Billy's Seafood Company

Billy's Seafood Company

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+1 506-672-3474+ Add website
Hours
Mon
11:00 - 22:00
Tue
11:00 - 22:00
Wed
11:00 - 22:00
Thu
11:00 - 22:00
Fri
11:00 - 23:00
Sat
11:00 - 23:00
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Does this restaurant have tables with seating?
About
Welcome to where it's all about the freshest seafood around...
PRICE RANGE
€7.00 – €44.00
CUISINES
Seafood, Canadian, Dining bars
Special Diets
Vegetarian friendly, Gluten free options
Meals
Lunch, Dinner
FEATURES
Takeout, Reservations, Seating, Street Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, American Express, Mastercard, Visa, Digital Payments, Free Wifi, Discover, Accepts Credit Cards, Table Service, Gift Cards Available
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4.0
4.0 of 5 bubbles845 reviews
Excellent
397
Very good
242
Average
113
Poor
47
Terrible
46

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Deborah W
Saint John5 contributions
3.0 of 5 bubbles
Jul 2024 family
Overpriced for both quality and quantity. We’re there with visiting family. Muscles dry and tasteless, tiny scallops, crab cakes ok, fresh salad and passable lobster roll … $344.00 with a round of cocktails. Ok service. The next day we returned to see if they had oysters, as they were out the night before and there is a woman there with black hair who was so rude when we asked whether the oysters had come in, that we have vowed not to return with any if our visiting guests!! They get an F from us.
Written 17 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Peter M
4 contributions
5.0 of 5 bubbles
Jul 2024 couples
Great spot for casual dinning. Seafood is their specialty and they did not disappoint. We both had the lobster dinner and I had added the seafood splash..mussels, scallops and shrimp. Just be careful with lobster..mine kept disappearing..( my spouse enjoyed some of it). I highly recommend you try this place. We got there at 5 PM. and it was not busy, by the time we left the line up was out he door.
Written 30 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MeiWei
Kelsterbach812 contributions
4.0 of 5 bubbles
Sept 2023 couples
The restaurant is located in the city market, a beautiful building. There is a small parking lot right next door. We were lucky to get the last spot. The shop is still busy in the late afternoon. The drinks we ordered came quickly. The starters took a while. The Greek salad with feta was great, filling and made from fresh ingredients. The oysters were adequate. Unfortunately, the accompanying lemon and pepper sauce was too strong and overpowered the taste of the oysters. The seafood stew was left over and tasted excellent, as did the steamed whole lobster. The lobster was not particularly cheap at 65 CAD, but it was super fresh. The cheesecake was too creamy and too spicy (salty) for me, so quite unusual for me. Overall, this restaurant can be recommended.
Google
Written 19 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

