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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
CUISINES
American, Bar, Canadian, Contemporary
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Waterfront
Reviews (1,015)
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988 results
Traveller rating
490
354
99
26
19
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LanguageEnglish
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Traveller rating
490
354
99
26
19
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All reviews the butternut squash ravioli creole chicken lettuce wraps prawns steak service was prompt food was great server waterfront bellinis patio vancouver bowl canada bc appies
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Reviewed 23 January 2021

Dinner with a good friend on a Monday night, young host at welcome desk seemed a little overwhelmed with selling a gift voucher and organizing a table for us at the same time. Not blaming the young girl, restaurant should give proper trading before leaving...them alone. Food like always very good.More

Date of visit: December 2020
Helpful?
Reviewed 17 January 2021 via mobile

This takes a lot for me to write a negative review. I generally take things in stride but it is important to share our experience in the hope others don’t have a bad experience as well. We made reservations well in advance for a party...of 5 for a special occasion. When we arrived we were seated in the far back corner of the outside patio area which have been converted with walls and heaters. Our booth was very small for our group but we made it work because the place was very busy. I would have expected to be seated in the dining room considering it was a pre-booked reservation from a week prior. The overhead heaters where scorching and when we asked for them to be turned down they were turned off and then it was quite cold. It was not comfortable. Our server was more interested socializing with his colleagues instead of paying attention to the client. With food being delivered, we had to track our server down to ask for cutlery and enough sharing plates. In addition to this, some of the food arrived cold and we should have sent it back but didn’t. The portion for the main entrees were much smaller than what they used to be. Maybe they are cutting costs because if Covid? When you go out for a meal it is important to enjoy it and we have always had positive experiences at Cactus. This was a first, where things were not at all at the high standard of the brand. The food was inconsistent, the service was poor and the seating was less than desirable. I’ve been to most Cactus Clubs in Western Canada due to business travel and they have always been good. This experience was totally unexpected and it is too bad because this is one of our favourite restaurants.More

Date of visit: January 2021
Helpful?2  
Social C, Guest Relations Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 21 January 2021

Hi April, Thank you for taking the time to leave us this review. We're sorry to hear about your experience and would like the opportunity to discuss further. Please email guestexperience@cactusclubcafe.com and a member of our team will be in touch. Thank you!

Reviewed 12 December 2020

This is a place to go to over and over and u will get quality and very friendly service. The atmosphere is relaxing and very comfy. All the covid standards and regulations r being followed. Can't go wrong dining here.More

Date of visit: December 2020
Helpful?
Social C, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 23 December 2020

Hello Rita, Thank you for leaving us this wonderful review and for your recommendation! We're happy to hear that this has been your experience with us and that Cactus has become a go to restaurant for you. We look forward to your next visit! Cheers,...More

Reviewed 13 November 2020

Was impressed by the food at the North Vancouver location a few years ago, so had to try the Kelowna restaurant during our trip. What I love is the perfect mix of elegance, great service, great food and drinks, and still a casual, fun atmosphere....And with prices lower than other fine restaurants. ( the Chicken Creole and crispy Chicken sandwich were perfect ! )More

Date of visit: September 2020
Helpful?2  
Reviewed 21 October 2020 via mobile

Food awesome,view amazing, service great. Would of been a five if we didnt have tough guy behind us being quite vocal on how he disapproves of his partners family and had to storm away from his table to show everyone how angry and tough he...looks. But that was out of the restaurants controlMore

Date of visit: September 2020
Helpful?1  
CactusClubCafe, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 6 November 2020

Thank you for leaving us a great review! We're happy to hear that you enjoyed the food & service during your visit with us. We hope you'll join us again soon! Cheers, Cactus

Reviewed 11 October 2020

We had a completely safe and enjoyable dinner, the staff and restaurant was very well equipped for Covid protocols. Our server and dinner were great, everything came fast and exactly as ordered.

Date of visit: October 2020
Helpful?
CactusClubCafe, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 26 October 2020

Hi Kim, Thanks for taking the time to leave us a review! We appreciate receiving the details of your experience that made it a great one and we will be sure to share this with our team. Cheers, Cactus

Reviewed 6 October 2020 via mobile

We always have great service and food at this location. We recently celebrated our wedding anniversary there and they brought us a lovely complimentary desert. I’m not sure there’s anything on the menu we have not enjoyed. The creole chicken is to die for and...I love the fish tacos too, not to mention the lettuce wraps!More

Date of visit: October 2020
Helpful?
CactusClubCafe, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 26 October 2020

Thank you so much for leaving us a great review! We're flattered you chose Cactus to celebrate such a special occasion and we're happy it was a 5 star experience. We hope you'll join us again soon! Cheers, Cactus

Reviewed 4 October 2020

This is our favourite Cactus Club in ANY location. Last night we had supper there & mentioned to our server, Jordan, that we had a tough work week and we came for supper to decompress. After EXCEPTIONAL service, he brought us dessert on the house....It said ‘Congratulations’ on the plate (because we survived the work week). Let me tell you, I all but lost my faith in human kindness after the gruelling week but Jordan restored it: proving there are still people out there who care. Thank you Jordan & Cactus Club for making our night so relaxing. We will return!More

Date of visit: October 2020
Helpful?
CactusClubCafe, General Manager at Cactus Club Cafe Banks Road, responded to this reviewResponded 26 October 2020

Hi Yvette, Wow, thank you for sharing this experience with us! We’re glad to hear that Jordan went above and beyond to make your visit a memorable one. We look forward to seeing you again soon! Cheers, Cactus

Reviewed 20 September 2020 via mobile

Excellent food and service. The lettuce wraps were delicious. Beautiful view of the marina. Staff was very friendly.

Date of visit: September 2020
Helpful?
CactusClubCafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 24 September 2020

Hi Debbie, Thanks for leaving us a review! We're glad you enjoyed the Szechuan Chicken Lettuce Wraps & the view during your visit. We hope you'll join us again soon! Cheers, Cactus

Reviewed 12 September 2020 via mobile

Great location on the lake boardwalk. Lots of partitions between booths and servers are all wearing masks. Enjoyable and safe

Date of visit: September 2020
Helpful?1  
CactusClubCafe, Owner at Cactus Club Cafe Banks Road, responded to this reviewResponded 18 September 2020

Hi Karen, Thank you for leaving us a 5 star review! We're happy that your experience was a great one. We hope you will join us again soon! Cheers, Cactus

View more reviews
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Questions & Answers
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Sorentuft
7 December 2019|
AnswerShow all 2 answers
Response from MACIMI | Reviewed this property |
they do if you want it. If you don't want ice they don't give it to you. Personally I prefer no ice with any cool drink I order.
0
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dandk1958
5 October 2018|
AnswerShow all 2 answers
Response from Sorentuft | Reviewed this property |
Never
0
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James K
25 August 2015|
AnswerShow all 2 answers
Response from Social C | Property representative |
Hi James, Thanks for reaching out. Absolutely, we allow kids. We don't have an official kids menu; however, we have many options for kids meals that your server can tell you all about! Have a great day James! Cactus Club... More
4
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