Copied and pasted off my Google review.
Quite a surprising bit of bad service on 25/10/22 around midnight in the ground floor bar. Have been to the Dail many times and usually love it.
Queuing at bar and chatting away to a group of lads,...bar lady (short dark hair, young) was chatting to them so I asked if I could order please. Literally a harmless and polite request made once I had made eye contact with her when there was a break in the conversation! She wasn't even taking their order, or any other order.
She cut me down harshly, and said something to the effect of "it would be normal to let someone finish a conversation before being interrupted into doing another thing". Even the guys I was chatting to looked at me in surprise at such a rude reaction. Then she walked away, pretending to do nothing and came back over to me about 5 seconds later.
I extended an olive branch and started to say "sorry, if I came across as interrupting it wasn't intentional" (even though I certainly wasn't - I was trying to enjoy my night out so was trying to dissipate any negativity) but couldn't finish my sentence as she interrupted me (ironic) and said, "the correct way to order is to wait for the server to say "what can I get you?" And then you can order".
There's a few things here. Firstly, it's not my first time in a bar so don't teach me how to order. Secondly, I work in a public facing job and know it's hard work so I like to give people the benefit of the doubt, but this was the worst I've seen in my time living in Galway. Not only did I not want to order a single drink, I think I might not come back - I'm not used to making negative reviews as you can see, so for it to motivate me to do so shows how bad this experience was. I work very hard and on a rare night out it's not fair to tarnish it.
The lady needs to know that she isn't doing the customer a favour taking an order, the customer is doing her a favour by choosing the Dail. The band were great and the other male barman was sound.More