llinel
Saint John257 contributions
2.0 of 5 bubbles
Feb 2024 couples
We went years ago when it was a seafood restaurant. But now about 80 percent of the menu is not seafood. It is not accessible- no ramps on either door and washrooms appeared to be down a flight of steps. It has atmosphere and great service. The waitress was top notch. But the food was very disappointing. The only option for haddock was fish and chips. And I think someone just dumped the whole salt shaker over the fries. They were beyond salty. I did ask if there were many shrimp on the shrimp alfredo and she told me that it would be generous. Not sure that I think six shrimp are "generous." The whole thing was lukewarm rather than hot and was mostly large noodles that were tossed very lightly in sauce- no sauce over it. It is an upscale place and for the price we expected an experience. The waitress and atmosphere were promising but will not go back.
Written 9 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Just J
Prague88 contributions
1.0 of 5 bubbles
Aug 2024 couples
Honestly the service of the blonde hair waitress (the one without glasses) was something I have not experienced anywhere in the world. She is in a wrong field or burned out. If you are brave enough to sustain this attitude you get a decent meal. Dingby scallops and lobster roll were the highlights for us. The lobster dinner was below average. I hope the owner reads the reviews here and takes the appropriate action, the lady was yelling at us, smashing the plates on the tables and was not even willing to inform us about the allergens - her reply was all the ingredients are mentioned in the menu, if there is gluten we take it out. I have wished to order a chowder since no gluten or flour was mentioned in the ingredients and I have eaten gluten free chowder a couple of times on this holiday already. The reaction from the lady was humiliating, that everyone knows chowder is made with flour and that’s why it’s not even mentioned in the ingredients list!!! I am from Europe vacationing in Canada for 3 weeks, I am eating chowder since it’s a local specialty and I have no local knowledge what goes in. Anyway. The attitude of this person was unbelievable and rather shocking. We have left her no tip whatsoever and encourage everyone to treat her with her own medicine, if you get the same attitude from her.. Btw it was not us… the waitress yelled impatiently to the guests sitting at the next table as well.
Written 31 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tom Robertson
Hello, I am so sorry that was your experience at Billy's. I can absolutely assure you that corrective actions have been taken. We strive for excellent service and this is very disappointing to hear. I would like to discuss this further if you are willing. You can contact me directly at thomasrobertson506@gmail.com.
Written 3 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Saucysavory
Brampton1825 contributions
4.0 of 5 bubbles
Jun 2024 couples
It wasn’t very busy as it was early and just ahead of tour ship season. A bright and cheerful decor. Service was pleasant and efficient. The crab cakes were very flavourful with a crispy exterior but could have been served a bit warmer. I enjoyed the papillote (all wrapped in parchment paper), delicious haddock with a mix of tender crisp vegetables and potatoes which were all very hot. The lobster roll held a good portion of lobster but would have enjoyed more of the butter taste as in the Connecticut style. All beautifully plated. The location is lovely across from the historic King Square and the under redevelopment of uptown Saint John. We would come again. Reasonably priced and good portions.
Written 26 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Virageault
Quispamsis202 contributions
1.0 of 5 bubbles
Feb 2024 friends
Brought friends for supper. Waited 15 minutes for our drink order to be taken. Ordered oysters and wine to start and waiter said we had to order our mains because it was going to be a full house and we would be waiting all night for our food if we waited to order. Oysters and scallops were great. Friends weren’t impressed with their mains. I ordered the lobster roll and come to find out that shrinkflation is happening at Billie’s. They cut the lobster rolls in HALF! See picture. We ended up going to Churchill around 11 or another meal because I was still hungry.
Written 25 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hannah
Montreal1 contribution
1.0 of 5 bubbles
Jul 2022 none
I dined at Billy’s Seafood restaurant on Monday evening July 18 and I cannot remember the last time I was served by someone so rude as Sarah, the server for our table that evening. Her rudeness and inattentiveness was apparent from the time we sat down.  It took awhile for us to get our drinks and when she finally served them she had forgotten my wine. She looked annoyed when she was reminded. When one of our group gestured to her wanting condiments to go with her dinner that had been served she held up an open palm to signal "I'm busy" when she clearly was not. Loudly telling one of us to not yell at her when he was simply reminding her she forgot the bottle of wine he ordered  with dinner that had already been served. While pouring the bottle of wine she spilled some on the table and never even offered an extra glass on the house.  Our empty water glasses and pitchers were never refilled and we were never asked if we wanted a second round of drinks.  My dinner was cold but I didn’t dare mention anything. After telling her to add the food tab of two others at the table to my bill I was given a bill which included someone's bottle of wine. She said someone else told her to put it on my bill but she didn't even ask if this was okay with me. And then she wanted me to sort it out. In the past I have left a small percentage for a tip when I have had really bad service but I decided that night I would not leave any tip. When it was my time to pay  I couldn't figure out how to give a "0%" tip and someone tried helping me. We were laughing at my stupidity in trying to figure this out.  After I paid my bill she actually took a moment to look at my receipt and then looked at me and said "good riddance”. I and those around me could not believe what we had just heard. This server had assumed we had been laughing at her. I told her she was very rude throughout the evening and her response was "right back at you”. At that point it was obvious she was oblivious of her actions and told her so and got up to leave.  Then she started raising her voice in the middle of the restaurant accusing us of laughing at her, saying  my " husband" told her to put the wine on my bill (another assumption as my husband wasn't at the restaurant), telling another person in the group  they  were rude, saying she accommodated us, a table of 9 (Isn't that what restaurants do when people call for reservations for a large table. You either have room or you don't)  screaming at us "just to let know I just paid for all your meals". (We are still trying to figure out what that meant because we all paid for our meals and drinks) I felt it necessary to share my experience in the hopes that the owner of this restaurant sees this and takes action because we will never set foot in this restaurant again. Servers are the literal faces of restaurants and this particular server, Sarah, needs to understand how her actions can impact a business. Food for thought - That same week we went to Cask & Kettle and our server was so amazing she was tipped more than our total bill!!
Written 26 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BillysSeafood
Hi Hannah, I would like to open this response first by apologizing for the delay in responding to you. First and foremost I want to say I take these reviews extremely seriously; I took everything you said and looked into it further. I understand that based off of your review - your experience here was not enjoyable specifically the service that was offered to you. I have spoken with Sara and I have heard her side of the story, which aligns with yours for the most part. She did take things personally, when she heard you laughing she did assume it was about her. But that isn't any excuse for her to act the way that you've said she did toward you. She has been spoken to about the evening of the events and we have handled that within our business in a professional manner and can ensure that it will not happen again. What I want you to know is that we strive to always give professional service and hold our composure and handle every situation in a demeanor that is professional. However we are all human and sometimes things fall through the cracks, you came in on a night that we were extremely busy and unfortunately the service wasn't up to the standard that we hold. I hope that you will take that evening with a grain of salt, and look back at some of the other reviews we have raving about our service. This was a night that shouldn't have happened but it doesn't define our identity. If you are ever around the area again, please give us a call; reach out and I can assure you that if you and your party give us another shot I will personally show you the real Billy's experience that you should have received that evening. Again I apologize for the chain of events and hope to hear from you in the future so we can redeem ourselves in your eyes. Thank you Cara Grant
Written 3 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Leslie-Ann N
2 contributions
5.0 of 5 bubbles
Sept 2023 family
On vacation to the East coast, but I am anaphylactic to shellfish. Our last night here and promised my seafood loving husband one dinner of lobster. The staff were so attentive and went above and beyond to keep me safe. Add to that the pleasant atmosphere, great food and friendly staff, would highly recommend to anyone travelling to stop in
Written 18 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

