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Vapiano - Great Portland Street

#2,259 of 18,281 Restaurants in London}
€€ - €€€Italian, Pizza, Mediterranean
19-21 Great Portland Street, London W1W 8QB, England
+44 20 7268 0080
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  • Excellent42%
  • Very good37%
  • Average11%
  • Poor4%
  • Terrible6%
Travellers talk about
“pasta” (257 reviews)
“salads” (39 reviews)
“antipasti” (22 reviews)
Closed Now
All hours
Italian, Pizza, Mediterranean, European, Vegetarian Friendly, Vegan Options, Gluten Free Options
€€ - €€€
19-21 Great Portland Street, London W1W 8QB, England
All Details
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Reviews (886)
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1 - 10 of 611 reviews

Reviewed 4 days ago via mobile

Great fresh food being cooked right in front of you Good service Lovely staff Big seating area Price is a bit high but I guess you get what you pay for

Thank 730xpa
Reviewed 1 week ago

a strange place- most staff were nice, but as we collected the food and drink ourselves, the tables were left with remnants of eating on them, and the general cleanliness wasn't great. the 'waiting' staff do nothing else aside from clearing up, so they have...More

Thank MattRodriguez
Reviewed 1 week ago via mobile

It was our first time visiting Vapiano so the host explained the process to us - order directly at the different food counters, use a card to record your orders and then pay as you leave. We had some bruschetta to start which was really...More

Thank floodsa
Reviewed 1 week ago via mobile

Good Lord, the longest ever wait for a simple starter, clumsy staff serving his mates before customers, poor customer service, never again to this place. Avoid if in hurry or planning to spend time with your friends instead of queuing for 30 minutes😤😤😤

Thank Arek H
Reviewed 1 week ago via mobile

Visited Vapiano's for the first time. Heard so many good reviews from friends so I was anticipating a good meal! I do like the concept of the pasta and pizza being made in front of you but the queue was horrendous and the staff just...More

Thank Salma M
Reviewed 1 week ago

Dishonest staff. Handed over the 2 cards I ordered food with and I clearly saw the lady at the till also swipe a 3rd one she had behind her very quickly, charging me for extra food and drink that was not ordered. This is a...More

Thank Z16
VapianoUnitedKingdom, Manager at Vapiano - Great Portland Street, responded to this reviewResponded 1 week ago

Hey hey, Thanks for taking the time to review your visit in Vapiano. The guest cards that you get when coming in to our restaurant ensures that you only get charged for what you order. We would never add any other charges to your bill,...More

Reviewed 2 weeks ago

a great place always fresh and delicious the service is always with a smile even when the restaurant is crauded/ the prices are ok/ in a period of two visits during a year we went back for 4 times

Thank Leonardo L
Reviewed 2 weeks ago

To start off, I like the idea of being able to see your meal prepared right in front of you. You choose from a good variety of pasta choices, the chef asks you what ingredients and spices you want whilst he's cooking up the pasta...More

Thank SRich93
Reviewed 3 weeks ago via mobile

I visited Vapianos yesterday and was very disappointed with the service. I was at the second counter. I think the chef was new or training as his name was written on his badge in pen. After having waited over 30 mins to reach the counter...More

1  Thank Jade N
Reviewed 4 weeks ago via mobile

The pasta was ok, there is variety to choose from. When the waiter there saw me in my veil he suggested the vegetarian cheese because other cheese they serve isn't Halal.

2  Thank Marwa A
This sophisticated and sociable slice of Central
London is a shopper’s paradise, offering the latest
fashions, gadgets, and souvenirs. Fitzrovia is
conveniently located between the major retail
thoroughfares of Regent Street to the west and
Tottenham Court Road to the east, with a handful of
well connected Tube stations dotted around the area
for easy transport. This neighbourhood is a favorite
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Questions & Answers
Rebecca H
1 September 2016|
AnswerShow all 5 answers
Response from ascsroberts | Reviewed this property |
I am not the restaurant owner but as it happens I ate there just yesterday ! They have a wide variety but please contact them through their website to check on flours etc.as they make pasta on the premises fresh. We love it... More
26 March 2016|
AnswerShow all 3 answers
Response from VapianoUnitedKingdom | Property representative |
Hey hey, Which taste card do you mean? Do you have any specific in mind?
18 January 2016|
AnswerShow all 3 answers
Response from VapianoUnitedKingdom | Property representative |
Hey Sabzie01, Yes, all our chicken and beef are halal. If you have any further questions, please do not hesitate to contact our chefs or managers in the restaurant. Enjoy your next visit!
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$8 - US$14
Lunch, Dinner
Restaurant features
Takeout, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi
Good for
Child-friendly, Groups, Kids
Open Hours
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 23:00
11:00 - 00:00
11:00 - 00:00
Location and Contact Information
  • Address: 19-21 Great Portland Street, London W1W 8QB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Fitzrovia
  • Neighbourhood: Fitzrovia
  • Phone Number: +44 20 7268 0080
  • E-mail
Laid back, buzzy restaurant, loved for its freshly made pasta, pizza and salad dishes. Pick up a card on the way in, choose your dish from the counters and watch it made in front of you. Pay on the way out.
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