The London Carriage Works

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#65 of 1,853 Restaurants in LiverpoolEuropean, British, €€€€

What is Travellers’ Choice?

Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

The London Carriage Works

Review

At a glance

Open until 12:00 AM

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Website

+44 151 705 2222Improve this listing

About

Travellers' Choice

2024

The London Carriage Works, located at Hope Street Hotel, retains its original 1860 name and boasts two AA Rosettes. Open for lunch, afternoon tea, cocktails, dinner, and more, it offers a welcoming atmosphere with a knowledgeable team and passionate kitchen staff. Conveniently located near Liverpool Philharmonic, Unity and Everyman Theatres, and both Cathedrals, it's a dog-friendly spot. Enjoy prix fixe and Sunday lunch menus (£29 for two courses, £35 for three) with house wine at £25, or try Gardet Champagne and Nyetimber sparkling wine. Perfect for celebrations or casual dining, with seating at sofas or tables.

Features

CUISINES

European, British

Meal types

Lunch, Dinner, After-hours

Special Diets

Vegetarian friendly, Vegan options, Gluten free options

FEATURES

Accepts Credit Cards

Free Wifi

Full Bar

Highchairs Available

Private Dining

Reservations

Seating

Serves Alcohol

Table Service

Wheelchair Accessible

Location

40 Hope Street Hope Street Hotel, Liverpool L1 9DA England

Is this an Afghan restaurant?

Yes

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Hours

Suggest an edit

Open until 12:00 AM

Sunday

11:00 - 0:00

Monday

11:00 - 0:00

Tuesday

11:00 - 0:00

Wednesday

11:00 - 0:00

Thursday

11:00 - 0:00

Friday

11:00 - 0:00

Saturday

11:00 - 0:00

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4.2

2,230 reviews

Excellent

1,321

Very good

393

Average

238

Poor

180

Terrible

tressell

13 contributions

Great surroundings but cream tea needs some revisions

Feb 2025 • couples

Booked an afternoon cream tea. It was better than some we have had in Liverpool but the delicacy of the food was spolit by the over-large and crusty roll with roast beef and horse radish. Likewise, the scones were too rubbery and doughy rather than crumbly. We had recently watched a Paul Hollywood programme where he returned to a restaurant he'd worked at to show them how it's done. It was a good guide for what to expect anywhere. TLCW, a great restaurant and location, gets 3/5 for this expereince though. Just needs a couple of tweaks and it will be first class.

Written 16 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

The London Carriage Works Team

Dear Guest, Thank you for taking the time to leave a review on your recent visit to us here at the London Carriage Works. I am disappointed to read that some of our elements on our Afternoon Tea were not to your liking. I must not have been working this day as none of these comments were made aware to me; I can assure you if they were, they would have been rectified immediately. The scones being rubbery and doughy are new comments that we have never received; however, we take all feedback incredibly seriously, and all your comments will be passed on to our lovely back-of-house team. Thank you again for your review. Kind regards, Conor (Restaurant Supervisor)

Written 19 February 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GoodLifeForMe

United Kingdom190 contributions

Excellent food, but many supplements on the prix fixe menu.

Jan 2025 • solo

I had 2 dinners here from the Prix Fixe menu. As is often the case, only a few dishes are actually within the £29 for 2 courses, £35 for 3, headline rate. However, it was good to see the menu changes slightly day by day. The starters are very small, and the "Onion and vegan feta tart" was frankly horrible - but to be fair, when the waitress asked if everything was all right, and I said it was like eating flavourless wallpaper paste, it was quickly changed for a chicken terrine, without fuss. The pork tender loin was delicious, but was at a supplement and still needed a side (again additional cost) to make a full dish. The cheese plate was large and delicious with chutney, crisp flatbread, grapes and celery - but again a supplement. Each time, with a small glass of wine and 10% service charge, my bill was almost £60 not £35.

