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Vincenzo Grill House

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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
US$10 - US$28
CUISINES
Italian, Pizza, Mediterranean, Healthy, Wine Bar
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 16/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Vincenzo Grill House
Updated 16/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (887)
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Reviewed 1 week ago

I have not experienced such a poor service in so long. In place like this with their prices, they should treat you like kings and queens. Instead everyone is ignoring you, you have to ask for everything and when we wanted to get the bill...we actually stood up and went to paid ourselves. It was extremely quiet lunch with maybe three or four other tables taken with about seven staff members who were too busy chatting away. We sat right next to the waiter station so we heard it all. While waiting and waiting and waiting and then waiting some more. No check back on the food (which was horrible) I had to wave the waitress over to get a second drink. I absolutely hate to wave at waiters as it's rude. But I'd be waiting for my drink till now otherwise. The food is overpriced but ok it looked like a fancy restaurant so what the hell let's treat ourselves. Except it's really not fancy. We had a pizza which was basically soggy dough with three pieces of mozzarella on it. The sauce was diluted with water. No taste, just wet bread. I'm surprised you're still in business (you shouldn't be) with staff like that, prices so high and inedible food. Go eat take away you will get much better food and better treatment.More

Date of visit: May 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 weeks ago via mobile

We visited here today with our 2 year old and we’re extremely disappointed with the food. I ordered plain macaroni with no sauce for my child. It arrived in what could only be described as a tiny bowl, the same size as a saucer. I...had a starter portion of chicken wings, which were fine. Very spicy which was fine for me. The blue cheese sauce/jelly like mayo was vile. My husband had a chicken Kiev which was nice. The veg and mashed potatoes were thrown on the plate, no presentation, and were tasteless. However, it was the bill at the end that really infuriated me. The small bowl of plain pasta (picture attached) cost €9!!! I queried it with the lady at the till and she said, that’s the price. I spoke to the manager and asked how could they justify charging €9 for a tiny bowl of pasta. He basically said, that was the price, there’s nothing he could do about it and walked away laughing. It was incredibly rude, to not even listen and to belittle a query from a paying customer. The other items were at an ok price point, no complaints there but the quality of the food must match the price, which it didn’t. We won’t be returning.More

Date of visit: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 June 2022 via mobile

Arrived here at 2.25pm today, got seated & placed our order at 2.35pm. 30 minutes later we were still waiting when the waiter told us it would be a bit longer, 5 minutes later I told the waiter to cancel the order as we had...an appointment & could wait no longer, he apologised & told us that they have no pizza chef to cook our order then he proceeded to get the manager who seemed to think that it wasn't a big deal & that he would cook the pizzas himself, we again explained that we were now under pressure as we had an appointment to attend to, never, ever have I seen customers treated with such disrespect! We went to our appointment then went to DOH Pizzas across the road from here, the pizzas at DOH are unreal & the service was excellent, so thank you Vinzenos, you actually did us a favour!More

Date of visit: June 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 June 2022

It was another big celebration we had I this restaurant . There's a great atmosphere created by the lovely staff and the food as always was and is amazing . All our guests were happy to find something in their taste pallet fron the menu.... This will definitely not be the last celebration we have here in this lovely restaurant . The biggest thank you to the manager Florian Borowicz for taking care of us and making us feel welcome. Thank you again IwonaMore

Date of visit: May 2022
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Reviewed 7 May 2022

We got a takeaway from here. Three of us got carbonara which was cold and tasteless. The sauce was grey. I got a “chicken kiev” which was burnt and absolutely no taste of garlic. It was also extremely dry. None of us could eat it,...we wont be eating from here again.More

Date of visit: May 2022
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 May 2022 via mobile

We just had a delicious meal in vincenzo grill. A shared starter of chicken wings which were very enjoyable and enough to share . My hubby had an Hawaian pizza which had smoked ham and was much enjoyed. I had sea bass which was fabulous....The atmosphere was relaxed and staff very friendly. Tha cost was €64.60 which also included a pint of larger and 2 bottles of largerMore

Date of visit: May 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 March 2022

Sitting here on Mother's Day eating something I didn't want to eat because Vincenzos have, AGAIN, messed up our order. I ordered pasta in tomato sauce, I got macaroni cheese. While I appreciate it has been a very busy day, and I arrived in 15...minutes after the time we were told our food would be ready, I still had to wait a good 10 minutes. The food, when we got it, was luke warm. The food is lovely as are the staff, but we had stopped going to Vincenzos because they mixed up so many of our orders. Sadly, I won't be returning soon.More

Date of visit: March 2022
Helpful?
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Reviewed 27 February 2022

First visit back in a few years, venue and location are still top notch and the ambience in the restaurants is lovely. Waiting staff were friendly and looked after us well, not so sure about the two guys walking around in grey suits who were...obviously managers, one of them needs to take lessons in how to deal with clients, we (5 of us) just sat down and within a minute asked us if we were ready to order, which clearly we weren’t, amazingly he didn’t hide the fact that he wasn’t impressed we weren’t ready to order! The main issue on the night was the food, which was always good here and has gone downhill badly, Pizza should not have all toppings (including sauce) slide off when you pick up a slice, chips were just passable and the fajita was poor – BTW any fajita I have had, generally has some cheese as an option to add. In summary, great venue and location, but let down by the food and a bad uniformed manager….More

