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Grubby elevator - Picture of Holiday Inn Express London City, London

Photo: Grubby elevator

From Review : Utter disappointment :-( of Holiday Inn Express London City
459
Grubby elevator
In room leaflets - front one asks of this is what I expected? Note clothing label to the right. Nope. Didn't expect this.
Chipped and cracked tiles (Dirt and bacteria trap)
In room brochures - previous guest scribbled on this. Not a gold standard at all.
Is your stay 10/10? Even the QA materials look bad, stuffed behind other leaflets.
High level dust check - found dust.
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Morser221 wrote a review Dec 2018
London, United Kingdom1,032 contribution125 helpful votes
+19
Having been on a circuit of Holiday Inn's recently, I've come to love their front of house welcome, site cleanliness, and home from home feeling I've had repeatedly on most sites. Sadly, the Holiday Inn Express London City has left me feeling quite empty, and frankly, ripped
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Date of stay: December 2018
Response from Craig P, General Manager at Holiday Inn Express London City
Responded 10 Dec 2018
Thank you for your feedback and I am somewhat shocked with your comments, especially as we usually receive such high praise for our team and cleanliness. Can I please ask you to contact us manager@expresslondon.co.uk so that we can look into your concerns in more detail. Thank you
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