My family has been patronizing Royal Thai in their first location since they opened. Many years ago I wrote my first review of Royal Thai Cuisine. My opinion has changed over the last while since management has changed. I cannot recommend them now. The portion...sizes are getting smaller and smaller and the prices have increased. The service is slower and they are more disorganized. Last night, after reluctantly placing an online order (hoping that things would have improved) and getting notification that we were to pick up at a certain time, off to Royal Thai Cuisine I went. I arrived to stand in a line up of very upset patrons who all indicated that they were unhappy with the restaurant being very late in having their orders ready for pick up. I was told that they will call out the phone number when orders are ready to take away. After waiting patiently for 20 minutes after the pick up time had passed, I went to the counter and asked when our order would be ready. THEY TOLD ME THAT MY ORDER WAS NOT EVEN IN THEIR SYSTEM! I was very upset but did not let them know how I felt for fear that I would say something unbecoming. However, I told my wife on the way home that I was stopping by someplace else to pick up at a drive thru window. She phoned the staff at Royal Thai and she was told that they REFUSED our order because they were TOO BUSY!! They said that they sent a refusal email to me (it turns out several minutes after I "successfully" placed our order, which I confirmed when I arrived home). However, I did not bring my phone with me to pick up the order so there was no way of getting the Oder Refusal notification. My question is... Why keep the online ordering app running and allowing people to place orders AFTER the management decision was made to stop taking orders? There is no excuse for laziness and lack of customer concern. Shame on you, management of Royal Thai. I can see why they are listed as "For Sale".More