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Castello Ristorante

Certificate of Excellence
€€€€
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Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
+1 403-762-6860
Website
Today
18:00 - 21:30
Closed now
See all hours
Hours:
Fri - Tue 18:00 - 21:30
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187 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Edmonton, Canada
Level Contributor
27 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

The food disappointed me greatly. It was the third time I visited and each time it has been less wonderful. There was an issue with my drink order leading into a subpar main course. I sent it back and it was replaced with something less desirable than the first. Hoping I have been on "off" nights but I believe it... More 

Helpful?
Thank Michael C
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear about your disappointing experience. This is clearly not the type of experience we wish any of our guests to have. I have shared your feedback with our team to ensure a similar situation does not reoccur. We are always looking... More 

Toronto, Canada
Level Contributor
43 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

While the setting is definitely beautiful, the food is just ok. I got the spaghetti with meatballs? And to be honest the sauce was not great. Although it is an Italian restaurant, it does not taste Italian at all.

Helpful?
Thank Carly G
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear than your evening was less than memorable. Our culinary team is always looking for ways to improve and truly appreciates your feedback. I do hope you enjoyed the rest of your visit to the Rockies. Warm regards, Jeffrey C. Food... More 

Perth, Australia
Level Contributor
106 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

We had booked from Australia for Christmas Eve dinner, and had emailed to check the availability of gluten free options for our daughter. We were very impressed that they had noted the gluten free requirement next to our name in the reservation, and our waiter took the time to point out all the options available for each course. We didn't... More 

Helpful?
Thank Mardi S
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are happy to pass along your feedback to our culinary team; we truly strive to provide delicious options to all guests with dietary restrictions. We are thrilled you were able to enjoy the duck as well as a tasty dessert! We hope you were... More 

Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 November 2016

An absolutely FANTASTIC meal accompanied with WONDERFUL service. I would HIGHLY recommend to anyone visiting Banff. It doesn't get any better than Castello Ristorante. Truly authentic Italian cuisine.

Helpful?
Thank HannahWorldTraveler
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with such positive feedback! Hand-made pasta, ultra-thin, ultra-delicious pizza, and a variety of savory entrees are only elevated by our wonderful service team. We are thrilled you hear you enjoyed your experience with us and hope you have a chance to return! Warm regards, Jeffrey C. Food &... More 

Level Contributor
23 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 November 2016 via mobile

I only have one word: wow! The restaurant itself is charming, in a round tower. My boyfriend had chicken parm, he said it was the best he ever had. My sister and I also loved our food. We had great, authentic tiramisu for dessert and each a different coffee, they were all fantastic. Unfortunately, I can't remember the name of... More 

Helpful?
Thank Amélie R
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent experience with us. Our culinary team prides itself on offering modern Italian cuisine. We will be sure to pass along your kind worlds to our team! We hope you are able to join us again for another memorable meal. Warm regards, Jeffrey C. Food & Beverage Manager More 

Woodland Park, New Jersey
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 2 November 2016

While staying at the spectacular Banff Springs Fairmont we had a wonderful dinner here. Service was top notch as was the food.

Helpful?
Thank mbprinter
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear valued guest, Thank you for taking the time to review your recent experience with us on Trip Advisor, we always appreciate feedback! We are glad you were able to enjoy a memorable dinner with us and hope you are able to return again! Warm regards, Jeffrey C. Food & Beverage Manager More 

Edmonton
Level Contributor
50 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 30 October 2016 via mobile

We always recommend the Castello if people are coming to Banff Springs Hotel. We also recommend it to people who are coming to Banff and want to experience the beautiful hotel but are not staying overnight. The restaurant is in a funny location and sometimes hard to find... But ask for help because it's worth it. We always book on... More 

Helpful?
Thank Mollymoto
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Our culinary team prides themselves on being able to offer authentic Italian cuisine in the heart of the Canadian Rocky Mountains. Our team is always eager to offer their services, whether it be finding a location in the hotel, or assisting to choose the perfect wine to complement dinner. We are so happy you enjoyed your dinner... More 

Winnipeg, Manitoba, Canada
Level Contributor
62 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 23 October 2016

The setting of the room is beautiful and elegant. The wine list is extensive but pricey. Both the Cesar salad and the meatballs were pretty good. The meatballs were very tasty and had a great texture. The crab ravioli was pretty disappointing, seemed a bit over cooked. The filling was nice but the sauce was tasteless and runny.

Helpful?
Thank lisabC3283QV
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for sharing your experience on TripAdvisor. Our culinary team is always looking for ways to improve and appreciates your feedback regarding your dinner. It was great to hear that you enjoyed your salad and meatballs! Thank you again for taking the time to share you feedback. Warm regards, Jeffrey C. Food & Beverage Manager More 

blaine,wa
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 22 October 2016

I never thought it was possible to make a really bad Salad Caprese, but this restaurant managed to do it! Part of the problem with this less than fine dining experience was that we were at a Fairmont. You expect so much more from these people. The restaurant style is fine, typical Fairmont quality with appearance and service staff. However... More 

Helpful?
Thank myopinionBlaine_wa
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience. I am sorry hear that your dinner was less than memorable. We strive to provide a memorable menu paired with engaging service. It's clear that on your visit we were unable to deliver on both these counts. I am truly sorry to hear that our team... More 

Adelaide
Level Contributor
38 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 October 2016 via mobile

Our group of six had dinner during our trip and must say from start to finish of the night really enjoyable. Firstly staff were fantastic, really helpful and fun to be with. The food was awesome from 1st course thru to mains cannot fault it. Taste superb and for a change not typically huge quantities Will and can certainly recommend... More 

Helpful?
Thank moombanpconsole
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this review

Dear Valued Guest, Thank you for taking the time to share your recent experience on TripAdvisor. It's fantastic to hear that you were able to surround yourself with friends and enjoy a memorable evening. Our team will be thrilled to hear such positive feedback! We look forward to welcoming you back the next time you are in Banff. Warm regards,... More 

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Restaurant Details

Rating summary
  • Food
    4 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Average prices
US$16 - US$31
Cuisine
Italian
Meals
Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar
Dining Style
Casual Elegant
Good for
Special Occasion Dining, Romantic, Child-friendly
Open Hours
Sunday
18:00 - 21:30
Monday
18:00 - 21:30
Tuesday
18:00 - 21:30
Friday
18:00 - 21:30
Saturday
18:00 - 21:30
Location and Contact Information
  • Address: Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
  • Public Transportation: There is a bus service run by the town which runs approximately every 40 minutes into Banff. Fare is $2.00 per person. The bus operates daily from 6:35 a.m. until 11:15 p.m.
  • Location: Canada  >  Alberta  >  Canadian Rockies  >  Banff National Park  >  Banff
  • Phone Number: +1 403-762-6860
Description
Celebrate the simple pleasures of great food, wine and company with an authentic Italian meal at Castello Ristorante! The diverse regional flavours of modern Italian cuisine and showcased nightly with our seasonally inspired menu of deliciously shareable appetizers, hand-made pasta, ultra-thin pizza, and innovative rustic fare.

Experience “La Dolce Vita” and the largest Italian wine collection in Banff at Castello Ristorante.

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Castello Ristorante and other visitors
1 question
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Edmonton, Canada
over a year ago

See all questions (1)

Questions? Get answers from Castello Ristorante staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?