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Pictures of Maya Sanur Resort and Spa - Sanur Photos

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From Review : Not Recomended. Thin walls without soundproof insulation of Maya Sanur Resort and Spa
Not Recomended. Thin walls without soundproof insulation
Not Recomended. Thin walls without soundproof insulation
The best we’ve ever been to
The best we’ve ever been to
The best we’ve ever been to
The best we’ve ever been to
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AndhikaHD wrote a review Nov 2019
Jakarta, Indonesia701 contributions59 helpful votes
+2
We only spoke with low tones at balcony and the neighboring room can heard our conversations and they yell at us. If this hotel highlighted its tranquility and quiet environment please build soundproof insulations instead and make space between rooms! Now we regret we choose
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Date of stay: December 2019
Response from Eddo A, Resort Manager at Maya Sanur Resort and Spa
Responded 3 Dec 2019
Dear AndhikaHD, Greetings from Maya Sanur Resort and Spa, Thank you very much for taking the time to post your review on Trip Advisor. I am most concerned that you have left with such a negative feeling about our resort. I sincerely regret receiving your feedback outlining your unpleasant situation with your neighbor and I would like to personally apologize for the inconvenience. In respect of this unfortunate experience, we have found a record that a report has been made by your neighbor concerning noise from your balcony at midnight which causes she was unable to sleep and she had an early morning flight on the next day. Indeed, the highlights of the resort are the tranquility of the environment, therefore should there any unexpected sound, especially at midnight, will annoyingly be heard. The resort was designed by an award-winning architect and built by a very good contractor which we believe the quality of the building has met the standard. Once again, thank you very much for sharing your note hoping that the described situation did not tarnish your overall impression of our resort, nor deter you from staying with us in the future as, on behalf of the entire team, I look forward to another opportunity of welcoming you back in the future. Sincerely yours, I Putu Eddo Arthawan Resort Manager
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