tigernurse
5 contributions
3.0 of 5 bubbles
Dec 2023 couples
We were excited due to the great reviews. The service was very good but the food was not good. We started with oysters which were not opened properly and were very small. Whoever opened them did not completely separate them from the shell and left them looking shredded. We asked for cocktail sauce and was charged for it!! The fried clams were overcooked and tasteless. The apple slaw, however, was very tasty and crisp. The cioppino was overly spicy with very little depth of flavor. To be fair, the restaurant was extremely busy as the Uptown Sparkle was going on. Overall, this was a disappointing meal.
Written 1 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

michelle c
Girard25 contributions
4.0 of 5 bubbles
Oct 2023 family
The seafood chowder is worth a visit to this restaurant. It was the best I have ever eaten. My husband and I ordered that and the large lobster roll. Although the lobster roll did have a lot on it, it was a let down compared to the chowder. We were going to each get our own lobster roll in the smaller size but the waiter said it is served on the same bun but the large has more lobster on it and I am not a big bread person, so we opted for the large to split. My boys both got the lobster Mac and cheese which had a generous amount of lobster but the sauce was bland. They ended up ordering a cup of chowder to go with their meals as they tasted mine and really liked it. We met the owner and he is very outgoing and engaging. The service was good.
Written 31 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lordedwardsjames
Saint John14 contributions
5.0 of 5 bubbles
Feb 2024 solo
The food was amazing and the service was top notch. They say yiu eat with your eyes and tbe plating was spit on. The s scallop dish with the tomato bacon jam was so delicious that I ordereda second serving.
Written 18 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

