Dear Nicholas C, Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Palm Tree Court. As our returning guest, I was extremely pleased to know that you always have an enjoyable stay with us! I am also delighted to see that you would still continue to visit us again, as we continue to champion the spirit of improving our standards and services to all our guests. I do also appreciate you taking the time to detail your very candid review, and please allow me to thank you for your positive remarks with regards to the resort’s facilities and activities, restaurants and the culinary delights you experienced, the fantastic massage that your wife enjoyed, as well as the heartfelt service that you received which is a value that we very much practice across our properties. We are also committed to making a difference and creating memorable experiences for all our guests, and I truly appreciate your kind words regarding my entire team, some of whom you have personally acknowledged. I will definitely ensure to pass on your compliments to them. Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to JA Palm Tree Court in the near future. Yours sincerely, Yasser Mansour Hotel Manager