Written 19 January 2025

The London Carriage Works Team

Dear guest, Thank you for taking the time to leave such a thorough review on your recent visit to the London Carriage works! Our prix fixe menu does start from £35 and can be at that price point if you do avoid the supplemented options. Our supplemented dishes are a marginally more expensive by £2.50 for starters and £5 on mains. It allows us to still offer a more premium experience but keeping within the realms of a menu that's great value for money! I'm sorry to hear your disappointment in the vegan feta tart but I am pleased to read we managed to flip this experience around and offer an alternate starter in which I trust you did enjoy- Rest assured we have handed this over to our head chef! Thank you once again for joining us for dinner on multiple occasions over the course of your stay with us, We do hope to welcome you back in the future where a very warm welcome awaits! Best wishes, Cameron Barlow TLCW Manager

Written 19 January 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John M

6 contributions

The London Carriage Works, excellent food service and ambient atmosphere.

Feb 2025 • friends

I'm a frequent visitor to The London Carriage Works for: breakfast, lunch and dinner and always enjoy my time in a friendly welcoming environment. The food is always excellent and value for money, delivered by knowledgeable and warm engaging staff such as Conor and Fiona during this visit. I hignly recommend the venue when you visit Liverpool.

Written 2 March 2025

The London Carriage Works Team

Dear John, Thank you for your wonderful review and for being a loyal visitor to The London Carriage Works! We're delighted to hear that you always enjoy your time with us - we love our returning guests. It’s fantastic to know that our team, especially Conor and Fiona, made your experience even more special with their knowledge and warm hospitality. We’ll be sure to pass on your kind words to them—they’ll be thrilled! We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Kind Regards, Libby (Restaurant Supervisor)

Written 3 March 2025

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Katie L

1 contribution

Fantastic afternoon tea but shame about the atmosphere.

Dec 2024 • couples

The afternoon tea was absolutely superb however the attitude of the staff really let it down. The waitress who actually served us was lovely but it took 10 minutes for us to be provided with menus after having been shown to our table, and then a further 15 minutes for someone to take our drinks order and the staff were snotty and rude in general. I booked as a special treat for my partner for her birthday and just felt unwelcome and uncomfortable the entire time. It's a shame as we would've come back had we had better service. Not what I would expect for the amount of money we spent.

Written 7 December 2024

The London Carriage Works Team

Dear Katie, Thank you for taking the time out of your day to leave a review on your recent visit to us here at the London Carriage Works. I'm glad you have enjoyed your afternoon tea; our pastry team will be delighted! I'm saddened to hear you felt uncomfortable and unwelcomed; this definitely is a new comment that we've never had before so I'm shocked that this was your experience! I remember personally seating you and wishing your partner a Happy Birthday, so I'm sorry that you felt that our front of house team was "snotty and rude"; I can absolutely assure you that is not intentional. I apologise that there was a wait on being served your drinks; as you can imagine the festive period is one of our busiest times of year and our team are working tirelessly to ensure every guest is being given equal amount of time. I can assure you this is not the norm for us here. If you would like to discuss this with us personally please contact us at eat@hopestreethotel.co.uk. A warm welcome awaits you if you do decide to return to us! I hope you have a lovely Christmas. Conor (Restaurant Supervisor)

Written 7 December 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

James S

Lowton33 contributions

Lovely restaurant but food very average

Dec 2024 • couples

Went here as a party of four for dinner. Guy who greeted us said “you only booked for two but we’ll squeeze you in but you will have to vacate table in two hours. “ Just to clarify we booked for a party of four and receptionist was incorrect and a little abrupt. You don’t book for two when there are four of you. The restaurant is lovely and the bar staff were bubbly and friendly. We ordered off a fixed festive menu which was pretty limited and uninspiring. Waiters were ok but we had to ask for basic condiments and sauces which should have been offered with the food. Our food was served promptly and hot which was good but the quality of food for the price was very average. We had to ask for more gravy and our parsnips were undercooked. We were then told we’d have to take our drinks into the bar as they needed our table for next booking. The bar was busy and we had to share a table with a couple eating which must have been a little intrusive for them. We quickly finished our drinks and left. Our bill came to over £260 for a basic set meal with drinks. We felt quite rushed and the experience was a little disappointing. We would eat here again as it’s a nice restaurant and most of the staff were lovely but not when it busy as they seemed to struggle with numbers.

