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Frankie & Benny's

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Unit 1 Dunleavy Drive, Cardiff CF11 0SR, Wales
+44 29 2087 7840
Website
Today
09:00 - 23:00
Open now
All hours
Hours:
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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151 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 151: English reviews
Caerphilly, United Kingdom
Level Contributor
3 reviews
3 restaurant reviews
1 of 5 bubbles Reviewed 6 days ago NEW

Visited the restaurant for the first time Thursday 1st Dember with a group of work colleagues. The food was poor portions were small and the food was dry . No atmosphere considering it is Christmas time. The meals weren't brought together so some people had almost finished their food before others had started. My ice cream had melted so much... More 

Helpful?
Thank stephaniemassaro
Wales
Level Contributor
39 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Wanted a cheap and cheerful meal for a friend's birthday prior to seeing a show. Unfortunately my friends caprese salad starter wasn't great and she left most of it, a plate full of wilting, curling rocket is never good however the waiter advised they would take this off the bill. Mains were reasonably good but the onion rings were cold.... More 

Helpful?
Thank princessalicia
2 reviews
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Would comment on the food but we didn't get that far. After 10 minutes of waiting at welcome desk, trying to catch staffs attention, gave up and left. Place only had 6 occupied tables, really don't understand the poor service. Been to other places in the chain, never experienced bad service like this.

Helpful?
Thank Sean M
South Wales
Level Contributor
9 reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

I'm writing this review after a sleepless night following a visit to this restaurant. My son has spent the night being sick after eating a burger at the restaurant. Could be a bug?? In view that I was told the restaurant was short staffed with problems in the kitchen, the waitress was over worked, my pasta was served completely COLD... More 

Helpful?
Thank Vic1SouthWales
Plymouth
Level Contributor
49 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago

This is for the Frankie & Bennys in Cardiff City Centre - John Lewis. I cannot tell you how lovely the food was here and freshly cooked, hot and tasty. I opted for the Chicken Calzone as my main course. It was huge. Full of flavour and very tasty. I struggled with the portion size and I like my food.... More 

Helpful?
Thank gotheworld
Cardiff, United Kingdom
Level Contributor
114 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 30 October 2016

Got a couple of money-off vouchers in a competition, so came to this restaurant because, well, why not? Done-up in cheap, tacky Halloween decorations from Asda, some gummy sweets at the till point. Came here yesterday for lunch. The lights above us kept flickering between low and high. Apparently there was an issue with the bulbs, whatever that means. Incredibly... More 

Helpful?
Thank Olivia_Smart
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 26 October 2016

Ive always been a fan of frankie and bennys and often go to any frankie and bennys other than this one. I moved to the area around a year ago and firstly went there about 10 months ago. The service was dreadful! we finally ordered to be welcomed by a waitress who looked miserable! she didn't want to be there... More 

Helpful?
Thank Hannah J
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 October 2016 via mobile

Visited for tea after a long journey and were welcomed with very friendly service. Not only were the staff friendly but we were also not finding ourselves facing slow service as experienced in other frankie & bennys. All food was lovely.

Helpful?
Thank Kim M
Cardiff, United Kingdom
1 review
4 of 5 bubbles Reviewed 23 October 2016

Having a long day out my husband and myself decided to call in Frankie & Benny's in Dunleavy drive we was great with a smile and such a welcome was starting to relaxe straight away Minera showed us to our table got our drinks order, there was a bit of delay but Minera informed us, our order was taken we... More 

Helpful?
Thank kathpurnell1961
1 review
1 of 5 bubbles Reviewed 21 October 2016 via mobile

...they served me chicken that had gone bad. The service was very poor...I love their Tiramasu but I think this will be my last visit hera

Helpful?
Thank Upal S

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
Italian, American, Pizza
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
09:00 - 22:30
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: Unit 1 Dunleavy Drive, Cardiff CF11 0SR, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Southern Wales  >  Cardiff
  • Phone Number: +44 29 2087 7840

Questions & Answers

Questions? Get answers from Frankie & Benny's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?