We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Urban Cafe

at Sofitel London Gatwick | North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Website
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent49%
  • Very good25%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“creme brulee” (5 reviews)
“green curry” (3 reviews)
Closed Now
Hours
CUISINES
European, British, International, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
€€ - €€€
RATINGS
Food
Service
Value
Atmosphere
LOCATION
at Sofitel London Gatwick | North Terminal, Gatwick Airport, Crawley RH6 0PH, England
All Details
Write a ReviewReviews (155)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 152 reviews

Reviewed 2 days ago via mobile

Read other reviews and panicked about being busy so went down at 5pm and there was no wait for a table. Park and fly dinner package was outstanding food, 2 course meal. Service was perfectly timed. By far one of the nicest meals I have...More

Date of visit: December 2018
Thank loraink2014
Reviewed 3 days ago via mobile

For a menu that is below par for a pub the service is very slow and food mediocre. Pitty that options for the North Terminal are so limited.

Date of visit: December 2018
Thank Dparody
Reviewed 2 weeks ago

The Urban Café in the Sofitel London Gatwick caught our eye with its slightly different and interesting looking menu. The food was particularly tasty and well presented and the price was mid range. If you’ve just arrived to stay at the hotel and you’re too...More

Date of visit: November 2018
Thank Clive G
Reviewed 4 weeks ago

Excellent menu and good food. Staff were very quick and polite. Nice relaxed atmosphere to dine in before going to bed.

Date of visit: November 2018
Thank Departure48415836681
Reviewed 20 October 2018

Lovely meal, quite sort of basic fayre but good and wholesome and the service was excellent (My wife had scratched her hand - the waitress noticed and went to the trouble of going to find a plaster for her)

Date of visit: October 2018
Thank dekka57
Reviewed 14 October 2018 via mobile

Waited 45 minutes to be seated using a buzzer system. This was acceptable as we hadn’t booked. Once in, food and drinks were lovely. Shame about the service. Long wait for our order to be taken. We had to ask for the dessert menu; if...More

Date of visit: October 2018
Thank Physiophreak
Reviewed 14 October 2018 via mobile

Chose here as it was a little more casual with 2 children in tow. The 7 of us were seen to promptly and we had a wonderful waiter called Marius. Food was really good, even my dad loved it and he normally complains a lot...More

Date of visit: October 2018
Thank Kyla0034
Reviewed 19 September 2018

Not able to book but wait time was short and we didn't get a chance to order drinks in the bar. Food OK and plentiful and staff friendly and helpful. Somewhat noisy though. Prices are top end(ish) so be prepared.

Date of visit: September 2018
Thank TimB1954
Reviewed 15 September 2018

You cant book for a table here so its first come first served but if they're busy they provide you with a pager whilst you go and have a drink in the bar. Once a table becomes available for you, your pager buzzes to let...More

Date of visit: September 2018
1  Thank Pinklady9
Reviewed 12 September 2018

Just had Dinner here, I fully understand the Drink pricing in Airport Hotels. BUT this one really pushes the limit ! Service very slow, staff not motivated, food eventually arrived. It was OK. Asked for the bill, wow ! Carefully checked, asked for a drinks...More

Date of visit: September 2018
Thank Peter F
Nearby
Nearby HotelsSee all 29 hotels in Crawley
Sofitel London Gatwick
9,288 reviews
.02 km away
Premier Inn London Gatwick Airport (North Terminal) Hotel
13,912 reviews
.10 km away
Hampton by Hilton London Gatwick Airport
3,397 reviews
.29 km away
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
4,126 reviews
.34 km away
Nearby Restaurants
Italian Pizzas Ltd
33 reviews
.10 km away
La Brasserie at the Sofitel London Gatwick
670 reviews
.02 km away
Thyme Restaurant
344 reviews
.10 km away
Wagamama - Gatwick North
417 reviews
.37 km away
Nearby Attractions
Club Aspire Lounge Gatwick
832 reviews
.33 km away
Clubrooms - Gatwick South
159 reviews
.95 km away
Clubrooms - Gatwick North
121 reviews
.37 km away
Archway Theatre Horley
34 reviews
1.17 km away
Ask a question
Questions & Answers
barbmarsland
4 May 2017|
Answer
Response from RichardJurd |
No- you must turn up - if they are full up they give you an alarm which beeps when your table is ready
1
Vote
Dencroft
21 September 2016|
AnswerShow all 2 answers
Response from Richard J | Reviewed this property |
We have arrived late twice without booking no problem. Urban cafe looks very much like a drop in sort of place for the harassed traveller to unwind in. There are other restaurants in hotel all look good but never been don't... More
1
Vote
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch
Restaurant features
Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Highchairs Available, Free Wifi
Good for
Kids, Child-friendly
Open Hours
Sunday
16:00 - 23:30
Monday
16:00 - 23:30
Tuesday
16:00 - 23:30
Wednesday
16:00 - 23:30
Thursday
16:00 - 23:30
Friday
16:00 - 23:30
Saturday
16:00 - 23:30
Location and Contact Information
  • Address: at Sofitel London Gatwick | North Terminal, Gatwick Airport, Crawley RH6 0PH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley
  • This restaurant is at Gatwick Airport
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing