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Ratings and reviews

#147 of 17,104 Restaurants in London
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$84 - US$126
CUISINES
European, British
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (939)
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899 results
Traveller rating
701
135
32
20
11
Traveller type
Time of year
LanguageEnglish
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Traveller rating
701
135
32
20
11
Show reviews that mention
All reviews tasting menu amuse bouche petit fours parfait halibut alyn williams michelin star westbury hotel saturday lunch fine dining front of house glass of prosecco fantastic lunch service was impeccable birthday treat food and wine set menu
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Reviewed 7 April 2020 via mobile

Located in London's most exclusive and exciting dining neighbourhood. Formal decor and ambiance with dark wood. Professional but friendly service. Creative menu but not to the extent that form is over substance. Food is delicious and tasteful.

Date of visit: April 2020
Helpful?1  
Reviewed 13 March 2020

The food was fine; the service somewhat over-attentive and intrusive; loud music in the dining room. The cuisine here is still competent, but it took a step downwards when highly-talented Alyn Williams was recently sacked - apparently after an unsanctioned social event. Diners who book...this restaurant should expect a fraudulent call - using the telephone number they provided to the hotel when booking their table, claiming that the '£50 deposit' that they paid when reserving the table was not refunded. The person operating the scam then asks for your credit card details 'to recredit the card.' When I said ''but how do I know that you are genuinely from The Westbury'?, they swore at me and hung up. Not a great feeling. We took the trouble to let the hotel know, but they were completely disinterested, and kept us waiting so long that we eventually hung up. Would we return? Absolutely not. There is something not quite right here.More

Review collected in partnership with this restaurant
Date of visit: March 2020
Helpful?7  
Reviewed 8 March 2020

I took my mum to AW Restaurant on Saturday for a birthday treat - it is a beautiful restaurant with helpful staff. I thought the menu choice was limited - with a taster menu or Saturday lunch menu. For a michellin star restaurant I would...expect more choice. The food we chose was beautifully presented. My mum enjoyed the food which was the main objective. Our reservation was good experience until the day after - when I received a strange phone call on my mobile advising they were calling from AW restaurant regarding my booking - the caller knew the time and date of my booking. They stated my deposit payment was not refunded (which set off alarm bells straight away). The person continued, advising a refund could be put back on my card if I gave them my card details. I immediately told the caller I do not give my card details over the phone but I will ring back the restaurant to discuss. At that point the caller became abusive and hung up. I immediately rung the Westbury hotel who just advised it was not them who called me. I told them I knew it was not them but I was concerned how this caller obtained my phone call and booking details. Hopefully they investigate the situation. Overall experience. Restaurant and food was lovely just be careful of any strange phone calls offering refunds. Would I return to the restaurant alas the answer would be NoMore

Date of visit: March 2020
Helpful?4  
Reviewed 5 March 2020

Ate here as a group of five and none of us -- even those with dietary challenges -- were disappointed. Eight perfect courses with wine pairings and service beyond compare; what an experience. A coveted tour of the kitchen afterward and an introduction to the...chef topped it off. Can't wait to return.More

Date of visit: January 2020
Helpful?
Reviewed 27 February 2020

Great staff, and overall dining experience, this restaurant has superb food and great wine menu to match the food. This restaurant offers fine dining at the highest level!

Review collected in partnership with this restaurant
Date of visit: February 2020
Helpful?1  
christopherb906, General Manager at AW Restaurant, responded to this reviewResponded 28 February 2020

Dear jonmckenna57, Thank you ever so much for posting such an amazing review! Your kind words really mean a lot to us and we are so pleased you've enjoyed all the aspects of your dining experience. Until next time! Regards Chris

Reviewed 26 February 2020

Great service, fantastic food & wine. Thoroughly enjoyed by us all! Nice touch when each chef came over to explain our courses !More

Review collected in partnership with this restaurant
Date of visit: February 2020
Helpful?
christopherb906, General Manager at AW Restaurant, responded to this reviewResponded 28 February 2020

Dear Barry N, Thank you for taking the time to write a five-star review. We are all delighted that you enjoyed your Wine Room experience with us. I will be sure to pass along your lovely comments to our team. We look forward to your...More

Reviewed 19 February 2020

We celebrated Valentine’s Day, starting in their excellent bar and progressed from there to a fabulous dinner. Very well presented and delicious. The Chablis was good and reasonably priced. The service was attentive without overdoing it. In short, we enjoyed the occasion ( and one...another) immensely.More

Review collected in partnership with this restaurant
Date of visit: February 2020
Helpful?
christopherb906, General Manager at AW Restaurant, responded to this reviewResponded 28 February 2020

Dear Eberhard2015, thank you for taking the time to write your review. We are all delighted you enjoyed your Valentine's dinner with us, and we look forward to seeing you again soon. Regards Chris

Reviewed 12 February 2020

This was the best meal I have ever had ... We had a special menu prepared by Charlie and his team with wines to match. Every detail was thought about from the home made butters to the beef dish with different cuts of meat which...were meltingly favourful. An experience not to be missed.More

Review collected in partnership with this restaurant
Date of visit: February 2020
Helpful?
christopherb906, General Manager at AW Restaurant, responded to this reviewResponded 28 February 2020

Dear sophiew1232015, Thank you so much for your review! It is always a pleasure to receive such positive reviews from guests who have had such a memorable experience whilst dining with us. Your words are very kind and much appreciated, and we look forward to...More

Reviewed 9 February 2020

What a disappointing evening we had and worse when you are paying £££ for it . Bland from the word go. Dissapointing that there was no thought on the Gluten free appetisers 3 of the same come on you are a Michelin Chef .... but...then we did of course discover after that it is No longer Alyn Williams at the Helm. At no point were we informed of this, It was one of those meals you just wanted to end . Feel very cheatedMore

Date of visit: January 2020
Helpful?3  
christopherb906, General Manager at AW Restaurant, responded to this reviewResponded 11 February 2020

Dear Mary M, I was very sorry to read this review of your recent visit. Perhaps you could email your contact details to awrestaurant@westburymayfair.com as I would be keen to give you a call to discuss further. Kind regards Chris

Reviewed 6 February 2020

The food was absolutely amazing, service was impeccable, an overall fantastic experience. I would highly recommend.

Review collected in partnership with this restaurant
Date of visit: February 2020
Helpful?1  
christopherb906, General Manager at AW Restaurant, responded to this reviewResponded 8 February 2020

Dear Chris_London_1977, thank you so much for your five-star review and recommendation! We are absolutely delighted you enjoyed your visit with us, and we look forward to welcoming you next time. Regards Chris

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Questions & Answers
Ask a question
weai85
22 August 2018|
AnswerShow all 6 answers
Response from ritacK9268JO | Reviewed this property |
Perhaps only lunch?? Better to check. It’s a very adult restaurant......
0
Votes
Crinna T
6 December 2017|
Answer
Response from Amulya_B_12 | Reviewed this property |
No idea
0
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Crinna T
6 December 2017|
AnswerShow all 5 answers
Response from 566wesleyd | Reviewed this property |
£50-£60 per person should be good. £80-£100 per person if your willing to pay for drinks as well. Enjoy
0
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Frequently Asked Questions about AW Restaurant

AW Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5