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Reserve a table
2
Mon, 4/7
20:00
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your visit
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
  • Socially distanced dining tables
  • Staff required to regularly wash hands
  • Tables disinfected between guests
Read more
Updated 14/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 14/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Welcome to Hacienda Sisal, the best Cancun Mexican Restaurant! Enjoy mouthwatering cuisine, music, lively mexican band, great drinks and hospitality.
PRICE RANGE
US$15 - US$42
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Dinner, Brunch, After-hours, Drinks
CUISINES
Mexican, Latin
FEATURES
Reservations, Outdoor Seating, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Buffet, Live Music, Family style, Non-smoking restaurants
Reviews (3,029)
Filter reviews
2,573 results
Traveller rating
1,819
459
183
67
45
Traveller type
Time of year
LanguageEnglish
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Traveller rating
1,819
459
183
67
45
Show reviews that mention
All reviews brunch guacamole enchiladas tres leches churros chicken alfredo steak salad mexican food royal sands resort our waiter all inclusive package mariachi band made table side beautiful restaurant great food and service
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Reviewed yesterday via mobile

We had the pleasure of having Gabriella as our server for dinner and she was the best! We loved her energy and her charisma; she gave us good options to order and was lovely the entire time. Honestly, the whole service at this restaurant was...a 10/10! We loved them and hope everyone loves them as well!!More

Date of visit: July 2022
Helpful?
Reviewed yesterday via mobile

Food and service was very good! Gabriela is a great server to have! Great environment. Highly recommend!

Date of visit: July 2022
Helpful?
Reviewed yesterday via mobile

Service from Sergio was great! He was quick and very attentive to our needs. He recommended great food and drinks. Everything tasted amazing and they had great music also, will definitely come back.

Date of visit: July 2022
Helpful?
Reviewed yesterday via mobile

This is one of the best restaurants I have visited in Cancun. It was my Daughters 16th Birthday and it was overheard. Next thing I know the staff came out and surprised my daughter with a beautiful display. The food was amazing the Salmon, empanadas,...chicken salad, nachos, pork chop, steak and more. Our server was Aimee and the manager and staff all were amazing and accommodating to my mommy who was in a wheelchair. When I return I will be sure to visit again 20 starsMore

Date of visit: July 2022
Helpful?
Reviewed 2 days ago via mobile

Excellent service from Gabriella, amazing food, the restaurant is very beautiful and service was efficient and outstanding. Will definitely be back

Date of visit: July 2022
Helpful?
Reviewed 4 days ago via mobile

Jesus and Geovani were the best and got mi familia y yo todos we needed. Ellos fue muy bueno and were very helpful. I highly recommend them, the food, and the place!More

Date of visit: June 2022
Helpful?
Cristina Pacheco, Marketing coordinator at Hacienda Sisal, responded to this reviewResponded 3 days ago

Dear Andrews, ​Thank you for your review! We are so glad to hear that you enjoyed our food and Jesus & Geovani's service. We’re always looking for ways to improve the experience at our restaurant, but it’s great to know that we are on the...More

Reviewed 4 days ago via mobile

The food is so good,the restaurant ambience is very nice and all the servers are amazing,especially Geovany.This was our favorite restaurant in Cancun!Thank you all for a wonderful experience!More

Date of visit: May 2022
Helpful?
Cristina Pacheco, Marketing coordinator at Hacienda Sisal, responded to this reviewResponded 3 days ago

¡Hola Alexandra! ​Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Geovany will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we...More

Reviewed 5 days ago via mobile

Such good service! Gabriella gave wonderful recommendations and was very attentive! Thank you so much!More

Date of visit: June 2022
Helpful?
Cristina Pacheco, Marketing coordinator at Hacienda Sisal, responded to this reviewResponded 3 days ago

Dear Jasmine, ​Thank you very much for your positive feedback about your visit. We are very delighted to hear that you enjoyed our food and Gabrela's service. We do very much appreciate your recommendation and it would be our pleasure to welcome you once again....More

Reviewed 5 days ago via mobile

Food was so good!! Gabriela Gio was our server and she was so sweet and helped us pick out our dishes. Service was perfect.More

Date of visit: June 2022
Helpful?
Cristina Pacheco, Marketing coordinator at Hacienda Sisal, responded to this reviewResponded 3 days ago

¡Hola Anita! Thank you for taking the time to leave a review. We are super excited to hear you had such an incredible time with us. This is everything we strive for! We definetely look forward to welcome you again really soon. Until next time,...More

Reviewed 5 days ago

We chose to eat here for our final dinner in Cancun and I’m so glad we did. The atmosphere was wonderful, food was delicious and the mariachi band topped off the evening. Sergio was our server and was extremely attentive. We will definitely visit again...on our next trip.More

Date of visit: June 2022
Helpful?
Cristina Pacheco, Marketing coordinator at Hacienda Sisal, responded to this reviewResponded 3 days ago

​It sounds like you enjoyed our everything about your recent visit! We are so happy to hear that the flavor of our dishes and the kindness of our staff were up to par with your expectations. We take pride in the quality of our food...More

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Questions & Answers
Ask a question
Maps56856099360
29 April 2019|
AnswerShow all 2 answers
Response from Loves2Trvl |
Yes
1
Vote
Jarrod H
14 January 2018|
Answer
Response from Katrine13568 | Reviewed this property |
I don't know, I don't work there. I would imagine so though. Call and ask.
-4
Votes
Duke S
7 November 2017|
AnswerShow all 2 answers
Response from Mauricio1133 | Reviewed this property |
They have a buffet style Sunday brunch.
0
Votes
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Frequently Asked Questions about Hacienda Sisal

Yes, Hacienda Sisal is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Hacienda Sisal is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4.5