Written 15 December 2024

The London Carriage Works Team

Dear guest, Thank you for taking the time to leave a review on your recent visit to the London Carriage works. In regards to your reservation size, I can see on our system you did actually book in for a table of 2 online but I’m really pleased we could accommodate a table of 4 for you on what may have been our busiest service of the year. I profusely apologise if this came across abrupt, this absolutely isn’t how I recollect how this came across nor how I would want this to be perceived. I’m saddened you felt your experience to feel rushed, we do as standard offer 2 hours to reservations and absolutely do anything we can to extend that time where possible. I do recall offering extra of our delicious Jus and Cranberry sauce when I delivered your mains courses which swiftly arrived at your table with a second round of drinks. December is a very busy time of the year. Our teams work tirelessly to curate truly great experiences for our guests. Our prix fixe menu offers great value for money which runs right through the year and on a Monday we even offer a complimentary bottle of wine with 3 courses for two! We do hope to welcome you back in the future. You Best wishes, Cameron TLCW Manager

Written 15 December 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Red

51 contributions

Disappointed

May 2024 • couples

Came for lunch for our wedding anniversary and we left disappointed. Several big tables in for afternoon tea which made the restaurant feel more like a function room. White wine not chilled (£42 per bottle) so had to wait for wine to hit right temperature (which was after we’d finished our starter). This is simply unacceptable, especially when paying these prices. Food was generally nice (no steak knife given for beef dish). Wine was now chilled but had to ask for napkin to stop water from bottle dripping over table. No soap in dispenser in ladies toilet. Final bill very expensive. Sorry, won’t be returning.

Written 19 May 2024

merseyblue-1

Liverpool1256 contributions

Wish we hadn't bothered...

May 2024 • couples

We were really looking forward to a special treat but somehow, it was all a bit disappointing and expensive for what it was. The food was nicely presented and very good flavours. There was not much of a choice in my opinion and the menu was full of nugatory descriptions that doesn't reflect the item served. The waitress promised to look after us but then different people completed various parts of the service, with hardly a word spoken. There was no rapport, descriptions of what we were to expect, poor knowledge/choice of drinks and so on. The desert was actually shoved in front of me, knocking my arm as I wasn't expecting it and just summed up the inexperience of some staff. It could all have been so much better. I declined to compete the review card that was given to me as I wanted to reflect on what had just happened, to avoid saying anything unpleasant. I'm sorry we don't share the opinion of the gushy reviews on here but when a large party of 20 people arrives near to us, it's hardly romantic, quiet or other descriptions of a pleasant ambiance is it? They add 10% service charge too and at £80 we came away wishing we had not bothered.

Written 16 May 2024

The London Carriage Works Team

Dear Guest, Thank you for leaving a review on your recent visit to us here at the London Carriage Works. I am deeply saddened to read we didn't meet expectations while you dined with us; as you can see from our many 5* reviews this is not the norm here at the Carriage Works. We are shocked to read that your service wasn't up to par, as we pride ourselves on our personable and professional team. Our team are incredibly knowledgeable and are always at hand to answer any of your questions that you may have - please feel free to ask them to describe any of the dishes should you return in the future! However I'm pleased that you enjoyed your food and loved the flavours. The 10% service charge on your bill is discretionary and can be removed if your service isn't up to scratch. I don't believe I was working this day as if this was brought to my attention your bad experience would be rectified immediately! Please don't hesitate to contact us on eat@hopestreethotel.co.uk so that we can hopefully change your opinion and give you that high standard of service aim to give each and every guest. Warm regards, Conor (Restaurant Supervisor)

Written 16 May 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jenruski

9 contributions

Top notch food and staff.

