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Pictures of Americas Best Value Inn Torrington, CT - Torrington Photos

Torrington: Pictures

From Review : Bill Bench of Americas Best Value Inn Torrington, CT
Bill Bench
                  heart shape jacuzzi
Coffee pot evidently not been cleaned
The fitness room has not been vacuumed for a while
Bill Bench
Mildew on shower curtain
billbI5642YA wrote a review Jun 2017
Apollo Beach, Florida5 contributions
1.0 of 5 bubbles
The halls were filthy dirty, our 1st room the tv only received 2 channels, the AC had a white dust in it. The curtain was torn, the carpet was dirty and stained, the maid came barging in without knocking. The second room was better but when we returned from dinner there was a
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Date of stay: June 2017
Response from Sam S, General Manager at Americas Best Value Inn Torrington, CT
Responded 1 Jul 2017
Dear Bill Bench, Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding room condition on your recent visit at our exterior corridor property, although we offered you an upgraded suite or part refund which you have refused, I just could not make your stay completely free. I have shared your feedback with housekeeping and front desk to ensure we handle these types of situations differently in the future. My deepest apologies for not coming on telephone to talk to you, I did talk to in person same night and tried my level best to resolve. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Torrington. Kind regards,
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