I ordered bento box Japanese fried rice with beef and curry but they give me plain rice with cold chicken never ordered again I'm very disappointed

We are regular customers and love your food. However tonight it took over 2 hours and three phone calls with rude customer service before the food arrived. All the hot food was cold. The sweet potato fries were raw and the batter was soggy. Normally...the food is great but disappointed tonight, not worth the £60. Would like a discount or partial refund, don’t think this was acceptable service.More

Made the awful mistake of ordering my birthday meal from here. We placed our order and within a good amount of time our order arrived - however after we went back inside to our flat, we found that some of our sushi was missing. We...immediately phoned up to query about our missing food - the staff member told us that the driver still had it, and would be returning asap to deliver it. We even heard the restaurant employee on the phone to the driver, telling him that there was 'one hot and one cold bag, both were for them - the LS6 postcode' (which is our postcode). We went downstairs and stood by the front door, as we thought the driver may no longer have access to a GPS map showing him where we were so we wanted to make sure we were visible. FIFTEEN minutes went by, our food upstairs cooling... We then phoned the restaurant again to double check that the driver had the correct postcode for us - as mentioned before we had been told that he would be arriving shortly, and that he had our food in his car. A different member of staff picked up this time, who was very rude and blunt. He would not let my friend speak properly and explain the situation - he kept interrupting and talking over her when she was trying to detail what had happened. Completely contrary to what the restaurant had told us less than 20 minutes before, he said that there was no driver coming back with our food, and that instead we had to raise a ticket with Deliveroo. He said that the employee before had made a mistake. During the 20 minutes that we were waiting, the resturant did not bother to ring us and tell us this. They quite literally lied to us, had us waiting for food that was never coming, all while the birthday food which did actually make it to us, was going cold and stale. They did not apologise for this, or offer us any compensation or refund. When we eventually got to try it the noodles were tasteless, all of the chicken dishes were absolutely full of horrible crunchy gristle - we ended up throwing £50 of food away. They very obviously use bad quality produce. Honestly don't even bother. The whole meal was a car crash. Shockingly bad quality food, and completely negligent staff.More

We are regulars at senbon (I think today was our 14th order in a year) - they do the best Japanese food in Leeds by far! My personal recommendations are the pumpkin katsu curry (yes even if you’re not a veggie), the karaage chicken and...the char-shu ramen with pork bone broth. Their vegan selection is vast and tasty so you’re sure to find something you like, and definitely try out something new when you order. When we’ve dined in the staff have always been incredibly attentive and once when we had a dish missing in our takeaway order we messaged them on facebook and they immediately sent the delivery driver back to us with the missing dish. Overall I couldn’t recommend senbon sakura more!More

Normally love the food from here but tonight the food was cold wasn’t the same the chicken skewers didn’t tastes nice and an hour later I was being sick and had stomach ache I won’t be ordering Again. I’m not one for writing reviews but...felt I needed to after tonight’s experienceMore

Tried to order online, couldn’t get the code sent as we all work in a hospital. So rang The guy we spoke to was so rude, didn’t ask name or tell us how long. We walked down to see how long it would be and...again rude, I actually couldn’t believe how rude he was. We order quite a lot from here as it’s a nice treat and they do nhs discount. Food was rank Tofu curries bland Ramem and beef noodles weren’t really enjoyed And the munchie boxes were an actual joke Sticky rice boring Chicken skewers were all pink and purple Salt and pepper chicken was the same and fatty Your frozen spring rolls and curry parcels were nice though. Nothing was salt and pepper on that box. Im not even going to bring up the sad excuse for chips either No cutlery or napkins were given or asked. Sort your staff out you’ve lost 8 customersMore

So, I'm writing this review because it seems that dealing with the restaurant directly isn't working! My daughter and her boyfriend ordered a takeaway from here on the 16th Nov 20 to celebrate her 22nd Birthday, sadly they spent the next 24hrs being sick (on...her actual birthday). In fact she was so poorly she hasn't yet opened her birthday presents and has had to take a day off work. Today they rang to speak to the restaurant to tell them that they were poorly and that apart from the sushi everything else was cold on delivery. As you'd probably expect by now the restaurant has shown no interest in the seriousness, in fact they were more bothered that they didn't complain on the night or yesterday! On the night it was too late and yesterday they spent all day in the bathroom. Clearly they have had some good reviews but they have to accept that every now and again they deliver a poor meal.. they are just not interested, no apology and no refund. People need to know about this which is why I'm giving this review, which I haven't done lightly. Food hygiene at Leeds Council have now been informed.More