Aug 2024 • couples

My husband and I came here for our wedding anniversary and I’m so glad we did. We’d visited about 12 years ago and it’s always been a restaurant we talked about coming back to and our 15th anniversary seemed the perfect reason. We arrived a little early so had a drink at the bar. I’d been in touch with the restaurant to ask about gluten free vegetarian options and was reassured that what I’d chosen could be accommodated and when we we walking over to the table, I was again told that what I’d closed was gluten free but that there were other options so I was welcome to change my mind. As someone with coeliac disease, having choice at a restaurant is such a treat! Plus, the menu was labelled up with gf which always makes things easier. We had the best waiter, Adam. He was so friendly and professional and made us so comfortable during the evening. Always attentive but giving space for us to enjoy our food and when we did come over to us he was lovely. My husband and I really appreciated the hospitality. On to the food, my husband had the prix fix menu and had a sea bass starter, a full chicken roast and finished off with sticky toffee pudding - all for £32, an absolute bargain given the quality of the food! I stuck to the a la carte and had the veloute to start, the mushroom as a main and finished with the mint parfait. Each dish was incredible and so flavourful. I’m not usually a dessert person but I’m so glad I got this one, it’s hands down the best dessert I’ve ever eaten. When we had finished our dessert, Adam brought us over some chocolate truffles on a slate plate that said happy anniversary which was such a lovely touch and capped off what had been a wonderful night. We definitely won’t be leaving it another 12 years before we are back again!

Written 11 August 2024

The London Carriage Works Team

Dear jenrussell, Thank you for your wonderful review! I'm so pleased to read that you loved your evening with us at the London Carriage Works. We take allergens very seriously and aim to cater to everyone's dietary requirements, our Al A Carte menu has a range of gluten free, vegan and vegetarian options! Adam will be so pleased to hear you enjoyed his hospitality - I will ensure to pass on these comments. Our Prix-Fixe menu is running all day during the month of August and as you've highlighted it is an absolute bargain. We look forward to welcoming you again soon! Kind regards, Conor (Restaurant Supervisor)

Written 12 August 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andrew F

Chester3 contributions

a disaster

Nov 2024 • couples

We have eaten here many times but this was our worst experience ever. The prix fixe menu was unappealing, the al la carte was very expensive and the last fish dish on the bar menu had just been ordered by a table next to us which came in after us. We ordered a starter and a main from the bar menu, both arrived at the same time. The steak was tough and served on a cold plate. This was a late evening booking but the experience was a disaster. We will think very carefully before we eat here again.

Written 22 November 2024

The London Carriage Works Team

Dear 452andrewf, Thank you for taking the time to leave a review. I believe it was myself who you were speaking to this evening so I'm disappointed you felt you had a bad experience. Our prix fixe menu changes daily so perhaps a different menu will tickle your fancy a bit more! Our Prix-Fixe menu is great value for money starting at just £29 for two courses - this is competitively priced with a lot of local restaurants in Liverpool. As well as our award winning Al A Carte menu. Please do visit us again to try our new and exciting dishes soon! I am pleased to read we could accommodate your request to have the bar menu in our fine dining restaurant as this isn't the norm, however we try and accommodate everyone's requests as best as we can; so, I'm pleased we did! Unfortunately, our bar fish and chips dish was sold to customers seating in our bar area as well as the table next to you, as you highlighted you sat before them but weren't ready to order yet hence why their order was taken first. I imagine it's due to you having a peruse at over 23 main dishes across the three menus we offered you, as well as the 10 starters and 15 desserts on offer! I send my apologies that this was sold out by the time you came to order, as you have mentioned you were one of the last tables to sit this very busy evening! I will ensure to pass the comments about your food to our chefs again. We take this feedback incredibly seriously. As I can recall, I checked back on your table multiple times and on the third check back, I rectified your complaint swiftly. Due to these issues you have highlighted, I compensated your entire food bill as a gesture of good will. We hate to see anyone who dines with us unsatisfied so I apologise that you felt like it was a "disaster". I can assure you this isn't the usual experience for us here at the London Carriage Works. Please feel free to contact us on eat@hopestreethotel.co.uk if you would like to discuss your experience further. Many thanks, Erin (Restaurant Supervisor)

