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doors dont close - Picture of Four Winds Villas, Coopers Shoot

Photo: doors dont close

From Review : Four Winds Villas - horrible of Four Winds Villas
doors dont close
splashback no vent
stained carpet
insects in bathroom sink
where oven should be
Four Winds Villas - horrible
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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Maria K wrote a review Dec 2020
Bathurst, Australia64 contributions2 helpful votes
+8
Very aged & tired Villa #3 - THIS IS NOT LUXURY Leaking shower,needing new door seals, no exhaust, 80's kitchen, carpet stains, dirty windows, open food in freezer , Pantene as luxury shampoo, rotten verandah rails, horrible host who abused us when we complained. View and
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Date of stay: November 2020
Response from Rick DeLeede, General Manager at Four Winds Villas
Responded 7 Dec 2020
Both Megan and Maria (who left a separate response) were without doubt the worst guests we have ever encountered in our 20 years of owning and running Four Winds Villas. In fact they arranged for an extra night which they were to pay cash for, and left without doing so. We wonder if they disliked the property so vehemently .. why did they stay for the 7 nights and not leave, nor ask for a refund. Instead they stayed, festering and then wrote this review. They alerted our Manager late at night (9.30pm) to several issues in a very agressive text. Our Manager contacted us so we popped down there immediately as we live on site to see if we could help them out. My wife was met with two women in a wild rage. There was nothing we could do to placate them or even get a word in edgewise. We did have a couple of windy days and of course when this happened leaves flew into the pool. We keep cleaning the pool through the wind event. You only need to look at our reviews ... Villa Sanura .. Four Winds Villas .. Byron Bay on Airbnb to see how much our guests love our property. We will be seeking to have this review removed.
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