Unfortunately our overall experience wasn’t very positive. It’s important to say from the beginning the food was flawless and really enjoyable. We attended the Lotts as a group of 5. We had a Dine In Dublin Voucher, gifted to us by a family both my...wife and I helped out from there time in need after a recent bereavement. My wife searched the Dine In Dublin to check if the Lotts was on it based on some positive recommendations based on the food, as you can see from the pictures they were. After sitting in the snug for a period of time with some relaxing and enjoyable beverages, we proceeded to our booked table, which also alerted them in the Lotts that we had a voucher, this was also displayed on the booking sheet on our table. When we got the attention of the floor/waitering staff after a considerable amount of time, my wife presented the voucher from Dine In Dublin to him, he replied no bother, keep it to the end. Once again after another period of time left unattended we were required to chase the staff to ask could we place a beverage order, followed by a food order. Food arrived. Faultless, flawless, delicious, amazing. (Different staff member) served us on a number of occasions who was a delight and 100% represents the typical Irish hospitality we all come to love and expect. Now moving on to where the poor service by some turned to shocking outcome. The Dine In Dublin voucher that was gifted to us by a grateful family wasn’t accepted because the management and owner (as per management) stated they weren’t signed up to this scheme, despite displaying it to the not so friendly staff member prior to ordering, despite it been all over the Dine In Dublin website (screenshots attached). Overall this was an unforgettable experience that will leave a sickly taste in all our mouths, the poor service could be overlooked by the amazing food, but the negative ending can’t be forgotten weather it’s the Lotts or Dine In Dublin that are at fault the customer service experience wasn’t positive and would encourage me to not recommend this establishment to others.More

Hi myself and the family have been going to lotts pub for years for a few drinks and food. I think that is all over now after our last visit. Firstly there is no service full stop. When I first went in I sat at...the bar for a drink there was no one to serve until I asked a chap on the floor was there any chance of getting a drink. That was nothing it got worse. They have a disabled toilet which opens right onto the eating area which I thought was illegal but every day is a learning day. We were sitting about 8ft away from this toilet. The door of the toilet was dragging on the floor hence would not close properly “why not make make it hard for the disabled” To make a long story short my daughter was complaining that she could see a person going the toilet. I felt sorry for the disabled person. Sad day for every one.More

Some family members and friends met at Lotts for a Christmas meal and drinks. Having enjoyed many fantastic evenings here before, there was an expectation that this would be at least as good. I joined the group after everybody had eaten, and was considering having...something to eat and drink. Sadly this was not to be...... Staff made no attempt to ask if I wanted to see a menu, or would like a drink, and after half an hour of being ignored by the serving staff, one of our party went to the bar to order drinks. Everybody agreed that the service standards had dropped to a dismal level. Of most concern was the imposition (without any prior notice) of a 10% service charge. This is the most questionable feature of the evening. How can they justify a stealth charge for non existent service?More