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Castello Ristorante

Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
+1 403-762-6860
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Overview
  • Excellent45%
  • Very good27%
  • Average18%
  • Poor8%
  • Terrible2%
Travellers talk about
“pasta” (24 reviews)
“tiramisu” (9 reviews)
“clams” (4 reviews)
Closed Now
Hours
CUISINES
Italian, Gluten Free Options
PRICE
€€€€
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
All Details
Write a ReviewReviews (243)
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1 - 10 of 236 reviews

Reviewed 1 week ago via mobile

I thought I would eat at a classy restaurant and was completely disappointed The food was cold and way overpriced for what it was The service was ok I could have had a nicer meal at a fast food pizza shop I wouldn’t recommend this...More

Thank yann H
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this reviewResponded 2 days ago

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear about your less than memorable experience. This is clearly not the type of evening we wish any of our guests to encounter. We strive to...More

Reviewed 1 week ago

I ate at this restaurant recently as one of the options on a Scenic tour. We had a late booking. I ordered a Grilled Mixed Seafood and to say that I was disappointed would be an understatement. The mussels were very dry and were probably...More

1  Thank Barry F
Jeffrey C, Manager at Castello Ristorante, responded to this reviewResponded 1 week ago

Dear Valued Guest, Thank you for taking the time to share your experience with us, we do appreciate your feedback. We are disappointed to hear your meal was not memorable, and we will be investigating the disconnect that lead to this letdown. We do hope...More

Reviewed 21 April 2018 via mobile

Very disappointed with this place. Portion sizes are pathetic and food very overpriced for what it is. As an example One of our party had the risotto and you could put the whole dish on 2 spoons. The pizzas were poor considering the price. Also...More

Thank PilotReviews
Jeffrey C, Manager at Castello Ristorante, responded to this reviewResponded 4 weeks ago

Dear Valued Guest, Thank you for taking the opportunity to share your feedback with us on Trip Advisor. We are disappointed to hear your experience was not what the group had hoped for. We will be sure to investigate the disconnect between our teams to...More

Reviewed 18 April 2018 via mobile

We shared a few dishes that were all generous portions. The calamari and bruschetta were great starters. The mixed greens with gold beets were yummy as was the Funghi pizza. Our server was very attentive. It was a lovely quiet setting.

Thank kpatters
Jeffrey C, Manager at Castello Ristorante, responded to this reviewResponded 19 April 2018

Dear Valued Guest, We are thrilled to hear you enjoyed your Italian dinner with us. The fungi pizza is a staff favorite! We to welcome you back again in the future. Warm regards, Jeffrey C. Food and Beverage Manager

Reviewed 1 April 2018 via mobile

My family decided to eat at Castello. Great choice. Everyone enjoyed their meals - wife and kids included. I would recommend the restaurant, but the service was a little slow. Everything came out 10-15 minutes later than it should, but the food was excellent.More

Thank SRB33
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this reviewResponded 3 April 2018

Dear Valued Guest, Thank you for sharing your experience on TripAdvisor. It was wonderful to hear how much everyone enjoyed their meals. Thank you for sharing your feedback on the timeliness of service. I have shared this with our service teams as we are always...More

Reviewed 20 March 2018 via mobile

We read that they had great thing crust pizza. Ours came out average no crunch and mediocre. We had panzinilo salad which was very good. The service was good just expected the pizza to be as menu stated.More

Thank Henry D
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this reviewResponded 21 March 2018

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear about your disappointment with the pizza. We strive to exceed our guests' expectations with every order which is why we appreciate hearing directly from our...More

Reviewed 19 February 2018

We visit the Banff Springs hotel 1-2 times per year to enjoy the Castle, the service and the amazing rocky mountains. Every time we go we try a different restaurant. this time we decided on Castello Ristorante. We had the Muscles to start which were...More

Thank Chris-D7878
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this reviewResponded 21 February 2018

Dear Valued Guest, Thank you for taking the time to share your experience on TripAdvisor. I am sorry to hear that your recent visit was less than memorable. I have shared your comments with our culinary team as we are always looking for ways to...More

Reviewed 25 January 2018

Food was very good, service was excellent. It is fine dining right next to the Fairmont Hotel, beautiful atmosphere, and very romantic at night Authentic Italian cuisine!More

Thank ANNAA302
Jeffrey C, Manager at Castello Ristorante, responded to this reviewResponded 26 January 2018

Dear Valued Guest, Thank you for taking the time to share your feedback with us on Trip Advisor. We are thrilled to hear you enjoyed a romantic evening with us at the Castle! We love to leave our guests with long lasting memories of delicious...More

Reviewed 4 January 2018 via mobile

We visited a couple of days after New Years as we were looking for a restaurant that was something different from the steak houses that seem prevalent in Banff. We were not disappointed. The food was excellent. We had pasta, meat and fish dishes, all...More

Thank Singstar123
Jeffrey C, Food & Beverage Manager at Castello Ristorante, responded to this reviewResponded 9 January 2018

Dear Valued Guest, Thank you for for taking the time to write such a lovely review on TripAdvisor. It was wonderful to hear how much you enjoyed your meal. Our culinary team always loves to hear such positive feedback. We look forward to welcoming you...More

Reviewed 4 January 2018

There comes a time when a restaurant tries to hard to be 'everything for everyone'. This is the case with Castellos. Although I did not try everything on the menu, just from reading the menu you can see that this is a restaurant that as...More

Thank Alphonse7
Jeffrey C, Food and Beverage Manger at Castello Ristorante, responded to this reviewResponded 5 January 2018

Dear Valued Guest, Thank you for taking the time to share your feedback with us, we appreciate hearing from our guests. We strive to provide memorable dining experiences for our guests and are sorry to hear we did not meet this expectation. We will be...More

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Questions & Answers
BeGoodTanya
17 April 2015|
AnswerShow all 2 answers
Response from sunlover57 | Reviewed this property |
My husband wore jeans with a nice shirt, so I'd say, no dress code. :)
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$16 - US$32
Meals
Dinner
Restaurant features
Reservations, Seating, Waitstaff, Parking Available, Street Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Highchairs Available
Dining Style
Casual Elegant
Good for
Romantic, Special Occasion Dining, Child-friendly
Open Hours
Sunday
18:00 - 21:30
Monday
18:00 - 21:30
Tuesday
18:00 - 21:30
Friday
18:00 - 21:30
Saturday
18:00 - 21:30
Location and Contact Information
  • Address: Fairmont Banff Springs | 405 Spray Ave, Banff, Banff National Park, Alberta, Canada
  • Public Transportation: There is a bus service run by the town which runs approximately every 40 minutes into Banff. Fare is $2.00 per person. The bus operates daily from 6:35 a.m. until 11:15 p.m.
  • Location: Canada  >  Alberta  >  Canadian Rockies  >  Banff National Park  >  Banff
  • Phone Number: +1 403-762-6860
  • E-mail
Description
Celebrate the simple pleasures of great food, wine and company with an authentic Italian meal at Castello Ristorante! The diverse regional flavours of modern Italian cuisine and showcased nightly with our seasonally inspired menu of deliciously shareable appetizers, hand-made pasta, ultra-thin pizza, and innovative rustic fare. Experience “La Dolce Vita” and the largest Italian wine collection in Banff at Castello Ristorante.
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