Written 22 November 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

abernethy 0257

Moreton2 contributions

Cream of the crop

May 2024 • couples

A really nice place, food is a cut above the rest of the places in the vicinity. Pre event meal in the Phil opposite, so fairly busy. Staff were all really nice, let me order a preferred pudding of the normal menu but only charged the set menu price. The set menu that offered great value for money.

Written 22 May 2024

The London Carriage Works Team

Dear Guest, Thank you for taking the time to leave a review on your recent visit to the London Carriage works! I am so glad to hear that you enjoyed our prix fixe menu so much. Our chefs take a lot of time and effort to curate the best menu possible using the best, fresh local products. A warm welcome awaits on your return visit to the London carriage works! Kind Regards Max

Written 26 May 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jpjg1986

Liverpool4 contributions

Amazing food, comfortable setting

Nov 2024 • friends

I’ve been to The London Carriage Works many times, each time it is a fantastic experience. This most recent time I got the Stone Bass starter, Lamb main and Bana Cake desert. Words can’t do the skill of the cookery, quality of ingredients and excellent service justice. As with anything food really, it comes down to individual preference and experience. But this place has never let me down on either. Is it the cheapest? No. Not is it trying to be. This place practices my mantra: quality is more important than quantity, and often quality isn’t cheap. I firmly believe the price is fair for what you get; more importantly it is great value for what it is delivered.

Written 5 November 2024

The London Carriage Works Team

Dear Guest, Thank you for taking the time to leave a review on your recent dining experience with us here at The London Carriage works! Your very kind comments are very welcomed by the whole team here at TLCW. I am absolutely delighted to learn you enjoyed our menu so thoroughly! (The Banana cake is one of our favourites at the moment) Our Kitchen team work hand in hand with the seasons to curate and deliver fresh and innovative dishes that are packed with flavour! I will be sure to pass on your kind comments to the team who will be thrilled to learn you had such a wonderful evening with us. A very warm welcome awaits on your return visit to the London Carriage works! Best wishes, Cameron Barlow The London Carriage Works Manager

Written 6 November 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Chris H

1 contribution

Disappointing

Dec 2024 • family

We had booked this restaurant before about a year ago and had a really good experience. Unfortunately this time it didn’t live up to the same standards. Prior to arrival when I booked the restaurant I asked for limited salt on my food. I had ordered the turkey roast dinner and upon eating the food I noticed there had been a lot of seasoning added. It wasn’t expectable, I did have to take it back and did order an alternative main course which the waitress organised for me which had minimal salt. It’s very clear that my dietary requirements were not listened to. Further to this, a suggestion should have been made to warm the dish up for the other person whilst waiting on the food that’s being replaced.

Written 18 December 2024

The London Carriage Works Team

Dear Mr Hughes, Thank you for taking the time to leave a review on your recent visit to the London Carriage works. I am saddened to read your review didn't match that of previous experiences. Your message absolutely was relayed to our kitchen team who did their utmost to facilitate your request. As explained we do season in layers over the cooking of our dishes but no extra seasoning was added as requested. My colleague did offer to keep your guests food warm whilst we prepared your replacement dish but did insist that she did not want to do this. I was pleased to hear your full meal was replaced and complimentary desserts were received. We do hope this doesn't deter your from future visits and look forward to welcoming you back in the future. Wishing you a very Merry Christmas! Best wishes, Cameron TLCW Manager

