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From Review : Unexpected charges :( of Sherep Restaurant
Unexpected charges :(
Sherep Restaurant
Bad Service
Too hyped !
Кухня ниже ожиданий
Кухня ниже ожиданий

Other Recent Reviews

Great place
June 2021
Tomas P wrote a review Dec 2019
33 contributions21 helpful votes
They charge for only possibility to enter the restaurant 20€/person. In the English bill its even not named as any service.
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Date of visit: January 2020
Response from Yeremyan_Projects, Guest Relations Manager at Sherep Restaurant
Responded 31 Dec 2019
Dear Mr. Tomas, Thank you for the feedback. We are upset that your experience with us was not positive, especially on such a Special day. Here is the clarification of the situation.We do not have,as you classified,unexpected charges.Yesterday we had New Year's Eve Celebration at "Sherep" Restaurant.For the event,as in many Restaurants, we had special program, special package with Santa Claus and many festive surprises and with in advance reservations. You came at about 2 AM without reservation and asked for a table. We did not want to spoil your New Year Mood and made an exception.One of our managers informed you that it will cost you 10.000 AMD per person, which is 1/4 fee of the package cost. You agreed, enjoyed your time with your wife, and to be honest to you, it is unexpected for us to get such a review. The only omission was that in Russian version of the receipt the expression New Year's Package is missed, but the amount is available on it in special line box. In Armenian version you have got the full information.We are really sorry for that. Anyway we would like to invite you to our Restaurant once again and you will be convinced that no unexpected charges at all. So in this case your rating is very strict and not fair to us.We do hope you will revise your post. Looking forward to your next visit. Sincerely, Armenuhi Hovhannisyan Customer Relations Manager Sherep Restaurant
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