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Urban Cafe

at Sofitel London Gatwick | North Terminal, Gatwick Airport, Crawley RH6 0PH, England
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  • Excellent48%
  • Very good25%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“creme brulee” (5 reviews)
“honey chicken” (2 reviews)
Closed Now
European, British, International, Vegetarian Friendly, Gluten Free Options, Vegan Options
€€ - €€€
at Sofitel London Gatwick | North Terminal, Gatwick Airport, Crawley RH6 0PH, England
All Details
Write a ReviewReviews (150)
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1 - 10 of 147 reviews

Reviewed 6 days ago via mobile

Waited 45 minutes to be seated using a buzzer system. This was acceptable as we hadn’t booked. Once in, food and drinks were lovely. Shame about the service. Long wait for our order to be taken. We had to ask for the dessert menu; if...More

Thank Physiophreak
Reviewed 1 week ago via mobile

Chose here as it was a little more casual with 2 children in tow. The 7 of us were seen to promptly and we had a wonderful waiter called Marius. Food was really good, even my dad loved it and he normally complains a lot...More

Thank Kyla0034
Reviewed 4 weeks ago

Not able to book but wait time was short and we didn't get a chance to order drinks in the bar. Food OK and plentiful and staff friendly and helpful. Somewhat noisy though. Prices are top end(ish) so be prepared.

Thank TimB1954
Reviewed 5 weeks ago

You cant book for a table here so its first come first served but if they're busy they provide you with a pager whilst you go and have a drink in the bar. Once a table becomes available for you, your pager buzzes to let...More

1  Thank Pinklady9
Reviewed 12 September 2018

Just had Dinner here, I fully understand the Drink pricing in Airport Hotels. BUT this one really pushes the limit ! Service very slow, staff not motivated, food eventually arrived. It was OK. Asked for the bill, wow ! Carefully checked, asked for a drinks...More

Thank Peter F
Reviewed 31 August 2018

No worries here, we had a very friendly waiter who took our order and delivered sandwiches and drinks to our table in a very short time. The ham sandwich comes highly recommended.

Thank jaysee03
Reviewed 28 August 2018

Three of us ate here, the service was good, we had a young trainee waitress who was polite and friendly (Alia) i think her name was. We had pizza, Salad and Creme Brulee, which was lovely.

Thank Fiona C
Reviewed 16 August 2018 via mobile

Lovely food (green curry and Jamaican beef were delicious!) and very attentive service from Istvan, Jagan and Alia. Couldn't have had a better start to the holiday!

Thank Gavin N
Reviewed 14 August 2018

My friend and I ate at La Terrasse Bar and Lounge. I ordered the linguine cacciatore and she ordered chips and salad. My linguine came with tomatoes, basil, and artichokes. The tomatoes were okay - small cherry tomatoes. The artichokes tasted of the tinned cans...More

Thank Tandy W
Reviewed 11 August 2018

Staff are simply appalling uncaring, unable to explain their practices. No opportunity to book a table and no information about busy hours, makes things extremely difficult to plan evening. Unclear guidance about waiting time is simply unacceptable.

Thank 171easytraveller
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Ask a question
Questions & Answers
4 May 2017|
Response from RichardJurd |
No- you must turn up - if they are full up they give you an alarm which beeps when your table is ready
21 September 2016|
AnswerShow all 2 answers
Response from Richard J | Reviewed this property |
We have arrived late twice without booking no problem. Urban cafe looks very much like a drop in sort of place for the harassed traveller to unwind in. There are other restaurants in hotel all look good but never been don't... More
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Brunch
Restaurant features
Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Kids
Open Hours
16:00 - 23:30
16:00 - 23:30
16:00 - 23:30
16:00 - 23:30
16:00 - 23:30
16:00 - 23:30
16:00 - 23:30
Location and Contact Information
  • Address: at Sofitel London Gatwick | North Terminal, Gatwick Airport, Crawley RH6 0PH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley
  • This restaurant is at Gatwick Airport
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