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Brasserie and Bar at Malmaison - Newcastle

€€ - €€€
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104 Quayside, Newcastle upon Tyne NE1 3DX, England
+44 191 245 5000
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403 Reviews from our TripAdvisor Community

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Showing 403: English reviews
A TripAdvisor Member
2 of 5 bubbles Reviewed 4 weeks ago via mobile

I love visiting the bar and restaurant here but 2 out of the 3 courses we had were awful! USDA beef I can only describe as a type of 'Suet pudding out of a tin' tasteless, cheap, stodge which the pieces of beef I can only describe looked and tasted like dog food. The crackers with the cheeseboard were horrible... More 

Helpful?
Thank A TripAdvisor Member
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear Guest, I was pleased to hear that you found the staff and service lovely during your visit to Chez Mal Newcastle. I was disappointed to hear that you found the food to be less favourable. I can confirm that all of our food is freshly prepared and that there is no change in food supply or cutting corners when... More 

Durham, United Kingdom
Level Contributor
90 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

We stayed here over the Christmas break and dined in the restaurant for an evening meal and also for breakfast. I can't fault the evening restaurant staff they were really helpful and lovely. I did however feel the food is way overpriced, and if the food had not been included in the hotel deal we certainly wouldn't have eaten there.... More 

Helpful?
Thank 1001North
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear 1001North, Thank you for taking the time to review your recent visit to Chez Mal Newcastle. I was delighted to read that you enjoyed you found the staff to be helpful and lovely although disappointed to read that you found the food to be average and overpriced and the tables to be too close to one another. I will... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago

Had a birthday night here last weekend. The staff are so welcoming and the food was spot on. Will be back with frinds.

Helpful?
Thank L1954YPjenm
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear L1954YPjenm, Thank you for your review following your recent visit to Chez Mal Newcastle. It's a pleasure to read that you found our staff so welcoming and the food to be so great. We look forward to welcoming you back again soon. Kind regards, Chris Lyall Deputy General Manager More 

2 reviews
5 of 5 bubbles Reviewed 12 January 2017

I'll start by saying that every encounter with a member of staff could not be faulted, my boyfriend and I were greeted and taken to our lovely window table by Pierra (apologies if this is spelled wrong) who was chatty and very friendly. Our server was Adam who was also very chatty and friendly and made excellent recommendations. The food... More 

Helpful?
Thank Victoria O
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear Victoria O, Thank you for your great review regarding the staff here at Chez Mal Newcastle. Piera and Adam, as are all of the team, are a great asset to our Brasserie and it's a pleasure to hear that their friendly demeanour added to your dining experience. I'm sure your kind words will be extremely encouraging to them both.... More 

Newcastle and Gateshead, United Kingdom
Level Contributor
31 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 January 2017

This season's menu is exceptional and the staff were so welcoming! I am not a fussy guest at all but prefer not to sit in the middle. They were very accommodating and I would definitely return to this restaurant!

Helpful?
Thank Thatsmeeliza
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear Thatsmeeliza, Thank you for taking the time to review Chez Mal Newcastle. It is a pleasure to read that you found our new menu exceptional, this has been very well received and I will ensure that the team get to read your kind words. It is also encouraging for the staff to hear that their efforts are noticed and... More 

Middlesbrough, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 January 2017

I took my grandparents to the Brasserie to share a meal for the anniversary and the staff were fantastic, a man named Adam took care of us and really helped us decide and even took the time to explain the dishes to my grandmother. It was a really nice meal and the atmosphere was great. Would recommend.

Helpful?
Thank BeckRose2394
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear BeckRose2394, Thank you for your review. It is a pleasure to read that you had a good time and that Adam came across so well. I will ensure that he reads your kind words. I hope that we will have an opportunity again in the future to welcome you back. Kind regards, Chris Lyall Deputy General Manager More 

Northumberland National Park, United Kingdom
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 8 January 2017 via mobile

Been there 4 times now so I feel I have given it a good chance. Never had one tasty meal,tried both menus. And watch out when you stay and it says happy hour 2 large glasses of wine get the rest of the bottle free. They told my husband it's not at weekends but it doesn't say that on the... More 

Helpful?
Thank Shirll240156
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear Shirll240156, Thank you for taking the time to review Chez Mal Newcastle. I'm sorry that you found that our happy hour promotions were not made clear enough for you. We do run our happy hour during certain week days and each Friday we run Thank Mal It's Friday (TMIF) where we serve deals on a wide array of drinks... More 

Newcastle, England
Level Contributor
28 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 8 January 2017

First time visit for Sunday lunch today and it was lovely. The starters on the chefs table are lovely and were my favourite part. Unlimited visits meant we could try lots of different things and they were all lovely. Had Angus for the main course which was nice and the veg and roast potatoes were lovely. The dessert was delicious... More 

Helpful?
Thank ghwright68
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear ghwright68, Thank you for taking the time to review Chez Mal Newcastle following your visit for Sunday Brunch. We pride ourselves on offering a great selection from the chef's table and it's fantastic to read that you enjoyed this so much. It was also great to hear that you managed to be moved to one of our window tables... More 

Glasgow, United Kingdom
Level Contributor
102 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed 6 January 2017 via mobile

My husband and I had Christmas Day lunch in this restaurant at a total cost of 89.90 per person. It included Christmas crackers in that price....how lucky do you get.!!! Food was average ...hotel entrance was quite average and dowdy. Glass partition around our table was filthy(like a dirty rag cloth had been last used to clean it). No nice... More 

Helpful?
Thank grarory
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear grarory, Thank you for taking the time to review Chez Mal Newcastle following your recent visit for Christmas Day lunch. I was dissapointed to read that the ambience was not to your liking. Our music playlist is provided and controlled centrally and is played throughout each Malmaison Hotel. I will ensure that this is fed back to the relevant... More 

2 reviews
2 of 5 bubbles Reviewed 24 December 2016 via mobile

Had a family Christmas meal here last night. Unfortunately, I do not have a lot of positives to say apart from the young lady who first took our order, however, her shift came to an end and she had to leave us. The food was quite poor, I had Scallops which were tasteless and Steak to follow which was tough... More 

Helpful?
Thank Trevor M
Chris L, Manager at Brasserie and Bar at Malmaison - Newcastle, responded to this review

Dear Trevor M, Thank you for taking the time to leave us your review from your recent visit to Chez Mal Newcastle. I was dissapointed to read that on this occassion you found both the food and service to be poor in comparison to your previous visits. We take all comments seriously and I will of course be discussing each... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    3.5 of 5 bubbles
Average prices
US$31 - US$43
Cuisine
European, British, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Parking Available
Good for
Romantic, View, Bar Scene, Business meetings, Special Occasion Dining, Child-friendly, Groups
Location and Contact Information
  • Address: 104 Quayside, Newcastle upon Tyne NE1 3DX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Tyne and Wear  >  Newcastle upon Tyne
  • Phone Number: +44 191 245 5000
Description
Sleek and seductive, Malmaison offers a daringly fashionable setting for sampling sumptuous flavours. Committed to serving the highest quality ingredients, Malmaison sources honest produce from treasured suppliers, and crafts a cutting-edge reinvention of favourite regional recipes. Offsetting the chic dining room, a cosmopolitan bar serves freshly shaken cocktails and an eclectic selection of smooth world wines.

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?