belgium waffle with ice cream and strawberries , the waffle was very dry and there was no strawberries , this was resolved by giving us banana's...More

Thank dbailey465
Reviewed 5 days ago

Went to Coal for early evening meal and as ever service and food excellent; love to eat here as the atmosphere is warm and welcoming by the staff; thank you to Simone who served us this evening for you friendly bubbly service and taking care...More

Thank j0j0sparkle
Reviewed 5 days ago via mobile

I had the nachos to start followed by beef brisket...lush! We were served by the lovely Simona, who was prompt, polite and positive. Thanks Simona!

Thank Nathaniel P
A TripAdvisor Member
Reviewed 1 week ago via mobile

Food was fantastic today, the fishcake was very moist and tasty, my daughter enjoyed the fire stick steak was perfect, Mac & cheese perfect, both meals very tasty, service very good and quick, lovely lunch! RecommendMore

Thank A TripAdvisor Member
CoalCustomerService, Manager at Coal, responded to this reviewResponded 6 days ago

Thank You for your custom, 😁 We are glad that you enjoyed your meal with us. If you thought they were good on this visit, wait until next time, our new menu launches next week and the firesticks and the mac cheese have both been...More

Reviewed 1 week ago via mobile

Can't recommend coal enough- we have eaten out in basingstoke a lot but always overlooked coal, however will definitely be visiting again. The menu was so varied we struggled to choose, but opted for the stuffed flatbreads, haloumi fajitas and Philly cheesesteak sandwich. The food...More

Thank Joe H
CoalCustomerService, Manager at Coal, responded to this reviewResponded 6 days ago

Hi Joe, We love all our customers to have a great, especially when it's their 1st visit. Thank You for leaving us such a lovely review. We hope to see you become one of our regulars, be sure to visit our website to keep up...More

Reviewed 1 week ago

Regularly visit Coal for lunch with work colleagues. The food is reliably excellent, the atmosphere is relaxing, and the staff are always welcoming and very helpful. In particular, Louise is fantastic. She is super-efficient, patient, and is always very warm and friendly. Highly recommend both...More

Thank OscarCharlieSix
CoalCustomerService, Manager at Coal, responded to this reviewResponded 6 days ago

Hi Wow, Thank You. We love Louise too, we will make sure to pass on your review to her. Some great new dishes for you try, coming onto our new menu next week. Hope to see you and your colleagues soon for lunch. 🍽 The...More

Reviewed 1 week ago via mobile

Lovely midweek lunch with very friendly waitress Louise, she was incredibly helpful. Will come again!More

Thank Anne S
CoalCustomerService, Manager at Coal, responded to this reviewResponded 6 days ago

Hi Anne, Louise will be delighted to hear that she made a difference to your visit. 😊 We have some new dishes coming on our new lunch menu, next week, so hope you will be fitting in another midweek lunch soon. 📆 Best Wishes The...More

Reviewed 2 weeks ago

We went around 1.30pm on a Sunday. We had to fillet steaks. The food was quite good infairness, but I there are some issues. 1) This must be one of the most expensive fillets steaks ever served in a chain. Nearly £25 per steak. The...More

Thank Martin S
CoalCustomerService, Manager at Coal, responded to this reviewResponded 6 days ago

Dear Martin, Thank you for taking the time to leave us your feedback. Sadly the price of fillet has risen considerably over the last few years, we do value check our menu against our competitors and this price is reflective of others in our area....More

Reviewed 2 weeks ago via mobile

Turned up without a reservation and was shown to a vacant table, ordered drinks and then our food. We all decided to go for Steak and we were not disappointed, food was hot, cooked to perfection and we all finished our meals. To full for...More

Thank jj1955_10
CoalCustomerService, Manager at Coal, responded to this reviewResponded 6 days ago

Hi 👋🏻 Thank You for your feedback. Our chefs 👨‍🍳👨‍🍳👨‍🍳 cook a mean steak. Although they are not hidden away in our open kitchen, it's always nice for them to get a little of the limelight in a special review like this ! We have...More

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Ask a question
Questions & Answers
Shiva G
13 May 2017|
Response from Janette B | Reviewed this property |
you will need room contact Coal as I am not sure
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Brunch, After-hours
Restaurant features
Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Accepts Credit Cards
Good for
Bar Scene, Child-friendly, Special Occasion Dining, Kids, Groups
Open Hours
10:00 - 22:30
10:00 - 23:00
10:00 - 23:00
10:00 - 23:00
10:00 - 23:00
10:00 - 23:00
10:00 - 23:00
Location and Contact Information
  • Address: Lower Ground Festival Place, Basingstoke RG21 7BB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Basingstoke
  • Phone Number: +44 1256 358898
  • E-mail
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