My family and I are regular customers to Harry Gow's across different shops. We visited Alness last week and decided to sit in. Dad had pie and beans and I had the cheese and onion toastie with Salad. The only thing I would change is...give the option for Brown bread (Which I asked for) but was told there was only white and give a bigger plate as the food was crushed onto the plate.More

Wanted a quick lunch so ordered a tuna salad roll which was delicious and the service was fast and staff pleasant.More

I ran the Inverness number to order rolls for a lunch at work with friends. The order came through to Alness and I picked them up as agreed. They were freshly made, fillings were delicious a mixture of vegetarian filing too. Inexpensive and very handy...if you want to go on a picnic, a business lunch or an outing! This is my second order and I’ll certainly go back again.More

As a family, we use this establishment on an almost daily basis, and have done for many years. Not sure why I’ve not reviewed it before. Staff are friendly and welcoming with ready smiles to serve you. They’re quick, efficient, patient and helpful (well apart...from one who seems to get things wrong regularly). Most people are familiar with the quality of Harry Gow products so it’s not necessary to review them, suffice to say they are all delicious. The cafe area is very small and narrow, with 2/3 steps leading into the area. This means buggies and walking aids cannot be taken in as there simply is not the room to have them by your table (one of which wobbles badly). There is a small area in the shop where you can leave these items but I personally would not leave my sleeping child in the main shop where customers are milling around - it can be very busy at lunchtimes. The reason I’ve deducted a star rating is purely because they’ve changed the cafe ordering system from complete table service to one where you go to counter to order and pay for food which is then delivered to your table. There are problems with this. You need to go to a table to read menu and park your bags and / or children (bearing in mind said children are not in buggy but running loose - there’s only 2 high chairs which are not suitable for all ages. When you’ve done this a trip to the till means standing at the top of previously mentioned steps, sometimes in a queue for a while, which is not easy when you’re either physically unable to stand for long or have to keep moving to chastise children. If there is a queue at the till then you are standing right in front of the entrance to the kitchen where staff are coming in and out. When standing at top of the stairs, whether there is a queue or not, you are then in the way of the staff trying to get past you with trays of hot drinks. It’s not a good system, and it seems as if you’re always in someone’s way. The toilet is always clean and smells lovely but only being one for all patrons is maybe not the best idea. Baby change table always has a book lying on it! Children and nappies and toilets can take some time hence a queue forming. Meant to be a disabled toilet too but even if you could get a wheelchair into the shop, (through the fire exit maybe) it’s doubtful you’d actually manage to get it into the narrow corridor and the toilet itself while still trying to manipulate 2 heavy doors.More

salad roll and dream ring for lunch, food lovely service friendly clean shop. there is a cafe at the back which is always busy although there are stair`s up to cafe but the girl`s have a side door which wheelchair user`s can get into cafe...from :)More