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Such slow service, took ages to be served, for drinks to arrive, never asked if we wanted another drink & waited nearly an hour for the bill. There is a definite feel that if you are not Welsh you are not welcome!!!
Booked this restaurant for a 60th birthday. Booked it well in advance. A special birthday has as much planning as a wedding, over many, many months. 24 hrs before meal, today, hotel cancelled our booking. I literally burst in to tears.
One of their chefs...was self isolating. One remained working. Birthday meal was for a nurse, so we know the pitfalls of Covid, However, there was still a working chef.
Rang hotel as we had nowhere else booked. They were SO unhelpful and uncaring and where not the least bit concerned that the 60th was ruined. I explained the situation above about not having anywhere else booked and could they fit us in as they still had a chef. They refused.
I informed our elderly mother, aged 84yrs, that the hotel had cancelled our booking at such short notice. My mother rang them to complain and a man, who I think was named Rob, hung up on her. She was so upset about this and that her daughters day was ruined.
Again, nobody can help Covid, we understand that, but it was the hotels attitude and customer service that absolutely stunk. They were so uncaring, would not budge concerning the other chef, non plus that we had now here else booked, they cancelled 24hr s before the meal, rude hanging up, and totally uninterested that the day was ruined for this special birthday. Again, it would be similar to suddenly cancelling a wedding, with its months of planning. We had planned for months for this 60th.
We then had to scramble to try and find somewhere else. Many other places were fully booked and we were totally desperate, but we eventually managed to find somewhere as it was a Wednesday. I dread to think what would have happened if it had been the weekend. A 60th celebration on a park bench!!!
If you want uncaring, rude and non plus staff and dreadful customer service, this is the place for you. If not, avoid like the plague!!!More
We were staying in Llanberis but thought Betswy Coed looked really lovely and so we booked a table at this hotel. The staff were very welcoming and attentive. The food, wine and service was fantastic. We enjoyed our first visit so much that we cancelled...a table at another restaurant later that week so we could return. On this visit the waitress arranged for us to sit at a table overlooking the beautiful river views. We ordered from the bistro and a la carte menus and both times were such a high standard. Would highly recommend.More
Date of visit: September 2020
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