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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$15 - US$45
CUISINES
Japanese, Sushi, Asian, Seafood
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features, about
Reviews (146)
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110 results
Traveller rating
62
25
9
8
6
Traveller type
Time of year
LanguageEnglish
Traveller rating
62
25
9
8
6
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Reviewed 1 May 2021 via mobile

I’m a regular to Ikebana, we really love their food. On 4/30/21 we visited the Guaynabo restaurant. It was 7 pm and we requested a patio table. We were told that there was none available at the moment but if we wanted they could sit...us by 8:30 pm. I ask with relation with closing time and were told that the kitchen would be open until 9:00 pm. At 8:40 we asked the host for our table. She told us that no tables were available but she would try to sit us within the next 10 min. At 9:05 we asked again and were told that she would talk to the manager with regards to our case. We pointed out that there 2 tables which had been finished for 45 min or more and they were siting there talking. At 9:10 pm a waitress aproached the closest to us of the 2 tables and said that the manager was sending a complimentary bottle of Champaing for no reason. At 9:15 we decided to go home without eating out. All other restaurants were closed since by the Governors Mandate all businesses were supposed to be closed by 9:00 pm. I thought that they were staying a little late due to respect to us and serve us. I figure how wrong I was after the manager gifted a bottle to the table that was ready to leave. The manager never talked to us and my understanding is that never intended to do it. The hostess was great and tried to handle the situation as much as she could, but the lack of management knowledge in basic costumer service did not help the situation. I have never felt so mistreated in my life as Ikebana did to us. They lost a regular client, which has never asked for any special treatment, just to be treated with respect. I really hope they treat you better than they did to us. If they do, you will enjoy the food.More

Date of visit: April 2021
Helpful?1  
Ikebanasushibarpr, Owner at Ikebana Sushi Bar - Guaynabo, responded to this reviewResponded 2 May 2021

Dear Voyage712561: First of all, we apologize if we were not able to serve you as you came as a walk into our facilities. On the second hand, let me clarify for you all the details that you seem to miss entirely. First, you arrived...More

Reviewed 9 December 2020 via mobile

I was attended by Sidney in December. He was super attentive and nice to us. I would recommend this place 100%

Date of visit: December 2020
Helpful?
Reviewed 21 November 2020

Outstanding Service, a must go eat place. Mrs. Maria Garcia provided great and excellent service to my family. This experience I will repeat.

Date of visit: November 2020
Helpful?
Reviewed 20 November 2020

Food was okay, but the service of Sidney Lockhart is fenomenal! Will definitely will come again and try the sushi.

Date of visit: November 2020
Helpful?
Reviewed 10 November 2020

TERRIBLE SERVICE... It took for ever to get a waiter to take our order and even to get additional drinks. And when we were ready to leave they took their time to bring the check because their system went down. It took and additional hour...and no apologies for the manager. I also had to pay extra parking fee which they did not offer to pay for. I won’t go there again. By the way they have a Covid policy of no more than 4 family members per table BUT their staff was gathered all the time (more than 5) telling jokes.More

Date of visit: November 2020
Helpful?1  
Reviewed 18 August 2020

Had a reservation. After being seated, had to wait 35 minutes for a server to even come by the table. Sent a private FB message to the administration and was told I was a liar. Food arrived at table late and out of order, main...meal served before all appetizers, some appetizers never arrived. NOBODY cleaned the table until it was full and no more plates could be placed. However, takeout orders seemed to be rolling out the door nonstop.More

Date of visit: August 2020
Helpful?1  
Reviewed 5 March 2020 via mobile

We spent a wonderful time. The sushi rolls were excellent and delicious. Its pricey. There were a little confusion when our waiter take a break and no one seems to be in charge of our table. Once I give the complaint it was solved

Date of visit: February 2020
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Reviewed 4 February 2020

I was around the san patricio area and I was craving sushi,I found Ikebana sushi as soon I walked by the door I was greeted at the door I sat in the bar area in less than a minute the this gentleman I guess is...the manager greet me and ask me if was my first time he immediately started explaining the menu and definitely hes very knowledgeable and kind answering all my questions,Sidney reccomend the JJ salad OMG the best salad everrrr I gave it 5 stars. Also sidney recommended the Dennis roll was best roll I highly recommend Ikebana the service is amazing and the knowledge of the manager Sidney is on another level.More

Date of visit: January 2020
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Reviewed 22 January 2020

I love Ikebana! The quality and freshness of the fish and the ingredients are always impeccable. The atmosphere is also great. My favorite server, Sidney, always excels in his service. Not only does he recommends based on your personal tastes, but also has a remarkable...way of making you feel welcomed. I recommend the "ostritas", the lychee or cucumber martini, the J.J salad, and the Dennis roll.More

Date of visit: January 2020
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Reviewed 20 January 2020

Our Sever Sidney provided excellent service. The food was very good and the atmosphere was outstanding!

Date of visit: January 2020
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Frequently Asked Questions about Ikebana Sushi Bar - Guaynabo

Yes, Ikebana Sushi Bar - Guaynabo offers takeaway services.

Yes, Ikebana Sushi Bar - Guaynabo offers delivery services.

Ikebana Sushi Bar - Guaynabo is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4