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The Palm Court

Piccadilly | The Park Lane Hotel, London W1J 7BX, England
+44 20 7290 7328
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Overview
  • Excellent48%
  • Very good30%
  • Average11%
  • Poor8%
  • Terrible3%
Travellers talk about
“scones” (49 reviews)
“coq au vin” (2 reviews)
Closed Now
Hours
CUISINES
British, Vegetarian Friendly, Gluten Free Options
PRICE
€€€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Piccadilly | The Park Lane Hotel, London W1J 7BX, England
All Details
Write a ReviewReviews (181)
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1 - 10 of 168 reviews

Reviewed 1 week ago

We were staying in Sheraton London. The restaurant is located in the hotel and we visited it for the traditional English afternoon tea. The setting is very impressive in the Art Deco style. The afternoon tea is quite expensive and, unlike other places, snacks and...More

Thank Ogi0
Reviewed 1 week ago via mobile

Went for afternoon tea with my girlfriend and couldn’t really fault it. The sandwiches were well executed but real treats were to follow. The scones were fresh and delicious with traditional accompaniments of clotted cream and jam, but also a citrus jam which was amazing....More

Thank Tom T
Reviewed 2 weeks ago

Firstly, the welcome at the hotel was great. We were taken to our seats and had the menu explained to us. The afternoon tea is served in a cardboard hat, which I thought was a bit odd and not very 'special'. The sandwiches are ok,...More

2  Thank Chris D
Reviewed 2 weeks ago

We came here for afternoon tea over the Easter weekend. The decor was lovely and the tea was very nice. The only niggle is that I had received an email about the special 'Easter Afternoon Tea' which would include hot cross scones, so was really...More

Thank travelstar55
Reviewed 7 March 2018

classy feel with some great drinks, great for before or after dinner sure to delight! make sure to stop byMore

Thank davidmalc
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 3 weeks ago

Dear Davidmalc, Thank you very much for sharing your feedback on trip advisor about your experience at The Palm Court. Your comment is greatly appreciated and will be shared with all the team. We are looking forward to welcoming you in the future. Kindest regards,...More

Reviewed 3 March 2018 via mobile

This is truly one of the nicest places in London. Excellent service, good menu but not cheap. However, the best ambiance you'll find in a London hotel.More

Thank TRBUK
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 7 March 2018

Dear TRBUK, Thank you very much for taking the time and sharing an amazing feedback. It is truly rewarding to know that you very much enjoyed your dining experience with us particularly with the service. We are looking forward to welcoming you in the future....More

Reviewed 13 January 2018

We were staying at the hotel and one night after a really BAD experience at dinner we stopped at the Palm Court. It was late.... we had dinner at a nearby POPULAR restaurant. My food NEVER arrived so I was a little hungry and a...More

Thank TravelLikeaStar
Anthony B, The Management Team at The Palm Court, responded to this reviewResponded 19 January 2018

 Dear TravelLikeaStar, Thank you for sharing your kind words on TripAdvisor and it is a delight to know that you thoroughly enjoyed your experience at the Palm Court. It is nice to note that the service provided by our associates had a very positive...More

Reviewed 18 December 2017

pricey but delicious cocktails. Service a bit slow, but it was during xmas party season, so it was busy.

Thank Lily Travel P
Anthony B, The Management Team at The Palm Court, responded to this reviewResponded 19 January 2018

 Dear Lily, Thank you very much for taking time and sharing your feedback. I will ensure that your feedback is shared with all our associates. We are looking forward to welcoming you in future. Kindest regards, The Palm Court

Reviewed 13 December 2017 via mobile

Amazing atmosphere, food and service . Came for afternoon tea with a friend. Completely fell in love !!The Hotel design is just fabulous and it makes you wondering like you were in a 1920’s classical . The manager Anthony that served us was so lovely...More

Thank Décio V
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 19 January 2018

 Dear Décio, It is such a great pleasure for me to read and share your wonderful review at The Palm Court with the entire team. The whole team is overwhelmed with your kind feedback. We all would like to grab this lovely opportunity to...More

Reviewed 11 December 2017

Palm court not the classic place to have afternoon tea any more. Their recent refurbishment has turned it into a grey and purple plastic mess, no connection with the classy palm court of old.More

Thank Nirolac
Anthony B, The Management Team at The Palm Court, responded to this reviewResponded 19 January 2018

Dear Nirolac, We thank you for visiting The palm Court and for posting your feedback about your recent experience. Please accept my sincere apologies that we could not meet your expectations. Rest assure that all your comments has been noted and taken into consideration for...More

Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
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Ask a question
Questions & Answers
Yusuf Mansoor i
10 February 2018|
AnswerShow all 2 answers
Response from Anthony B | Property representative |
Dear Yusuf, Thank you for your question. Yes, cutlery and tea pots are made from silver. Kind regards, The Palm Court
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Brunch, Dinner, Drinks
Restaurant features
Reservations, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Child-friendly, Business meetings, Special Occasion Dining, Groups, Romantic
Open Hours
Sunday
09:00 - 00:00
Monday
09:00 - 00:00
Tuesday
09:00 - 00:00
Wednesday
09:00 - 00:00
Thursday
09:00 - 00:00
Friday
09:00 - 00:00
Saturday
09:00 - 00:00
Location and Contact Information
  • Address: Piccadilly | The Park Lane Hotel, London W1J 7BX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7290 7328
  • E-mail
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