Date of visit: February 2022
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 February 2022

Booked a table for 6.30 p.m. for my partner and I for Valentine's night. I booked though their website, and then emailed the restaurant to confirm, but did not get a reply. I eventually got a reply when I emailed the George Hotel itself to...confirm same. The website said that a Value menu was available until 7 pm on Mondays (early-bird), so I also asked the hotel to confirm that this would be available for our booking on Valentine's night - I was told it would certainly be. When we arrived, needless to say, there was no value menu available, and the waiter didn't seem too interested. I assume they didn't have the value menu on Valentine's evening as the wanted to make a killing on a busy night - the usual story... The food was good, to be fair. My partner had soup, but the bread didn't come with it, and when we asked about it, he didn't seem to know if it should be there? For mains, we ordered extra chips, which didn't arrive so we had to ask for them, with a delay. My pork dish was nice, but needed sauce as it was a bit dry and lacking in flavour. No veg come with the pork dish, just a mushroom sliced in half and 2 onion rings, and some chips. The waiter apologized profusely for the delay with the chips, which was appreciated, of course. At the end of the meal he offered us drinks the next time we came to the hotel, which was a lovely thought, but it would have been more appropriate to fix the situation there and then by knocking off the drink on the bill that night. I also ordered a second pint of Guinness, which never arrived, and I didn't bother asking for it again. It wasn't a bad experience, but the very misleading info related to the early bird menu meant we spent €85 for what should have been a value menu for €29 each - and the generally sloppy waiting left us both wantingMore

Date of visit: February 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 February 2022

Tasty cocktails,good vegan options and staff were amazing. Great spot for groups too! Will definitely be back again.

Date of visit: February 2022
Helpful?
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Reviewed 31 January 2022

Upon entry we were greeted by a manager and I must say he was one moody rude man. This was on Friday 28th of January so for a manager in his position he should consider a career change. The young staff on the other hand...were a credit to the place. Really friendly. They saved the service experience on the night. I opted for the Red Thai Curry with chicken and the portion presented was more like a starter. The chicken content was brutal. We laughed as we counted 6 pieces diced. It must have been one tiny chicken breast they had at hand. You could only laugh. My wife had the Mac & Cheese burger. She was a little disappointed as there was no sauce on the burger, it was very dry and she asked for salad and she got none either. I really thought with the rating this restaurant had that we would have a good experience. If this is classed as a great place to dine then people should try and get out more or else the pandemic has made some people accept standards below what they should experience especially for the prices at this restaurant. Nice atmosphere due to the customers and waitresses and waiters but overall there are better restaurants in this city.More

Date of visit: January 2022
Helpful?4  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 January 2022

Good quality ingredients and culinary abilities. Perfect combination. Price is good considering the quality of the food.

Date of visit: January 2022
Helpful?
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Reviewed 19 December 2021

Second time to dine there. First time was excellent but second visit very disappointing. My calamari starter was overcooked and I returned my main dish of fish and chips as covered in salt which I cannot use due to heart condition. I had specifically asked...that nothing be put on my food. Our server was excellent and it was the chef’s fault not his. There were four of us in company and two others were also given main course which was not as asked for. Again the chef’s fault. Of the four myself and one other were not asked to show our COVID vaccination proof. On my previous visit I was not asked for proof of vaccination either. On my visit last night I complained to management as to why I was not asked to show proof of vaccination.More

Date of visit: December 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 December 2021 via mobile

The food was amazing. Fish was cooked perfectly and the best steak I have ever had. Very accommodating and service was good.

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 December 2021

Went for a 70th birthday and was very dissapointed, we had preplanned with staff over the phone to get the early bird which wasn't honored on the night and to bring non alcoholic wine for our friend, which the manager also made rude remarks about....The service was late some of us not getting our food until others were finished theirs, including eating the Thai Red curry out of 2 separate bowls. The food was good, everyone enjoyed it! An qpprox 400€ bill from our group, we were expecting our plans to be honored on the night and to be treated nicely by the manager, our waitress was lovely too!More

Date of visit: December 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Questions & Answers
Ask a question
JeffreyM2207
19 July 2018|
Answer
Response from Derry9 | Reviewed this property |
I don't serve anything...I'm a customer...Some non Italian food on the menu..but can't remember menu details....I'm not into much Italian food but had very enjoyable dinner
1
Vote
helenleigh2014
7 February 2017|
Answer
Response from Laruotagiraeritorna | Property representative |
Buona sera Helen , All most full but give us a call on 061460425 and we will be happy to take care of your booking , as we say in Italy impossible is done for miracle we are working in progress. Depend on time of you... More
1
Vote
EILISH F
24 January 2017|
AnswerShow all 3 answers
Response from Laruotagiraeritorna | Property representative |
Hi Elish Sorry to come back to you late , as I was in a week holiday. Certainly that we do gluten friendly . Our menu is designed to suit all dietary starting from your gluten free ; Vegan , Vegetarian . we do pizza... More
1
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Frequently Asked Questions about Vincenzo Grill House

Yes, Vincenzo Grill House offers takeaway services.

Yes, Vincenzo Grill House offers delivery services.

Yes, Vincenzo Grill House is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Vincenzo Grill House is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5