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I found my interactions with staff awfully unpleasant and I see them as very ill mannered individuals. Asking for things as simple as where is the sugar got them wound up .Disappointed to say the least .
Not sure who is responsible for cleaning the disabled toilet. On Monday 9 November I visited with my friend. Considering all the hand hygiene precautions the toilet was disgraceful. Important that it should be crucial.
Track and trace did not work.staff didn't care.
Tables not cleared or cleaned after being used.
Very unsafe. Staff were only there to make the company money, not interested in the customer's safety or health.
Please don't even walk past, cross the road.
the almond milk latte and mango/passion fruit cooler is great, in my opinion better than other places like starbucks. the ham and cheese toasties are delicious, the staff are nice, i like the homely and cosy decor and there is 2 fairly close by costa’s...near me. apart from it being expensive i would recommend costa coffee.More
Customer service was diabolical. The lady behind the till was okay, she seemed to be at a bit of a loss on how to get some items onto the till, when she asked for help the other staff member just tapped buttons on the screen...in a bit of a “huff” and then said “she’s new” - poor soul!
The older lady then proceeded to take over and started raising her voice at my partner (as if he was stupid) saying we don’t make regular coffees, it’s medium. When we explained that that wasn’t even part of the issue and that we would like a soya gingerbread latte (dietary requirement) she looked very confused - it’s on the board! When rudeness got too much from this lady, my partner insist we left, which we did. I’ve never experienced this much bad customer service. Clearly this woman shouldn’t have been training either! How ridiculous, whitbread never used to stand for things like this!More
Lovely visit once again. Visit here on a weekly basis with my baby and sometimes my bigger girls and friends. Great coffee and cake. Such a lovely group of staff too- Michael, Saffron, Kian amongst many more. Sorry don’t have all the names. Always so...friendly, helpful and efficient. Can’t rate highly enough 10/10More