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East Side Mario's

) #353 of 446 Restaurants in Kitchener €€ - €€€ Italian, Pizza, Canadian
135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
+1 519-653-3207
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  • Excellent20%
  • Very good17%
  • Average6%
  • Poor21%
  • Terrible34%
Travellers talk about
“spaghetti” (4 reviews)
“soup salad” (2 reviews)
“noodles” (2 reviews)
Open Now
All hours
Italian, Pizza, Canadian
€€ - €€€
135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
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Reviews (97)
Traveller rating
Traveller type
Time of year

1 - 10 of 97 reviews

Reviewed 4 weeks ago via mobile

I'm still sitting here waiting for my food. I don't blame the waitress, she's the only one waiting on the largest section of the restaurant at 7:30 on a Thursday evening. BTW I've been here since 6:30. We ordered right away. My kids are starved...More

Thank Lalapop74
Reviewed 4 weeks ago via mobile

Waited and waited and practically had to beg for a salad and load of bread. An hour and a half before and food came. Will not return.

Thank Scott S
Reviewed 10 April 2017

We went to this East Side Mario's on a Sunday night, to try the "kids eat free" promo. This was a mistake. The service was terrible. We had to ask for a high-chair for our 2-year old, went to get our own kids menus and...More

Thank Christopher G
Reviewed 2 April 2017

Years ago ESM was the place to go. Now it's not very good. Salad tastes different. Bread is still good. Quality and quantity of food has gone downhill. Likely will not return😔

Thank colbor
Reviewed 29 March 2017 via mobile

When I lived in KW I used to come to this location often and never had a problem, this week we stopped in for dinner before a movie and the entire place was a disaster from the get go. It wasn't extremely busy but it...More

Thank Mike R
Reviewed 21 March 2017

My partner and I have been to this location at least 3 times in the last year, and new management is definitely doing it right! The food is always hot and fresh, and service has been good each time. I bought two Groupon deals for...More

Thank Nicole T
Reviewed 16 March 2017

our family of four walked in the doors of the gateway drive location at a few minutes after 5pm. we were seated immediately by a friendly hostess. we sat down at our booth and waited for our waiter/waitress. and waited. and waited. and waited. finally...More

1  Thank Sk0925
Reviewed 13 March 2017 via mobile

$16 chicken strips. Average meal $18-20 for slop! How do they stay in business with the quality they give their customers. I'm sure their near the end!

Thank tellurideplunge
Reviewed 15 February 2017

The slowest service ever.Not that clean and restrooms are not kept up. The staff seem to be more into the tip they hope to get than the customer service. The food was sub par and cold. We will never go back.

Thank John N
Reviewed 13 February 2017

Terrible Italian Food. Ordered pasta and it was cold. Had the soup of the day and it was acceptable but nothing special. Will not recommend to anybody. Go there at your own risk. It was a recommendation for lunch by the hotel concierge. Boy, was...More

Thank Miller C
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Restaurant Details

Rating summary
  • Food
  • Value
Italian, Pizza, Canadian
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Television, Highchairs Available, Serves Alcohol, Full Bar, Reservations, Wheelchair Accessible
Good for
Kids, Child-friendly
Open Hours
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 22:00
11:00 - 23:00
11:00 - 23:00
Location and Contact Information
  • Address: 135 Gateway Park Dr, Kitchener, Ontario N2P 2J9, Canada
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-653-3207
  • E-mail
Hey Budda Boom Budda Bing! We are the Home of All-You-Can-Eat soup or salad and garlic home loaf and offer delicious Italian meals at great value. At East Side Mario’s your family is our family and we are committed to deliver Amore in everything we do!