Decided to go out for some desert and booked a table online for myself and my girlfriend. Booking online was fairly straightforward. We arrived (having never ate here before) , checked in with Track and Trace and we were then taken to our table. Having...been told that there were no milkshakes or smoothies on offer, we were left to look at the menu and weren't told how to order. After getting the severs attention, after numerous attempts, we finally ordered some ten minutes after we'd been sat down. Truth be told, it was fairly busy - with tables and delivery drivers waiting for takeouts. The table was clean but it could have been cleaner and the menus were presented nicely with all the items in a great way but they were crumpled. After a wait, we got our deserts (a Lotus Biscuit Crepe and a Chocolate and Vanilla Cookie Dough). Presentation was nice but our deserts weren't as hot as we thought they would be. Nonetheless, we ate our deserts and enjoyed what we ordered. After finishing our deserts, we decided to leave and we paid at the counter. We didn't have an idea of how to pay as no-one had come to courtesy check us at any point. At payment, we weren't asked how our deserts were or if we enjoyed our meal. After checking our bill the following morning, we'd noticed that a service charge had been applied - bumping up the price of our bill. As someone who works in Hospitality, I always tip and appreciate the work that goes in to make sure the customers are happy. I'm fully aware that it was busy but the customer service was not as great as it could have been.More

Nice location. Food was great. Plenty to choose from!! You could spend ages looking at the menu and will want to try so many things. In my opinion it is good value for the quality and portion sizes. I wasn’t a fan of the coffee...I ordered. It was a flat white but tasted more like a weak latte. I’d go for something else next time. Could do with the music being a little louder, felt like everyone was whispering so their conversations weren’t carrying across the room. There was also a domed type lamp shade attached to a mounted wall light, on the wall next to where I was sitting (close to the entrance). Your likely getting getting hit in the head by it as I found out. It was actually when I was tucking my chair back in. A really strange place/height to have this. Some of the staff weren’t the friendliest. Bit frosty when we were being checked in at door. Said bye on our way out and got totally ignored! But purely for the food, it’s worth going and recommend it.More

Great place to go for dessert after dinner, especially if you like chocolate. Service was slow but it was very busy when we went.