Written 20 December 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

City_Watch

Witney152 contributions

Excellent Christmas Day lunch

Dec 2024 • family

Second visit for Christmas Day lunch. As previously, it did not disappoint. Crackers and champagne on arrival made it nicely festive and the service was excellent - at times it felt like each table had three servers, they are that good! The scallops were perfectly cooked and the mushroom Spumante was a novel touch between courses. I opted for the wellington and it was excellent, with a lovely piece of fillet, but my companions stuffed turkey made me wish I’d ordered that - it looked so tasty . Veg and potatoes were great, with the nicest restaurant roasties I’ve had in a long time ( most don’t get them right, for some reason). I personally didn’t enjoy the frozen mince pie sorbet.. not sure that worked, chef? Nice festive effort though, especially the cranberries on top, and I did give it a go, but it wasn’t for me. The dessert trifecta was excellent, with the millefeuile being outstanding. The petit fours were a lovely touch but I had to order the cheese to go, we were all full up! All in all, a welcome return match: so good, we booked for next year. Recommend. Thank you for making it another Christmas treat.

Written 27 December 2024

The London Carriage Works Team

Dear Guest, Thank you so much for your wonderful review! We're absolutely delighted to hear that your second Christmas Day lunch with us was just as enjoyable as the first. It’s great to know that you appreciated the festive touches, like the champagne and crackers, as well as the excellent service—our team truly strives to make every guest feel well taken care of. We're thrilled you enjoyed the scallops, mushroom Spumante, and the Wellington. It's always lovely to hear when our dishes hit the mark, especially the roast potatoes—it's not easy to get them just right! We also appreciate your feedback on the frozen mince pie sorbet, and we’ll certainly take that into consideration for future menu developments. We're so glad that you enjoyed the dessert trifecta and the millefeuille in particular. Thank you again for your kind words and for choosing us to be part of your Christmas celebrations. We’re already looking forward to welcoming you next year and ensuring your third visit is just as memorable. Wishing you a wonderful New Year! Best wishes, Cameron Barlow TLCW Manager

Written 28 December 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Blue2202

San Pedro del Pinatar14 contributions

We booked for a Christmas meal, but left feeling underwhelmed….

Dec 2023 • couples

We booked a Christmas meal for two persons, priced at £59.50 per head, but left feeling underwhelmed. I would have expected Christmas crackers on the table, but the atmosphere was quite flat. I ordered the turkey dinner, which was delicious, but needed more gravy. Not offered any additional gravy, nor any cranberry sauce. Small things, but would have expected it.

Written 10 December 2023

Cameron B

Dear Guest, We always strive to exceed expectation here at The London Carriage Works - I'm saddened to hear you didn't have the experience you were hoping for. I'm glad to hear you enjoyed your Turkey dinner - extra gravy and cranberry sauce are available on your request, please in future do not hesitate to ask one of our attentive front of house team! Please contact me on tlcw@hopestreethotel.co.uk if you are still unhappy - I would be more than happy to hopefully rectify your experience with us! Kind Regards, Libby (Restaurant Supervisor)

Written 12 December 2023

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tee3128

Wirral247 contributions

Afternoon tea

Feb 2024 • friends

Myself and a friend had a voucher for afternoon tea, greeted with a glass of Prosecco, afternoon tea was served quickly and we thoroughly enjoyed all of it. It was presented really well. Staff were lovely and friendly and were helpful when needed. Sandwiches, two scones (one fruit, one plain) and a selection of cakes, a glass of Prosecco and a small selection of teas! What’s not to love! We’ll definitely return again one day!

Written 6 February 2024

Cameron B

Dear Guest, Thank you for leaving a review on your recent visit to The London Carriage Works - where I am delighted to read you had an excellent Afternoon Tea with us! I will pass on your kind comments to the front of house team and pastry chef's, they will be thrilled to hear they made such a lasting impression. A warm welcome awaits on your return. Thank you again. Kind Regards, Libby (Restaurant Supervisor)

Written 8 February 2024

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.