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Reviewed 2 weeks ago via mobile

On May 31st 2021 at about 5:30pm my wife and I stopped at the Starbucks on First St., in Collingwood. Due to Covid, I went into the store while my wife waited outside. When we were finished our drinks outside, my wife went in to...use the washroom. She asked me if it was open. I said yes because I had seen two people, one male and one female, separately go into the washroom hallway. The staff refused to let my wife use the washroom, stating that it was closed due to Covid and there was a sign stating so on the door. I asked to speak to the manager. The manager declined to come out and speak to me. The counter staff kept repeating that he was on a phone call. I waited until it became unreasonable. My complaint is two-fold. The washroom rule does not appear to be consistently enforced. Secondly the manager failed miserably in his customer service role by declining to deal with the matter in the moment. Therefore I am left to write critical review. This is the first negative encounter I have had with a Starbucks employee over years of being a patron.More

Date of visit: May 2021
Reviewed 6 August 2020 via mobile

Thought I would order ahead on the Mobile App. It was an order of Egg Bites. I waited for five minutes for someone to even acknowledge me in the store and then was handed a bag without any cutlery. I was back in my car...and ready to leave before I realized that I didn’t have a fork. By that point I had removed my mask and sanitized my hands before opening the bag. I had to go through the ritual of putting on my mask and reentering the store just because someone forgot the cutlery. Not something you expect from Starbucks 🙃More

Date of visit: August 2020
Reviewed 5 September 2019 via mobile

I always visit this Starbucks when coming to Collingwood. The staff are friendly, the facilities are clean though in the summer it can be very chilly inside. The drive thru is awkward but it moves very quickly. I usually park at the back and go...inside to avoid the small driveway and the drive thru.More

Date of visit: September 2019
Reviewed 16 April 2019

We were out walking along the trail and were grateful to come across to Starbucks to warm up. Good atmosphere and of course all the usual goodies you get at Starbucks. Good coffee.

Date of visit: April 2019
Reviewed 7 January 2019

Was impressed by how quickly they served my coffee, and also how friendly my barista Daisy was ! Outgoing with a happy disposition, she served me quickly and easily. Love that smile! made my day !

Date of visit: January 2019
Reviewed 6 November 2018

Of course, most Starbucks are the same. This time I was guided by staff to trying pairing my coffee with a dessert. Just like you do with wine. I ordered Pike coffee with Lemon Loaf. Simply incredible combination. five thumbs up.

Date of visit: October 2018
Reviewed 21 June 2018

I love this place always great staff and coffees always constant . its not as good as espresso post the local place nearby but its open better hours and its still really good

Date of visit: April 2018
Reviewed 2 April 2018

My latte didn't taste as I usual have it.......all I could taste was milk. But the service was very good. Fast and friendly.

Date of visit: March 2018
Reviewed 24 March 2018 via mobile

Shannon is the best! Love my Caramel Macchiato!!! Great friendly service. The regulars love it here. Comfortable seating and a relaxed atmosphere.

Date of visit: March 2018
Reviewed 4 March 2018

Popped by a couple of times and the staff at the drive through window are very friendly. Could see how people become regulars here.

Date of visit: March 2018
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Frequently Asked Questions about Starbucks

Yes, Starbucks offers takeaway services.

Yes, Starbucks offers delivery services.

Starbucks is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4