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2
Sat, 10/4
20:00

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Steakhouse, Bar, Canadian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
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meals, features
Reviews (339)
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335 results
Traveller rating
157
98
43
30
7
Traveller type
Time of year
LanguageEnglish
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Traveller rating
157
98
43
30
7
Show reviews that mention
All reviews prime rib steak caesar salad potatoes billy miner mushrooms neptune cooked to perfection background music kids menu cactus club server medium booth patio bite canada
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Reviewed 3 weeks ago via mobile

A friend and I stopped for a leisurely beverage and then early dinner yesterday. Had a great experience made even better with Hector as our server. He was very friendly and suggested not just beverages but dinner ideas and when it came to the wine...we were waffling between several so he made additional suggestions and brought 3 tastings so we could decide. No rush, take all the time you like to enjoy your time here with us was his mantra. And so we did. 3 hours, we were having such an enjoyable time. We shared the calamari starter, it was very delicious with the addition of jalapeño and red pepper and a generous portion. My friend had the prime rib, she said it was superb. I had the steak and shrimp. So tender and delicious accompanied by the gnocchi and roasted veg. His wine pairing was spot on. We will definitely come back again. A great experience all round. Thank you.More

Date of visit: March 2021
Helpful?
Reviewed 10 February 2021

I am a 17 year old girl and was given a kids menu which really hurt me and my 14 year old brother was also given a kids menu. Not coming again.

Date of visit: February 2021
Helpful?
Reviewed 4 January 2021 via mobile

We had Mushrooms Neptune and Prime rib. Both were really perfect. What made the night was our server Ethan. Very attentive, friendly and engaging. We will definitely be back

Date of visit: January 2021
Helpful?
Reviewed 1 November 2020

We were given a nice booth as per our request. The server was very abrupt - no welcoming comments, no warmth. After waiting for some time, we had to signal him to remind him that we were waiting for bread. No apology. We had to...wave him over to take our order once we had time to read the menu. Food arrived with a thump on the table - it was almost thrown down. Again, no pleasant comment or interaction. We had asked for carrots, and they were undercooked and neither seasoned nor buttered. Very bland. Plates are unappealing - mine simply contained a piece of meat, a potato, and the carrots. Not anything to make it look attractive. We also found the meals extremely expensive, and would have expected something special for the price. It was so disappointing that we left no tip. Not something we like to do, but how else are you going to reward rudeness and mediocre food? We eat out regularly, and The Keg is off our list. Also interesting that we’ve heard from two other groups this last week who both felt the same as us.More

Date of visit: October 2020
Helpful?2  
Reviewed 25 October 2020 via mobile

My mom had a special birthday celebration. A lot cancelled on us due to the weather and COVID. The Keg gave us a special table and helped make her evening. Watermelon cosmopolitans were very good. Loved the Caesar salad. Steaks were cooked to perfection. Lobster...was delicious. Loved the double baked potato. Billy Miner dessert is always great. Daniel was a good waiter. Thank you for a great evening. Love the Keg!More

Date of visit: October 2020
Helpful?1  
Reviewed 24 October 2020

The Keg is our go to place for celebrations and so when in Kelowna with friends we decided to celebrate both of our marriages. Reservation was easy to make and the wait was short. The hostess was friendly and efficient. Our waiter was another story....We ordered two orders of prime rib dinner (large cut) and it was good. We had told the waiter that we were celebrating but he didn’t acknowledge it until the very end of the evening when he dropped a piece of ice cream cake on the table for us to share. Unfortunately one of us is lactose intolerant and others don’t care for ice cream. We asked for decaf coffee but he said there wasn’t any and refused to make more even though it wasn’t late. We tried to build rapport with him but he wasn’t interested. Then we asked for the bill and he brought out separate bills although we wanted one. We gave him two gift cards and asked him to apply that and we would pay the rest. He applied the larger ($100) to one order and the smaller ($25) to the other couple. He then had the audacity to claim that the difference between the one bill and the $100 gift card was his tip! As if he deserved a tip that size! We argued with him for some time to get it straightened out. Finally we did but the glow from the evening was long gone and we still didn’t get coffee! He managed to turn a special evening into a disappointment. On other occasions at other Kegs, we have been treated so well, made to feel special. Here, we felt we were keeping him from more important things.More

Date of visit: September 2020
Helpful?2  
Reviewed 18 September 2020 via mobile

Not our first visit. This was for my daughter’s birthday and, once again everything was perfect. Food, service, ambience, everything. In particular, our server, Jane, was a wizard. Well done Keg people.

Date of visit: September 2020
Helpful?
Reviewed 14 September 2020

We've celebrated many special occasions at the Keg, over the years, but I have to say, this was the best evening ever. The celebrating of our 50th was supposed to be a huge gathering, but had to be different, due to the Pandemic. There were...only our daughter and her husband and one of our granddaughters to be with us to share in our happiness. Our meals were perfect, our server, Courtney, fabulous in her care of us and our eating area , safe and private. Thanks to the Keg for making the evening so wonderful!More

Date of visit: August 2020
Helpful?
Reviewed 4 September 2020

A bit dismal and noisy. Steaks however were usual good Keg stuff. Hard to find the parking lot. All in all a good place

Date of visit: August 2020
Helpful?
Reviewed 27 August 2020 via mobile

We ended up going to the keg tonight after being disappointed and leaving another restaurant. Good move. The food here is just sensational. Prime rib to die for. Wedge salad, crab legs, garlic shrimp everything was phenomenal. Our server Chad was knowledgeable, efficient and a...good conversationalist. Just a great experience from start to finish.More

Date of visit: August 2020
Helpful?
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Questions & Answers
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Sahtu
23 August 2016|
AnswerShow all 2 answers
Response from nanaking2014 | Reviewed this property |
Macaroni and cheese might have been better than what I had.
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