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What more can i say, the place is a shambles.
6€ for a pint of Guinness in a plastic cup is blasphemy. Was greeted by One fella working at the bar in the carpark, didnt realise i was at an underground event in prohibition new...york. Table soaking wet when we arrived, so thankfully my arse is wet. Very poor range of drink, if ya want any sort of spirits just go to lidls off licence instead. Food was appalling, seen better stuff in the bottom of the bin. Overall a terrible experience.More
Me and my wife were in Galway for holidays, and booked a sit for dinner inside, as outside it was raining, after a whole day passed at Aran islands.
Due to Covid we were warned we had to show our EU certificate to be allowed...entering and sit inside the restaurant ... no problem, me and my wife got both vaccinated (entire cicle).
Than we arrived at 8.15pm as agreed and... entering we were stopped because the app on mobile phone to check our EU certification was not reading our certificates, maybe due to some system problema.
The waiter checked entirely our certifications, and could assess that everything was fine, nevertheless after 5 minutes spent to try understanding why the app could not recognize them, told us we cannot be served.
So, we were invited to sit outside, because they had other clients to sit inside.
Guys, I know that government rules ask you to check covid certificates with this app... but you aee not requested to register it anywere... so you must be a little bit smarter: if you understand it is a problem of your app/system, you may rely on your direct chech of the document and let your customer sit and be served... like other restaurant did.
Sorry, too low customer oriented.More
Awful service. Ordered for as a group and took 40 mins. Got fish gougons instead of chicken. Terrible. People are allergic to fish so the fact the gave fish instead of chicken is dangerous. 40 mins for a ham and cheese, and they did it...wrong! Service is horrendous staff are rude. Just avoid! So many better places in Galway and this is one of the worstMore
Myself and my friends went to Monroe’s for drinks, we got 2 tables of 4. When we arrived at the tables we realised there was only 2 chairs on each table despite the tables being for 4 people. I went up to the supervisor, a...blonde girl, and asked her for 4 more chairs. When I went back down to our table, the table behind us had taken 1 of our chairs so I asked the supervisor to get 5 more chairs instead of 4. She rudely slammed the chairs down and shouted at us saying there was only allowed 4 people at each table, and wouldn’t let us explain how another table took our chairs. She then said it better not happen again or we’d be kicked out? We then queued for our drinks and found out they weren’t doing spirits, despite there being spirits behind them. My friend then went to the bathroom and got asked for ID on his way in, he’s 23 and produced his drivers license. The man didn’t even look at his ID he just yelled “no I’m not taking that you can buy them online for €20” despite it being a government ID. Luckily my friend had his age card with him so produced that and got no apology from the man. In the space of an hour the cocktails went up €2. 3 of my friends then went for a cigarette. While they were gone a new group of people sat down at the table beside us. On 3 occasions they tried to take chairs from our table, despite me saying they were taken by my friends who were just gone for a cigarette. When we told the blonde haired supervisor and another waitress they both started laughing and told us to tell our friends to hurry up? We shouldn’t have to fight with other customers for chairs, and the situation should have been handled much better by the members of staff. They should be providing enough chairs instead of overbooking the place.
Overall an absolutely horrible experience, no social distancing to be seen anywhere. The place is so so badly run and so badly managed, and drinks are very overpriced. The supervisor with the blonde hair is by far the worst staff member in the place and it’s obvious her rudeness and bad attitude has projected onto the other workers. How she became a supervisor I will never know, a terrible attitude, terrible temper, terrible customer service and obviously can’t handle pressure to save her life. The one upside to our experience was one of the waitresses called Nicole who was so lovely and friendly. If I could give Monroe’s minus stars I would. Definitely do not recommend it to anyone!More
50 minutes for a club sandwich
I was at your bar this afternoon and had a terrible experience. Our order was taken at 1.06 and our food (except for the club sandwich)was brought down at 1.42 . The club sandwich was brought to...the table at 1.56 after being told at 1.46 it would be 5 mins. 50 minutes wait time for a club sandwich is not the norm and I'm very disappointed. I ordered the sweet potato fries as a side for the sandwich as it didn't come with chips - these were brought down 10 minutes before the sandwich meaning they were cold when the sandwich was brought out.
I had to have the sandwich in a take away box as the rest of our party had already finished our food.More
This place is a real churn them out style pub. There doesn't seem to be any emphasis on quality. We were given menus on arrival and later told we could only order mains. Then later again told the main we wanted was sold out. It...would've saved us a lot of time if we'd told these things when we were given the menus. We asked what lagers they had and the waitress asked us if Harp was a larger. She had no idea what craft beers were on the menu and said although they made cocktails, they wouldn't make a mocktail of any kind. Seems unreasonable to me and I won't be returning.More
We were refused service because one of the bouncers seemed to be on a power trip. He insisted we show our I.Ds despite us all being in our mid twenties and repeatedly telling him we only wanted food not drink.