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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value

Details

PRICE RANGE
US$19 - US$75
CUISINES
Japanese, Seafood, Sushi, Asian, Japanese Fusion, Healthy
Special Diets
Vegan Options, Gluten Free Options
View all details
meals, features
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Reviews (1,127)
Filter reviews
342 results
Traveller rating
329
7
2
0
4
Traveller type
Time of year
LanguageEnglish
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Traveller rating
329
7
2
0
4
Show reviews that mention
All reviews sushi butter cake alaska roll wagyu duck rice octopus alfredo our waiter great server amazing food great recommendations an amazing job took great care amazing experience outstanding service great restaurant
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Reviewed 4 days ago

Went for the classy dinner night for our buddy’s bachelor party. They accommodated our 17 person party in short notice, treated us like kings and we are like royalty as well. Every dish was spectacular. Ernesto and Javier were great! I showed up early and...had a great time talking mezcal and sotol with them. Highly recommend Kai for food, service, ambiance, everythingMore

Date of visit: June 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 3 days ago

Hello! Thank you so much for celebrating with us, we are glad you enjoy the gastronomy and ambiance of the best Japanese restaurant in Cancun, come back soon!

Restaurant's Favourite
Reviewed 28 January 2021

All the dishes are so carefully cooked, with a lot of detail in the mix of flavors and textures as well as the presentation. Fish is extremely fresh, some products even come fresh directly from Japan. All the sushi bar team is perfectly trained to...cut and serve the fish in the proper way. You should definitely try "Kampachi al cilantro", "Akami trufado", "Hamachi serrano", "Alaskan roll" and of course a sample of all the nigiris. Really, if I had to make a list I would include almost all the menu. Now, talking about the main courses, they have got a Josper to cook all the proteins, which make them even more tasty because of the smoky flavor and tenderness it gives ro the meat. Their Wagyu is so good and fresh, totally a must as well. Going to Kai is a complete experience. Apart from their delicious food, the ambiance is so cozy, they take care of each detail, music (80's and 90's), the decoration is in sync with the place. Kai concept will blow your mind and your senses. You should definitely try it!More

Date of visit: January 2021
Helpful?1  
Reviewed 1 week ago via mobile

The food was excellent, the music was funky, and the service by Javier was world class! 10/10 would recommend

Date of visit: June 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 1 week ago

Hello! Thanks for write us and share your experience, we are glad you had an excellent attention. We wait to see you in your next visit in the best restaurant at Cancun.

Reviewed 1 week ago via mobile

The food is delicious and Ernesto the waitor took care of me very well & was so friendly! Also the atmosphere is very nice.

Date of visit: June 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 1 week ago

Hello! We are glad you visited us and experienced an amazing time dinning at the best Japanese restaurant in Cancun. We hope to see you soon again, we will mention your feedback to Ernesto.

Reviewed 1 week ago via mobile

Me and my bf came here on a whim while on vacation and we’re so glad we did because the food was great. We ordered Kumamoto oysters for starters, hamachi w/ Serrano, the toro hamachi roll, and the salmon sashimi. SO GOOD!!! especially the salmon,...we liked it so much we had another order. Shoutout to our server Javier for his exceptional service throughout our meal. He was attentive and extremely accommodating to our needs and questions. Would recommend!More

Date of visit: June 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 1 week ago

Hello, Courtney! We are glad you visited us and have had an amazing time dinning at the best Japanese restaurant in Cancun. We hope to see you soon again, we will mention your feedback to Javier.

Reviewed 2 weeks ago

We are visiting from Las Vegas and found this restaurant close to our hotel, everything was delicious and our server Ernesto was very friendly and attentive. We had the kiddos with us and everyone was very nice even with my crazy kids. Would recommend this...place to anyone and make sure to ask for Ernesto.More

Date of visit: June 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 1 week ago

Hello! Thanks for write us and share your experience, we are glad you had an excellent attention. We wait to see you in your next visit in the best restaurant at Cancun.

Reviewed 3 weeks ago via mobile

Kai is a little gem tucked away in the Macau Casino in Cancun! Fresh Japanese cuisine with a Mexican flair! Our servers were friendly & attentive, great atmosphere, reasonably priced! Highly recommend!!!

Date of visit: May 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 3 weeks ago

Hello! We are glad you had an excellent experience and enjoyed the best japanese food in Cancun. ¡We hope to see you soon again!

Reviewed 3 weeks ago via mobile

Very good restaurant! Fresh food. Perfect service!! Jorge is a great server! Beautiful restaurant!!!

Date of visit: May 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 1 week ago

¡Hello! We are glad you visited us and have had an amazing time at the best Japanese restaurant in Cancun. We hope to see you soon again, we will mention your feedback to Jorge.

Reviewed 4 weeks ago via mobile

We stopped in after shopping. The food and drinks are exceptional. Service was very attentive — ask for Javier, he made wonderful recommendations. We look forward to returning!

Date of visit: May 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 1 week ago

¡Hello Lauren! Thanks for your comments, we're happy to know that you enjoyed the Japanese food. We hope to see you soon again, we will mention your feedback to Javier.

Reviewed 4 weeks ago via mobile

Most amazing sushi and then we had the salmon. So so good. William our server was so professional and helpful.

Date of visit: May 2022
Helpful?
KAI, Propietario at KAI, responded to this reviewResponded 3 weeks ago

Hello! We are glad you´ve had an amazing experience at the best japanese restaurant in Cancun. We will mention your feedback to William. We hope to see you soon again.

View more reviews
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Frequently Asked Questions about KAI

Yes, KAI is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

KAI is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5