I took my son for his 25 birthdays to Track and Records because it was highly recommended by the locals in Montego Bay. The food and drinks we ordered were excellent, especially the jerk wings. The kitchen and bartenders are good at what they do....Inside the restaurant was beautifully done up and the washrooms were clean. Also, there is an elevator or stairs because the restaurant is on the 2nd floor in St. James Plaza. The service from the one waitress was NOT good (March 9, 2024, 6:00 pm). I put the date and time because there were 3 of them standing around talking at the front door and if we required anything it felt like it was an inconvenience. The one thing I was shocked about was when she took our order and we ordered our drinks she asked if we wanted them now or later. I did say now. After our food was served, I had to get up and approach her at the front where she was busy talking with her 2 coworkers because drinks were sitting at the bar waiting to be served and we were already halfway through our meal. The waitress did say sorry the bartender was busy and had to make 15 drinks for the people outside. We were waiting for the waitress to return because, after the 6 wings as an appetizer, my son wanted to try a burger and fries. I had to go and get a menu as the 3 girls continued to talk at the front. Then we wanted another round of drinks and once again I had to go to the front to get the drink menu where the 3 girls stood and talked. At the end when I asked the waitress to bring the bill, I asked her to double-check my count for Jamaican Dollars (JMD) because I was from Canada and the extra cash was for the tip. When she counted the money that was the only time, I saw a smile on her face and she was suddenly friendly. I left a 19% tip on a $ 12,132. 50 JMD ($105.45 CAD) bill not because she deserved it for the terrible service but because I was hoping the waitresses have to split their tips with the kitchen employees and bartenders. I know in Canada this is not an uncommon practice in the restaurant industry because it takes the entire team to provide a customer with an excellent dining experience from start to finish. Service.More