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The Lock Keeper

Pilkington Way, Radcliffe, Bury, England
+44 161 723 3502
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Overview
  • Excellent20%
  • Very good14%
  • Average15%
  • Poor11%
  • Terrible40%
Travellers talk about
“ice cream” (3 reviews)
“play area” (10 reviews)
Open Now
11:00 - 23:00All hours
CUISINES
Bar, British, Pub
PRICE
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Pilkington Way, Radcliffe, Bury, England
All Details
Write a ReviewReviews (250)
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1 - 10 of 250 reviews

Reviewed 4 days ago via mobile

We visited with our children on Saturday. We have been to the lock keeper several times as it is a local place to meet family members.... the place is not the most professional place to greet family's who are dining. We are not a fussy...More

Thank outwood89
Reviewed 2 weeks ago via mobile

We visited at tea time on Sunday evening, we both decided to order the yard burger with the drink one pound extra. We got charged extra 2pound for orange juice in vodka plus the 1 extra. That said we excepted explanation. After a 1 hour...More

Thank Pauline D
General Manager A, Manager at The Lock Keeper, responded to this reviewResponded 1 week ago

Hi Pauline D, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to make this up to you. Please contact our...More

Reviewed 3 weeks ago

When we arrived, having never been there before, my husband ordered a pint of Bitter, double Vodka and coke and a half Bitter Shandy. My elderly mum and I had already sat down. When he brought the drinks over we had been given a pint...More

Thank wrinklies2016
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Lock Keeper, we are always looking for ways to improve; we appreciate your input....More

Reviewed 23 December 2017

We went to the lock keeper in Radcliffe for a vegan meal and the dish was topped with cooked cheese the gravy was meat gravy and there was butter to put on the jacket potato When staff was alerted to the problem it was taken...More

1  Thank anita s
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Dear Anita S, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at 0161 723 3502 so we may assist you in moving forward towards a...More

Reviewed 19 December 2017 via mobile

Always passed the Lock Keeper but decided to pop in for a drink to see what it was like Smaller inside than you imagine but well presented and warm on our visit. Good selection of drinks and the menu looked varied and reasonably priced, would...More

Thank DinnerWithFiona
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Thanks Fiona, we are so pleased you enjoyed your visit to Lock Keeper! We look forward to seeing you again for a meal. The Lock Keeper team

Reviewed 4 December 2017 via mobile

Get what you pay for really! Average pub food but not expecting much for the price you pay. A lot of choice on the menu and reasonably priced. Ok for a quick bite or cheap meal.

Thank Mollie H
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Hi Mollie thank you for taking the time to leave us your honest feedback.

Reviewed 12 November 2017 via mobile

Food was ordered and came out in dribs and drabs,the last main meal was served 25mins after the first meal. Some meals were not what we ordered. Kids meals didnt come out first. No appology or service with a smile. The food was not great,...More

2  Thank Angela K
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Dear Angela, thank you for taking the time to leave us feedback about your experience with us. Here at Lock Keeper, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact...More

Reviewed 11 November 2017 via mobile

Absolutely disgusted came in for breakfast on the 11 November and find it completely unacceptable that during the two minutes silence your staff find it acceptable to laugh and joke at the bar with customers. Being a veteran myself after having served 14 years it...More

1  Thank Carl D
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Hi Carl thank you for taking the time to leave us your honest feedback. We have taken your observations on board and will try to ensure that this is not repeated in the future.

Reviewed 7 November 2017

Took my mother and friend for lunch. Service is slow. Food was cold, brought two wrong meals. Had to send back.the next lot was hot but not impressed with it at all. Won't be visiting again.

Thank Susan M
general manager a, Manager at The Lock Keeper, responded to this reviewResponded 3 weeks ago

Hi Susan M, we regret to hear that your recent experience was anything less than exceptional. We are working hard to ensure that this is not repeated either for you or any other guest in the future.

Reviewed 30 October 2017 via mobile

Food on the floor, generally not clean in all areas. I get it's a good pub, however the tables were not clean when seated. Food well not good. Won't be going back sorry.

Thank dorasboots
General Manager A, Manager at The Lock Keeper, responded to this reviewResponded 1 November 2017

Dorasboots, we regret to hear that you had this experience with us. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

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Ask a question
Questions & Answers
debbiedoodaah
30 July 2017|
Answer
Response from baz1960 | Reviewed this property |
Sorry no idea.
0
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53phyll
8 September 2016|
AnswerShow all 2 answers
Response from Estima965 | Reviewed this property |
???????? Like the other answer, WHY have you sent me this ?
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Bar, British, Pub
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Kids, Child-friendly
Open Hours
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: Pilkington Way, Radcliffe, Bury, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater Manchester  >  Bury  >  Radcliffe
  • Phone Number: +44 161 723 3502
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