10DVD
New Brunswick2 contributions
2.0 of 5 bubbles
Oct 2022 none
I am very disappointed with my dinner and evening at Billy's. It has always had a good reputation and I was quite excited to celebrate a special occassion at the restaurant. I made reservations days in advance, and when we arrived, we were seated at the table that was next to the open kitchen and beside the bathroom. When I asked for another table, I was quickly dismissed and told that the other two available tables were already taken (side note - no one occupied those tables the entire time we were there). Not a great start and it certainly put a damper on the atmosphere; however, we remained positive. When my red wine arrived, it was warm but my friend's beer was good. He ordered the lobster dinner ($55 market price) and I ordered the salmon. The lobster dinner was fine and came with soggy vegetables and about 8 fries. My salmon was flavourful but it and my vegetables were lukewarm and my risotto was cold. I was thoroughly disappointed. Our bill came to just under $200 with tip (I tipped 20% because the server was good...not excellent, as she was quite busy, but good). What was supposed to be a lovely evening with great food ended up being sub-par. To say we were disappoitned is an understatement. I will never go back.
Written 7 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ManoDubai
Dubai18 contributions
1.0 of 5 bubbles
Nov 2021 none
A very bitter experience on our 41st wedding anniversary 10th November 2021. Ordered multiple dishes which were good but the speciality main dish, a large lobster was a disaster. It had less than 25% meat. Reported to the server who notified the chef who chose to ignore our complaint. The chef should have not served the dish when he saw little meat in the tail and the state of the soft claw shell. It was a ruined celebration which will linger in our minds for a while. Never think of visiting the Billy's again.
Written 20 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BillysSeafood
Good day. Normally, we would be apologetic about your experience. We did not understand the misuse of unethical or your complaint. So we took some time and carefully decided how to approach your experience. We also took the time to check out your other reviews and then it made sense. you're clearly hard to please here in north america. Like you should have done before writing a poor review, you should have taken sometime to educate yourself. Which is what i had to do ( my seafood knowledge is limited, my restaurant management skills are not limited). So we are going to take a moment to educate you in seafood. During the life cycle of a lobster, as it is about to shed its shell "molting", the shell stretches away from the lobster so that it makes room for its new shell. The lobster can "appear" empty. when in reality you have payed no more or less than the by the lbs price that is set. if you would like more lobster please order more. The softness of the shell comes with the molting stage of the lobsters life. the lobsters during said stage are just as delicious as those that are not. To go even further, males tend to molt once a year, females will potentially once every two years. We most certainly did not enjoy having any of our very well trained staff called unethical, I am pretty sure you do not understand the meaning or definition of the word. What you were probably looking for is morals. Morals. So if you would like to insult someone or a business, please at least make it so they can understand. Just to make everything a little easier for you to understand. We do not have ultrasound equipment nor x-ray vision. No restaurant does. We use a very accurate scale, to weigh "everything" including our lobsters, that ensures you get what you pay for. Again if you had wanted more lobster, please order more of our delicious lobster. As for your other options we are glad that you enjoyed them. They were made by the same chef, we find it revolting that you would condemn a professional for a issue that is completely out of anybody's control. Let alone a non-issue. We pay a premium for our products to ensure you the guest have premium quality seafood. We have a extremely over qualified staff and owner/management team. Combined we are definitely a very strong restaurant. Please come by again and order an appropriate amount of lobster, maybe then you can have a change of heart. Hopefully knowing a bit more about lobster and our team will help your haunted dreams and sleepless nights. Perhaps now when you go to eat at a different seafood restaurant and this comes up again you will know know how to act accordingly. Thanks Billy's.
Written 7 December 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen A
Warrington30 contributions
2.0 of 5 bubbles
Sept 2023 couples
Looking forward to great fish meal Unfortunately, my lobster mac & cheese was not hot Even after a reheat it was not hot. At the end of the meal the waitress just told me the meal had been brought out promptly. Not great handling of my complaint.
Written 1 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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BILLY'S SEAFOOD COMPANY, Saint John - Restaurant Reviews, Phone Number & Photos - Tripadvisor

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