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Rear of the hotel from the gardens. - Picture of Grays Court Hotel, York

Photo: Rear of the hotel from the gardens.

Rear of the hotel from the gardens.
Afternoon Tea
Afternoon Tea
Cumberland bedroom
Afternoon Tea
Afternoon Tea
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TecraLaptop1 wrote a review Apr 2019
Newcastle-upon-Tyne5 contributions2 helpful votes
It is with a heavy heart that we feel compelled to write this poor review of Grays Court for out intended stay on 25th April 2019. My wife and I have stayed here a number of times over the years and always really enjoyed it. We had never stayed in the Cumberland Room, which
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Date of stay: April 2019
Response from Helen H, Owner at Grays Court Hotel
Responded 28 Apr 2019
Dear Mr. & Mrs Milbourne I am sorry that you are unhappy about your experience. I do not aim to deceive anyone, but to put a picture of the scaffolding on our web page would imply that this is a permanent fixture, whereas the repairs will be completed in less than three weeks. We are in touch with guests who have booked the two rooms, Cumberland and Willoughby that have windows overlooking the garden, and where possible have and have offered an alternative room We have also confirmed that the repair works to the garden elevation will be completed before the 11th May. I am sorry that you were not contacted in advance, but this would have been an oversight, not a planned miscommunication. Grays Court is a Grade 1 listed building, and as such requires a great deal of maintenance. Recent severe weather had dislodged several slates on the roof and the guttering on the garden elevation. With a duty of care to our visitors and staff, I could not ignore the requirement to carry out these urgent repairs. We had identified the risk of slates or guttering falling and as this could pose a risk of injury or even death, I had to act quickly. I do appreciate that scaffolding is by its very nature unsightly, but I am sure you understand that such high level works could not be carried out from the top of a ladder. As the scaffolding was in-situ it made sense to both carry out redecoration and repairs to the windows at the same time. My maintenance team are doing everything possible to minimise disruption to the Cumberland and Willoughby rooms and are only working on these windows between checkout and check-in I am sorry that one of the decorators was still outside the window when you checked in, but I know they were working against the forecast rain that day. Again I offer my sincere apology that you were inconvenienced and do hope you will visit again some day. Best regards, Helen
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