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Carluccio's

| Terminal 5, Heathrow Airport, London TW6 2GA, England
+44 20 8283 6213
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Overview
  • Excellent34%
  • Very good42%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“pancetta” (12 reviews)
“lasagna” (18 reviews)
Open Now
05:30 - 22:30All hours
CUISINES
Italian, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
€€ - €€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
| Terminal 5, Heathrow Airport, London TW6 2GA, England
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Reviews (533)
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1 - 10 of 533 reviews

Reviewed 1 week ago

Had a lovely lunch here today, perfect service and perfect all round. food and drinks are great! Kids meals free on Sunday - great trick - good work Carluccios. Will come again for sure. all 10/10

Thank MrJ20132013
Reviewed 2 weeks ago via mobile

We ate here before checking in and had a warm welcome. The service after that went downhill as there was not enough staff on. We waited ages for both the drinks (which we could see waiting to be served) and the food. You know what...More

Thank Jenny H
Pip M, Operations Manager at Carluccio's, responded to this reviewResponded 1 week ago

Hello Jenny Thank you for taking the time to review our restaurant in terminal 5, I was disappointed to read that the service let us down and was hoping you might have the time to drop me an email so that I could follow up-...More

Reviewed 2 weeks ago

Food was okay but the service was first class. The Polish server was very friendly and efficient. Convenient for those staying at the Sofitel.

Thank heb999
Reviewed 4 weeks ago

We stayed a night in the Sofitel at T5 prior to an early departing morning flight. We do not like paying excessively for the convenience of a hotel restaurant, but decided to try Carluccio's ground side at T5. We were not disappointed. Food service and...More

Thank Seatroutfisher-1
Reviewed 20 May 2017

I was staying in the Sofitel at Heathrow T5 and didn't want to venture far to get an evening meal before flying out the next morning. I've passed through T5 many times but never had occasion to eat groundside before but I thought I'd give...More

Thank Mark M
Pip M, Operations Manager at Carluccio's, responded to this reviewResponded 1 week ago

Hi Mark Really sorry to read that the risotto and gelato were not up to standard, I am keen to follow up and if you had a moment to drop me an email with your details I will be in touch, pipm@Carluccios.com. Kindest Regards. Pip

Reviewed 18 May 2017

Popped in for Dinner on the evening I was staying at London Heathrow as the prices seemed reasonable in comparison to other restaurants in the area. Staff were very friendly and attentive and the food was of a good standard and served very quickly. Less...More

Thank yuki1234
Reviewed 9 May 2017

Been to this branch many times before for the above reason, we shared the meat and vegetarian platers which where excellent. Olives and the side orders where A1. But I love a HOT cuppocino when can restaurant make it the way you order it ?...More

Thank hardware44
Reviewed 6 May 2017 via mobile

Travelling to JHB today and decided to try Carluccios , warm welcome , great service and quality food , would recommend 👍

Thank Matthew B
sandeepkaur981, General Manager at Carluccio's, responded to this reviewResponded 8 May 2017

Dear Matthew Thank you so much for such a pleasant feedback, my team will be very delighted to read your comment. Hope to see you sometime soon. Warm regards T5 Management

Reviewed 4 May 2017

Very convenient and very reasonably priced. One shouldn't be overly critical -- it is after all, an airport restaurant. Comfortable and clean it caters to a broad selection of diners -- families with children, airport staff, frequent flyers etc. The menu promises more than the...More

Thank Jeff C
sandeepkaur981, General Manager at Carluccio's, responded to this reviewResponded 6 May 2017

Dear Jeff Many thanks for your energetic comments and feedback, each time it gives us a reason to deliver a great job and joy to serve hundreds of guests like yourself. Hope to welcome you again. Warm regards T5 Management

Reviewed 3 May 2017 via mobile

Been to the Heathrow and the Woking branches. Both were very disappointing! Very very long wait for the food and it was not like it came out good quality! Service was not good in the Heathrow branch either!More

Thank Lucas W
sandeepkaur981, Manager at Carluccio's, responded to this reviewResponded 6 May 2017

Dear Carluccio's Guest It is a great regret that your visit was disappointing. Our staff is trained to read the importance of time limitation of our guests and of course delivering great customer service because every journey matters. All our products imported directly from Italy....More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Kids, Child-friendly
Open Hours
Sunday
05:30 - 22:30
Monday
05:30 - 22:30
Tuesday
05:30 - 22:30
Wednesday
05:30 - 22:30
Thursday
05:30 - 22:30
Friday
05:30 - 22:30
Saturday
05:30 - 22:30
Location and Contact Information
  • Address: | Terminal 5, Heathrow Airport, London TW6 2GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 8283 6213
  • E-mail
  • This restaurant is at Heathrow Airport (after security)
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