I did not enjoy my time here and could not recommend. Entirely down to the bar man we had serving us, he had absolutely no customer service. Ordered a coctail, it was 13 (ish) euro, a bit expensive, but okay. Took one sip of it...and went to sit at a table of a group of girls who said they were leaving, as one of them got up to leave she dropped her pint glass from a height. It hit the tables and shattered everywhere. Some of the shards hit my face and my boyfriend's face. (we did not know this woman, nor did she seem intoxicated, just seemed like a mistake) I quickly realised there was probably glass in my drink, as it was everywhere, when the batman came to clean up my boyfriend said, I think that smashed glass is after getting into the coctail, is there any chance we could have a fresh one. The barman rudly replied "not for free". To be honest, we have both worked in bars and I continue to work in a customer facing food role. It costs so little to just replace a drink, and is basic customer service. He had seen me order it 2 minutes before and a random lady smashing glass into it was entirely out of my control. It threw our whole group off. I wanted to just leave but as it was a going away party we agreed to stay as a group, but never return. (Comically the barman himself when later clearing away the undrank coctail actually ended up dropping and smashing it himself, surley the martini glass was worth more than the shot of vodka and coffee. ) I just don't get it? Like a shot of vodka and a coffee are not that precious? It was hardly like we were asking for a round of free drinks, just one replaced as it had glass in it? Why would you encourage a paying customer to drink a drink with glass in it like? It just seems the opposite of what a customer service job entails.
Moral of the story, you lost a chunk of customers that night. Over a coctail. No one should encourage a paying customer to potentially drink glass. Really shows how little you value your customers.More